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“Holiday inn, with a Chinese flavour”

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Holiday Inn Resort Sanya Bay
Ranked #39 of 1,328 Hotels in Sanya
Enschede, The Netherlands
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Holiday inn, with a Chinese flavour”
Reviewed 17 August 2014

We spent 7 days at this hotel and we pretty happy with the most of the hotel services. The swimming pool and nearby private beach were great, especially of our 6 year old son. The seaside room was great: spacious and clean. the breakfast was ok, nothing spectacular but offered a decent selection to everybody's wishes. The BBQ at the pool at nights was well suited in its price quality mix. The staff was friendly and people in the reception mostly could help in English. The spa was great and offered a fantastic Chinese massage. The downside for the hotel is that it's quite far from the sanya center and therefore one has few options for dinner, except at the hotel. The Chinese restaurant (with Chinese and Western menu) in the resort was however a big disappointment. The staff was not able to communicate in English - this is of course common in china, but the assumingly new staff in The restaurant appeared to be extremely shy and therefore they merely tried to avoid us or neglect our attempt to call for them. This was very frustrating and we ate most of the time outside of the hotel, in the city or at Benny's as advices by others in this site. benny being there or not the cafe restaurant at the beach was a very welcomed change to the hotel offerings. Another thing that surprised us was that most tourists were from Russia, and many restaurant had only a Chinese or Russian menu, that really made our life difficult at times. The final remark of criticism was that rooms had poor antimosquito protection and Mosquitos had a free pass to the rooms while cleaners left the doors open during the cleaning up.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Minnavg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ganning2014, Manager at Holiday Inn Resort Sanya Bay, responded to this review, 4 September 2014
Dear Guest ,
Thank you for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Sanya Bay Resort .
We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the menu, staff poor English and poor antimosquito protection have been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services.
We look forward to welcoming youback to Holiday Inn Sanya Bay Resort in the near future. Thank you!
Sincerely,
Serena Xie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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562 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Shanghai, China
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 June 2014

I have stayed in this hotel several times. The hotel itself is probably 4 stars, but I give it 5 because of the location, good breakfast and nice pool. The only thing you beaware is not to take room with mountain view which in real life means view to the airport with airport noise. Always sea view.

Room Tip: Take a motocab or walk to near by food street (towards Sanya city). Great foods and delicious fruits...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mikkoshanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
singerzhang, Public Relations Manager at Holiday Inn Resort Sanya Bay, responded to this review, 27 June 2014
Dear Guest!

Thank you for taking the time to share your feedbackregarding your stay , we value your loyalty to our brand and hotels.Being our valued guest, your opinion and feedback isextremely important to us, as it will help us to furtherenhance and shape our service in delivering a trulymemorable and authentic experience to our members.Please do not hesitate to contact with us any time if we can be of assistance to you for your next stay.

Looking forward with your next visit soon.
Relax, It is HolidaY iNN

Holiday Inn Resort Sanya Bay Management Team
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Level Contributor
90 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 4 May 2014

Stayed here a night and loved my room. Got a twin bed mountain view room. As a gold member, I asked about an upgrade and the lady that checked me in smiled and said, "Upgrade to the sixth floor." So it was still a twin room with a mountain view but on the club floor which didn't have any special privileges to offer. The mountain view was a little sad and had me laughing because all I saw was lots and lots of construction going on and far far FAAAAAR away in the distance were mountains. But the beach near the resort was nice, and the resort itself was very relaxing and comfortable. The one thing I was surprised about was that everything (the hotel lobby lounge, the outdoor pool) shut down at exactly 11, with even lights being turned out in the lobby. Breakfast was decent and the staff were helpful. The other good thing was that it was so close to the airport so if you're on a late night flight, this is a good place to come to.

Room Tip: Don't get the mountain view room!
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
singerzhang, Public Relations Manager at Holiday Inn Resort Sanya Bay, responded to this review, 5 May 2014
Dear Ashim:
It it so nice to hear that you enjoyed one night stay in Holiday Inn Resort Sanya Bay and share all of your experiences here.

Right now based on IHG reward club policy, only Platinum member will have special offer to upgrade with next room type if room avaiable. Glad member can enjoy discount if want to upgrade with higher room type.

Next time if possible you can try the deluxe sea view room, i think all of the South china sea will on your mind.

By the way, hotel launched All in one package the whole year, one time consumption you can enjoy 24hours F&B ,2pax SPA and other hotel recreation facilities, if with two children together, free extra bed available also.
Relax, it is holiday Inn!

Welcome to your next visit very soon.

Holiday Inn Resort Sanya Bay Management team
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Mexico, New York
Level Contributor
88 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 1 April 2014

We found a great place to see a different side of China. Looking for a great warm winter destination in Asia? How about Sanya, on the China’s resort island of Hainan? The Holiday Inn Resort is a great, value-laden place to stay and play. The Holiday Inn Resort is located close to the airport and just steps from glistening Sanya Bay. The airy lobby will be a welcome site after a long flight. The beach rivals the hotel’s multi-level pool surrounded by a lush tropical garden.
Enjoy an expansive buffet breakfast and then consider a pizza at the Marina Café for lunch. While on the beach buy a refreshing mango cut and ready to eat. Each evening there is BBQ with mini hotpot on the patio by the pool. Most evenings a singing duo will entertain with a variety of old favorites. There were not a lot of English-speaking guests but that was OK by us. We were looking for a warm-weather place to relax. For us it was perfect.

All rooms have a balcony so book a room with a sea view which is perfect for enjoying a libation as the sun sets. Check for special in-room promotions for beverages, laundry and other money-saving possibilities.

The Holiday Inn hotel Sanya is family friendly with a play area, large children’s pool, and a dedicate playroom plus children under six stay and eat free. Check out the hotel’s “All in One Package” that includes 24-hour limitless F&B consumption, use of hotel’s recreational facilities, two 45-minute spa treatments and round trip transfer between airport and hotel.

The hotel has a complimentary shuttle to Sanya city’s main shopping district for those who love to shop. The internet is complimentary and IHG Rewards Club will receive extra benefits while accumulating points.

Room Tip: Get a ocean view room.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sanscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
singerzhang, Public Relations Manager at Holiday Inn Resort Sanya Bay, responded to this review, 3 April 2014
Dear Sandra:
Thanks for sharing your stay experiences here and introduce all the interested points you got during your visit in Holiday Inn Resort Sanya Bay.
It is so glad that you enjoyed a peace and wonderful holiday here, hope see you again very soon.

For the All in one package, which a full year product , unique in the market.
24hours limitless F&B consumption in all the outlets of hotel, complimentary use of hotel facilities, round trip transfer and 2pax 45mins SPA, a holiday like this will be total relaxed indeed, especially for the family with children together, Extra bed is also free of charge.


Just try for All in one package, you deserve the vacation like this.

Looking forward to sharing more excellent and interesting travel comments from your side.

Holiday Inn Resort Sanya Bay Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 28 January 2014

I would avoid this resort at all cost. The service was not good, if you get a room on the back side of the Hotel you will face the airport and see and hear the planes landing and take off (of course if that is what you like then this Hotel might be perfect for you) If you want to have a room on the see side they will make you pay more even if it was not stated when you booked the room.
No Wifi except in the lobby, this is terrible in our time if such and hotel can't even get wifi on more places, every youth hostel has it so I expect such a place to have wifi everywhere.
The hotel might have been worth it's money when it was build but it starts to look really old and outdated.
During our stay they had a party at the front side of the hotel, if you wanted to have a quiet evening and sleep "early" that was not possible.
The beach they own is ok if you can ignore the people driving by with their buggy's all the time (noisy and smelly).
I would definitely not go back there again.
Their food in the restaurants is overpriced for the quality.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Schorsch_lux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
singerzhang, Guest Relations Manager at Holiday Inn Resort Sanya Bay, responded to this review, 30 January 2014
Dear Schorsch:

Thanks for choosing Holiday Inn Resort Sanya Bay to start your journey in Sanya.
We would like to take this opportunity to apologize for any inconvenience about wifi and mountain view issue.
For wifi, hotel supplied Router to use in the guest room, you can get the device in front desk.

Finally Thanks again for your sharing, i will report all of your concern with hotel management to
improve our service quality and guest experiences.

Relaxs, it is Holiday Inn .

Sincerely,

Singer Zhang
Public relation manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
53 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 October 2013

We have stayed in this Holiday-Inn resort 3 years ago and came now back again.
This is our second visit to Holiday-Inn Sanya Bay, but unfortunately this holiday-inn is loosing it’s charm.

The good thing is that the Rooms are nice and big and the pool has a good layout for adults and kids.

But the big problem with this hotel is the service.
Here some examples:
They don’t have towels available at the pool at 10:30am (nobody had towels and only after we went complaining at the reception the finally gave us some towels from the Massage-Place).
The Kids-Club is never cleaned up. There was still the same dirty napkins and ice-cream-paper there when we left as the first day (probably still there now).
During check-in they gave us discount-coupons. But if you pay with these they don’t bring back your change. If you ask why they say the coupons are not valid anymore so they keep the change. (Attention these have no expiration-Date) you will have to insist and then the suddenly accept them. This happened a few times.
On the beachbar they charge the full price for drinks during happy-hours. Only if you tell them it’s happy-hour they will give you the happy-hour-price.

I would recommend the Holiday-Inn-Group to install here some international-management.
The service given in not near any Holiday-Inn-Hotel we have ever been.

Unfortunately we heard the service like this is common here in Sanya also with other Hotel-Brands. I therefore recommend to travel a bit further to Vietnam/Thailand or Malaysia where good service is common.

Room Tip: Choose a room with Seaview (Montain-View means Airport-View)
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Yves H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
singerzhang, Public Relations Manager at Holiday Inn Resort Sanya Bay, responded to this review, 17 October 2013
Dear Yves H:
Thanks for your support with Holiday Inn Resort Sanya Bay in the past three years, and wr are appreciated with your honest comments always.
We would like to take this opportunity to apologize for any inconvenience our service may have caused you, meanwhile hotel promotion activities need enhance inner communication.

we realized clearly that there are still long way related with service quality need to improve , meanwhile more training should be on going asap not only for hotel managers, but also new staff.

we hope this would not deter you from choosing Holiday Inn Resort Sanya Bay again in the future, If possible you can contact with our Front desk manager: Lisa Huang (Email: lisa.huang@hi-sanyabay.com) for more details you experiences this time in our hotel, which can indeed help us to improve our service quality.

Looking forward to hearing from you and welcome you back to share our wonderful pool and enjoy the peace holiday.
Thank you!

Sincerely,

Singer Zhang
Public relation manager
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Tehran, Tehran, Iran
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2013

We stayed in this resort about 1 year ago.. It was nice and beutiful hotel.the sea and the pool area was great.our room had amazing view of sea.the weakest point was the entertaining part,every thing close at 10 pm.they asked us to leave the bar.This hotel is not perfect for those want exciting experience for their trip

Room Tip: Just sea view
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anahid F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Resort Sanya Bay

Property: Holiday Inn Resort Sanya Bay
Address: Haipo Tourism Resort Area, Sanya Bay Road, Sanya 572000, China
Phone Number:
Region: China > Hainan > Sanya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#34 On the Beach Hotel in Sanya
#37 Luxury Hotel in Sanya
#59 Best Value Hotel in Sanya
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Holiday Inn Resort Sanya Bay 4*
Number of rooms: 322
Official Description (provided by the hotel):
Holiday Inn Sanya Bay Resort - The Pearl of Sanya Bay, situated on the scenic Sanya Bay. It overlooks beautiful Sanya Bay sandy beach, East Island and West Island. The Resort is 15 minutes away from the famous The End of the Earth, Nanshan Buddhist Cultural Zone, Sanya Phoenix International Airport and the downtown. 226 tastefully decorated guest rooms and suites with wide balconies overlooking spectacular sea & mountain views. The Executive Club Floor features 35 guest rooms & suites and an elaborate Club Lounge, which provides coffee, tea and evening cocktails. You can enjoy a hot spring shower in the room.Every restaurant offers a choice of indoor and outdoor seating. The Marina Café, an oriental bistro restaurant & café, features global favourites with specially designed set menu and lavish authentic buffet spread to suit local taste and international travellers. Guest can enjoy exquisite Cantonese cuisine, as well as local popularities of Hainan Province in the Southern Hill Chinese Restaurant.A place overlooking the distinctive swimming pools and spectacular panoramic ocean view of Sanya Bay, the Harbour Lounge features snacks, pastries, coffee, teas and cocktails.Holiday Inn Sanya Bay Resort offers a very relaxing environment that features comprehensive recreational facilities. Hot spring massage gives you a wonderful experience. Only at the Holiday Inn do we provide a festive Philipine band for your dinning enjoyment! 'a colorful trio of guitars'. ... more   less 
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Also Known As:
Holiday Inn Sanya Bay Hotel Sanya
Sanya Holiday Inn

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