I had booked 4 rooms for my family trip. The hotel is Magnificient and Staff are the best assets at MO Sanya.
Perhaps let me start from Reservation, the team doing a great job to reply my emails promptly and in professional manners.
The moment we stepped out the car, my family members are delighted from the welcome amenities (garland for adult and baloon with shelves for kid), we felt like we are in hawaii.The welcome drink so cooling and kid get Sands box amenities courtesy by the hotel.
Marvis's from reception so helpful and friendly, she help me coordinate the birthday surprise arrangement for my sister with Jason/from Pavillion restaurant, both are done a great job.
Aside that, the operator shown her concern to the guest, my mother got minor injured and i called to get hand plaster however she arrange the first aid staff to ensure she is fine, this is absolutely well trained and care their guest. (sorry i dont remember her name, please convey my appreciation to her).
Housekeeping pay attention to details, my sister room was occupied by 2 x child plus both of them 4, next day the chamber maid placed extra towels in the room, you can feel a little touch by the service.
Pool attendants so accomadating, we ordered drink and they allow us enjoy inside the pool.
Concierge team had excellent follow up for the train tickets arrangement and i truly impressed the hotel staff work in such hot and humid weather however still able to give such wonderful SMILE and patient to the guest request.
I would like to thank you for the excellent team provide us fantastic service and we will definately recommend to our friends and family to visit MO SANYA, of course we will be back!!
From : Room # 9205 Wai
- Official Description (provided by the hotel):
- Enjoying the privacy of a secluded 1.2 Km nationally protected coral bay and nestled amongst lush tropical flora, Mandarin Oriental, Sanya is an exclusive retreat where nature is celebrated and tranquillity is assured. The luxury resort features a series of private low rise and villa accommodation with ocean and tropical garden views, innovative restaurants and bars, recreational facilities for both adults and children, a blissful Spa Village and distinctive indoor and outdoor conference and banqueting facilities. Located just 20 minutes from Sanya International Airport, the luxury resort provides convenient access to all of the area's major tourist attractions. ... more less
- Reservation Options:
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- Also Known As:
- Mandarin Oriental, Sanya Hotel Sanya
- Mandarin Oriental Hotel Sanya