How can sheraton allow such a beautiful resort to be managed by (or lack of management) by such a group of individuals. The start of the experience was at the hotel entrance where we had to carry our own luggage to the reception desk. After queueing for 20 minutes, a bellboy tried to take my luggage (obviously, now free and expecting a nice tip) which I declined. Reception staff were lacking any sort of courtesy and did not make eye contact at anytime. Not even a thank you or enjoy your stay!
As I turned around, there was a terrible roar and a screech! A ferrari drove into the lobby at a ridiculous speed and screeched to a halt. A bald middle aged man got out and walked away smiling. I asked the assistant manager what happened and he just said "it's the GM coming back".
During our stay there was not existant or slow service from beach area and pool area. Breakfast we had to queue outside the restaurant for 30 minutes and eventually when being shown to our seats, has to queue for everything else. There was no service at breakfast, no organisation and we were pushed aside while trying to get any food from the buffet. Coffee came after 20 minutes when we finally approached a waiter.
When you pay a premium price, you do expect to get permium service. What a let down.
The GM and most management were invisible and apart form the photos plastered all over this resort, the GM could not be found. The staff can do waht they want because no-one in Sheraton Management really care as long as the bucks keep coming in.
But watch out Sheraton, You have competition on your doorstep.
- Official Description (provided by the hotel):
- “The Official Resort of Miss World” for three consecutive years, the beachfront Sheraton Sanya Resort in the Yalong Bay National Resort District overlooks white beaches and inviting tropical gardens. Known as the “Hawaii of China”, Hainan Island is a paradise for creating memories. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Sanya Hotel Sanya
- Sanya Sheraton