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“very good erperience”

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Hilton Sanya Yalong Bay Resort & Spa
Ranked #16 of 1,330 Hotels in Sanya
Certificate of Excellence
杭州, China
1 review
“very good erperience”
Reviewed 4 October 2013

Perfect hotel, truly represents the value of the Hilton brand. Since arrival. The bellboy enthusiasm. The front desk service will let people feel at home. Room is big, spacious, especially the sofa and tub. Don't want to go out when can lay on the sofa and look at the sky. The bath is much larger than the average. A bubble bath. Bedding is very good. The restaurant is very good. Especially the employee's service is very good. The most beautiful is the hotel's swimming pool and beach. There are two swimming pool can have a combination of fresh water and sand. Very fresh. Is also very safe and comfortable. Hotel directly to the beach. In the evening at the seaside blow breeze is another kind of enjoyment. Have will go next time

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Robin Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonsanyaresort, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review, 24 January 2014
Dear Robin Y,
Thank you for your review. I am pleased to hear you enjoyed your stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.
Mr. Stephan Stoss
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
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English first
广州, China
1 review
Reviewed 23 September 2013

i have booked a family package including welcome drink and fruits. these did not provide in the room when we arrived. so, we could only call for room delliery in second day. so disppointed that we waited for more than 3 hours and made several calls to chasing the service. MORE THAN THAT the reception SAID OUR CHEF ARE SO BUSY WITHOUT TIME TO PREPARE THAT. how can this kind of hotel called five star hotel. I think it is necessary to improve the servce or i will never stay in this hotel again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Weipeng Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonsanyaresort, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review, 24 January 2014
Dear Weipeng Z,
I sincerely apologize for the issue encountered during your stay. Your comfort and satisfaction is our number one concern so I appreciate you bringing this to my attention and your review will assist in correcting issues in the future. I do hope that the next time you are in Sanya you will consider staying with us again.
Kind regards,
Stephan Stoss
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Shenzhen, China
1 review
Reviewed 10 September 2013

we tried a couple hotels in Sanya, this one has really great pool, and spa service is very nice too. breakfast could be slightly better though - we lived in another one that's half price but we got sashimi =)

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Wen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonsanyaresort, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review, 24 January 2014
Dear Wen G,
Thank you very much for taking time to share your experiences during your stay with us. We’re glad that you like our swimming pools and Spa. Thank you again for staying with us and we hope that we will have the pleasure to welcoming you back to our Resort in the near future.
Kind regards
Stephan Stoss
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shenzhen, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 August 2013

Great hotel. The grounds are beautiful. The pools are very well thought out and even have a lot of shade built in so you can hide from the powerful sun when you need to. Rooms were very nice. The staff was very helpful. The only thing I did not like was the breakfast. The food was good but the other guests were lacking in the usual manners associated with buffet style.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Shaun M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonsanyaresort, Public Relations Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review, 25 October 2013
Dear Shaun M,

Thank you very much for taking time to share your experiences during your stay with us. We’re glad that you like the swimming pools, guestrooms and really enjoyed our warm and caring service. Thank you again for staying with us and we hope that we will have the pleasure to welcoming you back to our Resort in the near future.

Kind regrads

Ella Dai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
194 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
Reviewed 22 August 2013 via mobile

The Sanya Hilton has an excellent location on the beach of Yalong Bay. The buildings are nicely arranged in a semi-circle with a main building and 8 mid sized (6 floors) buildings for rooms. The pool landscaping inside the semi circle is outstanding.
The rooms are good, except: they are too dark. There is a shortage of light. And then: the bathrooms have serious design flaws. The wash basins are too small and the faucets barely reach into them. The toilet seat was shaky. I am not kidding. Sitting down was an adventure and you couldn't be sure that it wouldn't collapse or topple. The oversized round bath tub in the centre is just a waste of space, eating into the sparse shower space. There are no hangers for towels. The bath tub faucet seems to be coming off any minute. Consolation: very good and nice housekeeping staff.
Restaurants: the Chinese one very good. The international one with mixed performance and with staff training issues. Something remains to be done there.
Another less than great experience: at check in during mid afternoon, only one reception counter was staffed. Waiting time 15 minutes. That shouldn't happen in a 5 star hotel. Not the receptionist's fault, clearly.

Stayed August 2013, travelled with friends
Helpful?
1 Thank Helmut S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonsanyaresort, Public Relations Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review, 25 October 2013
Dear Helmut S,

Thank you very much for taking time to share your experiences during your stay with us. We’re glad that you like the resort location, swimming pools landscape, and really enjoyed our warm and caring housekeeping service. I have taken note on your comment that we could have done better on some occasions when attending to your needs. My sincere apologies for any shortcomings in our service delivery you experienced. I have discussed your feedback with our Operations Team to ensure we will do better in future. Thank you again for staying with us and we hope that we will have the pleasure to welcoming you back to Sanya and our Resort in the near future.

Kind regards

Ella Dai
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Shanghai, China
1 review
Reviewed 12 August 2013

This hotel is really nice, the rooms decor took me by surprise as I was here on a business trip but the big bath tub in the room was a nice touch. I also like the size of the pool, it was of a good size and the location of the gym. However the hotel is a little far away from any another attraction and the beach and spa attractions were a tad too expensive.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Yong Quan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonsanyaresort, Public Relations Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review, 20 August 2013
Dear Yong Quan C,

Thank you for your recent stay here at Hilton Sanya Resort & Spa and for your good comments on our facilities and hospitality. We look forward to seeing you soon.

Kind regards

Ella Dai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hangzhou, China
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 19 July 2013

We chose Hilton Sanya because the review for the pool of the hotel was good, and we were not disappointed. They probably have the best pool system in the island of Sanya. In fact that was where we spent most of our time, except when we went to the beach (private as well).
Beside the great pool, we also enjoy the room, which large circular bath tub (which our kids had great time enjoying the bubble bath as well). The hotel staff was courteous enough and changed the 2 single beds (originally in the room) into one big kind size bed, beside giving us another single bed, to accommodate our family of 4.
Breakfast was plentiful and with good choices of foods. We were lucky enough to go there before the local Chinese school started their summer vacation, so it was not packed though the breakfast was quite crowded.
The beach was private enough with onsite guard (they only work till 7 pm after which they will tell you not to go down the water). You can scroll along the beach to other resort. Most local don't bother going to the beach, except for a few lady selling local stuffs (seen only 2 of them during the 4 days stay).
While the breakfast was excellent and included in the room charge, the restaurants in the hotel are expensive, so we took the taxi (cost 10 RMB) to a place a bit further ahead (in the Yalong bay area), where we find PizzaHut, Starbuck cafe plus a numbers of local restaurant, for lunch and dinner. Consider the much cheaper cost of the meal the 20 RMB cost of taxi going back and forth was completely worth it.
The view from the main balcony of the hotel reception down to the pool and the beach was beautiful.
Definitely will come back next time, maybe in a less hot day.

Room Tip: there are room at the ground floor with the back door open right to the pool. Probably need to pay m...
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KHANHAHO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonsanyaresort, Public Relations Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review, 20 August 2013
Dear KHANHAHO,

Thank you for your recent stay here at Hilton Sanya Resort & Spa! We are so glad that you were able to experience our authentic Hilton hospitality and enjoyed our swimming pools, food and beautiful views. We look forward to seeing you soon.

Kind regards

Ella Dai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Sanya Yalong Bay Resort & Spa

Property: Hilton Sanya Yalong Bay Resort & Spa
Address: Yalong Bay National Resort District, Sanya 572000, China
Phone Number:
Region: China > Hainan > Sanya > Yalong Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Sanya
#8 Family Hotel in Sanya
#15 Spa Hotel in Sanya
#15 Luxury Hotel in Sanya
#16 On the Beach Hotel in Sanya
#41 Best Value Hotel in Sanya
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hilton Sanya Yalong Bay Resort & Spa 4.5*
Number of rooms: 492
Official Description (provided by the hotel):
Hilton Sanya Yalong Bay Resort & Spa is the first Hilton Worldwide Resort in China, features a total of 492 guestrooms, suites and villas. It commands a prime location on 400m of unspoilt beach front at the western of Yalong Bay. The seven restaurants and bars offer guests a range of dining options. Choose from a wide option of leisure facilities, including The Spa, nine outdoor pools, tennis courts, Kidz Paradise, Water Sport Centre. From dream weddings to business occasions, our pillar-free ballroom, 11 meeting rooms and beach lawn will suit your needs. ... more   less 
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Also Known As:
Hilton Sanya Resort And Spa
Hilton Sanya Hotel Sanya
Sanya Hilton

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