i chose ibis because an international brand assurred me that i would get heat in harbin's freezing winter. the location is great, walking distance to sophia church, central street where the shopping is. the hotel is clean and comfortable. the staff are inconsistent - some quite helpful, some tried to sell me tour packages when i asked for advice, some just said they didn't know. overall, i felt i made a good choice. but unfortunately, on the last day, i had a poor check out experience. i called them to say i would be slightly late and reached the reception at 12.30pm. most hotels, and certainly all international brands would be fine with a 30 minute late check out. not ibis. they gave me 2 choices, pay for a membership that would give me till 1pm to check out, or pay for half a day. they were extremely adamant that they could not waive the fees. a small hotel might do so, but i really did not expect this from ibis in the accor group. overall, would still recommend this hotel. but be prompt in checking out.
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