We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Our Unforgettable Wedding at the Mandarin Oriental Sanya” 5 of 5 bubbles
Review of Mandarin Oriental, Sanya

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Mandarin Oriental, Sanya
Ranked #2 of 1,315 Hotels in Sanya
Certificate of Excellence
New York, NY
1 review
“Our Unforgettable Wedding at the Mandarin Oriental Sanya”
5 of 5 bubbles Reviewed 7 August 2009

We were privileged to be the first couple to host a wedding at The Mandarin Oriental Sanya. From the moment our guests arrived, the Mandarin staff treated everyone with the utmost attention and warmest hospitality. Even though the resort had opened only six months earlier (in January 2009), the facilities looked impeccable and the staff exhibited exceptional service (we learned later that the Mandarin training program for its employees is very rigorous, requiring months of training and observation before interacting with guests). Our guests are still sharing stories about their wonderful
stay and excellent experiences with the staff.

The dining, spa, and evening entertainment were all first-class. There are many restaurants on the property, which are all truly delicious. The breakfast buffet is an experience in itself - an absolutely sumptuous feast!

We had the good fortune of seeing many types of rooms at the Mandarin, since
our guests stayed in various rooms and villas at the resort. All of the rooms were extremely comfortable and beautifully designed. We also had the luxury of staying at the honeymoon villa which was truly spectacular - 2 floors of exquisite luxury, with a private infinity pool in our garden lookout, and a perfect view of the Coral Bay.

The pools on the property are a real joy - they seem to extend through all parts of the resort. It was neat finding all the hidden waterway passages leading to new pools. The water slides are also a lot of fun (for both kids and adults)!

Our wedding ceremony itself took place on the beautiful Pavilion Lawn, as the sun was setting against the romantic backdrop of the mountains and South China Sea. Our reception was held in the open air dinner area, next to the enormous flame torches which blazed against the evening sky. We could not have asked for a more perfect wedding for ourselves, our family, and guests, and owe our entire experience to the amazing staff and team of The Mandarin Oriental Sanya. We definitely look forward to returning soon for an anniversary trip!

  • Stayed June 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank javahava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

858 reviews from our community

Traveller rating
    603
    210
    35
    7
    3
See reviews for
252
173
28
35
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 August 2009

We stayed at the Mandarin Oriental Sanya for 3 nights in July 2009 and loved every minute of it. I can’t rave enough about the place. The facilities are beyond stunning and the staff couldn’t have been more courteous or friendly.

We stayed in a Sea Breeze Pavilion Room which was incredibly spacious and modern, but still with a holiday-resort feel. It was private and quiet – something I haven’t experienced much in resorts or hotels that are as large at the Mandarin Oriental. The bathroom was enormous, with double sinks, huge shower and the most fantastic indoor/outdoor bath. It was like a mini-pool! One huge bonus was the amount of storage space they had for our clothes. I have never been in a hotel room that had that much storage space. The room was really almost the size of a mini-apartment with a couch, desk, flat screen TV, huge balcony with day bed and comfortable bed. The beds in China can be so hard it is like sleeping on the floor, but this one was perfect.

One of the highlights of the MO was the gardens (stunning) and pools – yes, pools – there are 3 of them! They were never crowded – no securing lounges at 7am – with a variety of lounges all over the resort. There were always plenty of towels laid out by the staff, who would come around to the guests regularly handing out trays with a bottle of cold water, a cold towel and cold mist spray – truly luxurious and most welcome on a hot day (July & August are the hottest months). There was even a staff member who came around cleaning the guest’s sunglasses! We were in total heaven. We didn’t go to the beach (hardly ever do on holidays – prefer the pool) but it was closed a lot because of the rough seas. It was smaller and rockier than the beach at Dadonghai.

Breakfast was included in our package and was sensational (was served until 11am), as was dinner at the restaurants. Breakfast was always busy around 9.30 - 10am, but there were plenty of tables outside (no aircon outside, but there are fans). One of the restaurant staff said that a lot of guest turn up there at 9am and stay for a few hours – can’t say I blame them! The funny thing is, is that although you saw a lot of guests at breakfast, it was always fairly quiet everywhere else in the resort. I think it was due to the large expanse of grounds and facilities. We used the gym on a couple of occasions, which have new and modern facilities. Love the treadmill with the personal fan!

The Mandarin Oriental is about 3-4kms from Dadonghai – where there are shops and restaurants. It is pretty quiet around the resort, but that is just what we wanted – lots of relaxing and sleeping. You can borrow DVD's from the activity centre (refundable deposit), there daily activities for you to join in if you wish (tai chi classes, walking groups, etc) if you want to do something other than lie by the pool. If you want to go out to clubs, restaurants, etc. you can catch the complimentary bus from the resort that runs during the afternoon, or catch a taxi which only costs about 8RMB each way. It costs around 50-60 RMB to get to the airport (non-peak hour). The resort is serviced by a myriad of chauffeur-driven golf buggies – so no walking if you are feeling lazy, just give them a call or jump on one wizzing by.

We stayed at the Pearl River Garden Hotel at Dadonghai for 6 nights before moving to the Mandarin Oriental because of the excessive noise (refer to my other posting on Trip Advisor for the PRGH), and we couldn’t have been happier. It was obviously more expensive than the PRGH, but when you are looking for a relaxing holiday, it is worth paying a bit extra.

  • Stayed July 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kal70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hong kong
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 30 July 2009

We booked this resort a month ago and we started to worry when I read the reviews from some of the previous travelers. In fact, my cousin visited this resort in Apr and she has the same thoughts with the other reviews - the service is slow, the beach is rocky and there are not much choice in foods.

Maybe the resort has just warmed up for several months, my experience exceeded my expectation.

Room type: Pavilion with plunge pool (it is located facing the ocean with a nice garden)
Staying period: 26-29 Jul

As advised by other travellers, we took a taxi from the airport. We were managed to negotiate at the price of RMB80. It took about 30 minutes to reach the hotel while we watched the sunset along the trip. When we reached the hotel, we were greeted warmly by the staff with welcome drinks. The check-in process was quite fast. Then, we were then sent by the buggy cart to our room. I thought we were lucky that we just missed the peak weekend as the staff said that there were 80 rooms check-out on that sunday morning!

The overall service is great as the staff will smile at you when they met you on the road and the buggy cart driver will offer you a ride when they saw that you're walking along in the resort. I saw a team of training staff (around 20 people) one morning, they all smiled and greeted me morning. I said more than 10 times of 'good morning' to them!!

I tried out most of the restaurants and I liked Yi Yang (the chinese restaurant) and Fresh (the seafood restaurant) most. The staff over there were very nice. The long-waited time for the food never happened. One thing that they may pay attention is the breakfast time as the restaurant is usually fully occupied and they may miss the order from the customer (we ordered coffee one morning but it never turned up and we needed to re-order it again).

We like the Pool Activo best (the main pool). It is quite big and the water is clear. The children love it so much as it is connected to the children pool with sand that they can play around with. There are lots of toys and balls that children and adults can play around. The design of the beach chair is very nice - it is located in batches with lots of plants in between so that you can feel the happy atmosphere and at the same time, you have the feel of privacy. Not sure why when I visited the Pool Vista, I found the water is not clear at all. I can't even see the floor of the pool and there were lots of sands inside. Not sure whether it is due to the maintenance of plants close to the pool area. Pool Tranquillo is quite small and we initially wanted to swim over there as it is for guests who look for serenity (adults only). However, we met children with their toys in the pool!

We visited the state-of-the-art gym. Although it is quite small, I should say the equipment and the quality is supreme. The cardio equipment are all equipped with cable TV and radio. Even my husband does not like working out in gym, he enjoyed very much the process on the treadmill. I like the changing room with a sauna and steam room. There are staff over there to teach you to use the machine if you don't know how to do so.

Although the beach is not very attractive, it didn't make me too disappointed as I prefer to swim in the pool. Overall, I think the landscape (especially the design of the plants, rooms, villas) is nicely crafted. Every morning when I looked out from my room, it is like a painting with blue sky, blue ocean, green pastures, yellow and red flowers. All are so nice and I wish I can come back in one day!

  • Stayed July 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank redelmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo
1 review
5 of 5 bubbles Reviewed 30 July 2009

The Mandarin Oriental Sanya is situated away from the more popular resorts in Yaloong Bay. This is one of the most exquisite, luxurious and private resorts for those who want to avoid mass/crowd and would like exclusivity as well as serenity. At first, my other half and I were worried about missing all the water sports activities offered in Yaloong. However, when we arrived and was greeted by all the staff, all our worries went away. In fact, if you had stayed at The Mandarin, it would look most resorts in Yaloong look mass, crowded as well as banal. Hence, if you are looking for privacy, I strongly suggest you stay in one of their private villas. All their villas are situated at the end of the resort and away from all the rooms. You had the privacy and exclusity and you are being served by an exclusive professional team who only caters to your villa. Needless to say, the villas were all spacious, generous as well as private. The sound of the Waves every night were akin to some of the best tunes of an orchestra. If one were to sit down on the balcony or the pool and sit there and listen carefully, one would find nothing but serenity. It relaxes anyone who had flown in from a cosmopolitan like Tokyo. The view of the bedroom overlooks not only the nicest part off South China Sea, but also the night scenaries of DaDongHoi. Designs of the room on the second floor was picture perfect. You can wake up to the smell of the fresh unpolluted and uncrowded clear water off the coral bay. If one had been to Yaloong, one would certainly notice the massive number of children and family off the beach. However, if you would like a private, nice and quiet get away, there is no other choice than MO Sanya.

The foods at MO Sanya were also some of the best among many other resorts we had stayed at including but not limited to those at Yaloong. It stands up to the taste test of some of the top notch resorts in the World.

I would definitely not only recommend this resort to anyone wanting privacy... in fact, this newly opened resort has definitely set an example of what Hainan can become within the next 10 years... beyond that of Bali and Bangkok. In fact, MO Sanya has outdone most of its sister chains as well as top notch resorts like those in Maldives and Bali.

Enough said, MO Sanya = BOB

  • Stayed July 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank resortking1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 July 2009

Services: We (a party of seven persons aged ranging from fourteen to seventy five) spent four days and three nights at Mandarin Oriental Sanya (the so-called Chinese Hawaii) from July 3 through July 6 in a two-bedroom duplex pool villa and a terrace room (upgraded to an ocean view room on a complimentary basis). The moment when we were picked up at Sanya Phoenix International Airport and transferred with complimentary coaster (bottled water and cold towel provided) based on the villa benefits by the staff at Mandarin Oriental Sanya, we knew that our holiday was going to be pampered in style, luxury and seclusion with top-notch services. As the driver pulled the coaster to the front lobby of the resort, we were welcomed by an army of staff members with lei and garland (fresh orchids) greetings upon arrival. We were immediately transferred to both the villa and room for an early check-in around 1 pm via the buggy services. Butler and housekeeping (nightly turndown) services were also available throughout the stay. The process in checking out was efficient and seamless at the Cliff Lounge. We were offered a glass of Veuve Clicquot during the check-out before we were transferred back to the airport. We all felt very pleased and treasured every moment with an utmost relaxation and luxury lifestyle as we departed Sanya.

Villa/Room: Both the villa and room have a direct and sweeping ocean front view of South China Sea. The villa has a master room with adjacent luxury bathroom and a twin bedroom with stylish entertainment space. The lush green gardens include a private outdoor lap pool with two seated Jacuzzi and a private dining area.

Location: The resort is thirty-minute drive from the airport and the villa enjoys a beachfront location facing downtown Sanya. Our villa is steps away from the Cliff Lounge, an exclusive access to the villa guests.

Amenities: Welcome amenities included a bottle of house wine, fresh fruits, welcome drinks and tea and complimentary in-room mini bar (beers and non-alcoholic refreshments).

Dining: The resort has a variety of dining options. We dined at Pavilion for daily breakfast buffets in an indoor seating and sumptuous themed dinner buffet in an al-fresco seating. We had lunch at Mee & Mian by the Pool Tranquillo area and dinner at Yi Yang in a private dining room - Men Yu with custom-made special menu. The culinary experience at the resort was exceptional in quality, service and ambiance. We also recommended the use of the executive lounge - Cliff Lounge which serves sumptuous resort breakfast with champagne, afternoon snacks/tea and evening cocktails with hors d’oeuvre and selection of premium wines/spirits & champagne throughout the day.

Spa: We had the opportunity to visit its 32,000 sqm the Spa at Mandarin Oriental where it is nestled serenely in the hillside with private landscaped gardens and were indulged by qualified Balinese therapists who led us to the beautifully appointed Spa Village for spa treatments. Beginning with the welcome foot rituals, the two-hour signature Time Ritual™ provided us with a peaceful passage to a remarkably unforgettable experience.

Facilities: We visited the state-of-the-art fitness center with separate locker rooms for men and women, sauna and steam room. The hotel offers complimentary wellness classes including Tai Chi, qi gong and Shaolin kungfu classes in the Yoga studio in the Recreation Center. We attended the Tai Chi class which was taught by the Shaolin Kungfu master, Master Hui. We also used the mahjong rooms and game rooms in the Recreation Center extensively. The hotel has three pools. We particularly enjoyed the action and splash around the main Pool Activo, which features three fun waterslides and a sunken bar. We also did some shell picking at the resort’s 1.2 km private coral resort in one morning.

What liked best: The staff members at Mandarin Oriental are well trained and skilled. Our pre-arrival arrangements were thoroughly executed by Jessie Cen, Reservation Supervisor. We were deeply impressed by the hospitality extended by Julie Berger, the Cliff Manager and her staff, Julia from Germany, and Jamal, etc., (the so-called 3Js) in the Cliff Lounge. Our culinary experience was graciously enhanced by the team headed by Stijn Kuppens, Director of Food & Beverages and his staff, Terry Song, Manager at Yi Yang Restaurant. Our spa journey was well coordinated by Lillian Cheam, Spa Operations Manager.

What liked least: The 12-hectare exclusive beachfront was a bit disappointment, with a relatively small area zoned for swimming. In-resort water sports activities were basically non-existent during our stay. The views of our villa pool were somehow interrupted by the surrounded palm trees and plants.

  • Stayed July 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ptong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai Region, China
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 14 May 2009

This is probably the best place to stay while vacationing in Sanya. I haven't tried the Ritz Carlton yet, but the Mandarin sets a new standard for the hospitality industry in the south of Hainan.

Being new, the hotel still has some problems - mostly with staff - but they are probably working on it.

the pros:

the kids facilities are fantastic. the entry pool with sand makes it perfect for very young toddlers. Our 2-year old loved it. Hilton has one in Yalong Bay, but the kids MO pool is 5 times bigger, very shallow, and full of beach toys. Also, the MO MO kids club has toys, books, dvds and the young crowds - unfortunately it closes at 6pm (they should maybe extend it during dinner time, so that parents have a quiet meal...)

The pools are great. The kids pool is separated from other pools, and singles or couples will find the tranquility they are looking for. One of the pool areas has 3 slides making it fun for the whole family.

The Food is good, but the proximity to the city makes it very easy to change restaurants every evening - unlike in Yalong Bay. Finally, the rooms are well designed, and spacious.


the cons: the beach is really average. It is short, narrow, covered with rocks and one needs shoes to enter the water. It dissapears during high tide; and Water is much less clear than in Yalong Bay. Also, the service in the pavillion restaurant is painfully slow, even when the restaurant is empty. average wait is 45minutes, making it difficult for parents with hungry kids.

according to the locals, Mandarin has the merit of having developped an area of Dadonghai which was previously a dump; nobody was going there, and the hotel has worked on this project for the last several years, reshaping the landscape. Being said that, it is located at the end of a lane behind a navy facility. During navy excercises, soldiers cut the road and taxis cannot go thru. We had to take a short stroll to reach the city and ... :-)

Overall, I still give the hotel a full mark, and will come back again.

  • Stayed April 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stef-paris-shanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 11 May 2009

We visited the resort in Easter 2009. It is a beautiful facility but it was clear that operationally it was not fully there. I was disappointed that several restaurants, shops, and entertainment facilities were not opened yet. The local staff are still getting up to speed and while very well intentioned, still need alot of practice. It was apparent that the management staff had their hands full...they were constantly running around trying to make sure everything was served, cooked, delivered, etc... it looked to me like MO had underestimated the amount of trainer staff they would have to import. I found the beach to be a disappointment and thought that the website for the resort was not honest in the photo depiction which shows couples strolling along the beach.... this is not that kind of beach.

Overall, I given what I paid (full price) I felt like I had a lackluster experience. A five star resort needs to be held to a high standard for this and ultimately I felt that I was paying for the privilege of being practice for the staff. Moreover, the fact that several of the restaurants were not open really angered me as this was not advertised ANYWHERE. I was sick of the Pavillion and their food within one day, but there were not many other choices.

MO Sanya has beautiful facilities, but I would advise anyone to avoid it for at least a year until they get up to speed.

Stayed April 2009, travelled as a couple
Helpful?
Thank dilzio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Sanya hotels
Yalong Bay
The Ritz-Carlton Sanya, Yalong Bay
Yalong Bay
Hilton Sanya Yalong Bay Resort & Spa
MGM Grand Sanya
#4 of 1,315 in Sanya
4.5 of 5 bubbles 423 reviews
Show Prices
Show Prices
Show Prices
Club Med Sanya
#1 of 1,315 in Sanya
4.5 of 5 bubbles 364 reviews
Show Prices
Show Prices
Show Prices

Been to Mandarin Oriental, Sanya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mandarin Oriental, Sanya

Property: Mandarin Oriental, Sanya
Address: No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China
Phone Number:
Region: China > Hainan > Sanya > Hedong
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Sanya
#1 Romantic Hotel in Sanya
#1 Business Hotel in Sanya
#2 Spa Hotel in Sanya
#2 On the Beach Hotel in Sanya
#2 Luxury Hotel in Sanya
#46 Best Value Hotel in Sanya
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Mandarin Oriental, Sanya 5*
Number of rooms: 296
Official Description (provided by the hotel):
Enjoying the privacy of a secluded 1.2 Km nationally protected coral bay and nestled amongst lush tropical flora, Mandarin Oriental, Sanya is an exclusive retreat where nature is celebrated and tranquillity is assured. The luxury resort features a series of private low rise and villa accommodation with ocean and tropical garden views, innovative restaurants and bars, recreational facilities for both adults and children, a blissful Spa Village and distinctive indoor and outdoor conference and banqueting facilities. Located just 20 minutes from Sanya International Airport, the luxury resort provides convenient access to all of the area's major tourist attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Hotels.com and Odigeo so you can book your Mandarin Oriental, Sanya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Sanya Hotel Sanya
Mandarin Oriental Hotel Sanya

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing