I booked this hotel for 5 days, and before I check in I asked the counter to reserve my booking until 8pm due to my train schedule from Jilin to Harbin at 7pm. After an ordeal conversation with their staff, the answer is nothing they can do unless we arrive before 6pm or we use China credit card to guarantee. We are from abroad with international visa card, but they do not accept international credit cards at all. No matter how hard we try to assure them we will definitely check in their hotel, the answer is still no. We have travelled all around the world and we never think this is a service provided by a so called international motel chain. We are absolutely disappointed and will never stay at Super 8 again. By the way, the room we stayed was so so. The service staff in the counter are not very friendly. Finally we moved to stay at 7 Day motel. They had no problem keeping a room for us until 9pm. And the service staff are much more helpful.
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