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Mandarin Oriental, Sanya
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Reviews (1,174)
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Reviewed 10 April 2014

I went there with a friend for a long weekend, but after these 3 days of total relaxing, we both felt like we had at least 2 weeks holidays. There were a lot of families with kids, but the area is so well designed, that you will always find a quite place. The breakfast buffet is excelent, the Saturday Barbeque was great (with made by order ice cream). We had an Ocean view room with perfect Ocean View specially during sun set. All the staff is very friendly and helpfull, everyone from gardener, ayi to reception staff will greet you with a smile. But you never have the feeling that it is artificial or just well trained. They are well trained of course, but in a very natural, polite and dezent way. It started already with the booking as we came by night flight with arrival early next morning. It was the first time that I didn't have to explain which day we will arrive. We booked an airport pick up and the reconfirmation already clearly stated the correct arrival date without any possiblility for misunderstanding. And from that moment on, everything was just perfect! The Staff at the pool will always take care that you have enough water and that no longer used loungers are cleared and with fresh Towels. Fruits are available for free at the main pool. I can go on with many small details that made our stay just great. We will go there again, for sure!

  • Stayed: April 2014, travelled with friends
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Thank kscinsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2014

Over the last 12 months we have stayed three times and we want to return ! The grounds and facilities ensure that it is really a very quiet relaxed environment. The management team are very visible and approachable without intruding. Despite what is going on outside the hotel remains a haven, with beautiful pools and views. My family, wife and four children (15,13 and twins of 8) have some very happy memories of this place.

  • Stayed: December 2013, travelled with family
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1  Thank MCDGZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2014

-Excellent facilities (beach could be better but there are so many pools that it doesn't matter)
- Great service
- Amazing food
- Affordable compared to other Mandarin Oriental Hotel

Overall a great, relaxing experience that I would recommend to anyone.

Room Tip: Ocean view room are beautiful, terrace rooms are less private. For complete privacy, rent a villa.
  • Stayed: April 2014, travelled with friends
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Thank Alexandra3642
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2014

I stayed 3 nights in a 2 bedroom villa. The villa had incredible views of the South China Sea , and it was very well appointed with every imaginable amenity.
The service of the hotel staff is beyond 5 star from the start to the end. They gave excellent service without being intrusive.They welcomed us with flowers and balloons for my kids, they made us feel very special. I would like to especially thank Maksym and Minnie, they made our stay unforgettable.
The restaurants in the hotel are excellent as is in room dining . We had an excellent sunset dinner in Fresh, the food and the views were beyond description . The breakfast buffet was excellent with great variety and quality .
The hotel grounds are huge and beautifully appointed . I stayed in other luxury hotels in Sanya , however, this hotel is the best by far and I would recommend the Mandarin without hesitation.
Finally special thanks to the general manger Paul Jackson who made sure that our stay was exceptional.

  • Stayed: March 2014, travelled with family
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1  Thank H_alnamleh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2014 via mobile

My husband and I got married there in April 2011 and we have been back every year around our anniversary. Sophia our wedding planner from the hotel is an angel! We always enjoy our stay and some of the hotel staff even recognized us from our wedding! They gave us a free bottle of champagne during our 1st wedding anniversary!

The rooms, pools and location are all amazing. However we found the quality of food at the Chinese restaurant has slightly gone down. Maybe it was just one time?

Also, the beach in front of the hotel isn't as impressive as Yalong Bay. However I never get tired of relaxing by the many pools in this hotel.

We would definitely continue to go back.

  • Stayed: June 2013
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Thank HKLouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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