After I checked into the hotel, the general manager of the hotel (Ms. Qiuping Chen) sent a warm welcome card to my room, which says that "if you have any needs, please feel free to contact me or our service team anytime."
This hotel's service turned to be horrible. Below is a quick example:
At around 9:20 pm, I called Room Service, ordering a glass of white wine from their menu. The Room Service clearly was either clueless or careless. The wine was never delivered. Each time I called them to chase the wine, I was given different promises or excuses, but after 2 hours they still failed to deliver the wine. I called multiple times and never got a proper answer. At the end, I asked to speak to the general manager and was told that nobody knows how to reach her. I was told that a manager will call me to explain what has happened, but no manager called me at all. Extremely poor and disappointing services at this hotel.
- Official Description (provided by the hotel):
- Sheraton Qinhuangdao Beidaihe Hotel is the first international-brand hotel in Beidaihe District, Qinhuangdao. It is conveniently located at the starting point of Binhai Road, close to the well-known Olympic Park. The hotel owns 243 guestrooms and suites including one President Suite, each with the Sweet Sleeper TM Bed, international TV channels and high-speed Internet access, and two restaurants of different styles and a lobby lounge. Casual fine-dining of Yue Chinese Restaurant together with delicious buffet of Feast Signature Restaurant will meet your various taste and environmental needs. Besides, 6 meeting and function rooms including over 1000-square-meter Huamao Grand Ballroom that accommodates up to 1000 guests can meet different needs of customers. All of the professional catering service staff are dedicated to provide memorable experiences with considerate service for guests. ... more less
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