I went to Harbin in a group of four travellers and saw this hostel online. The photos attracted us to stay there. I could not find a contact number anywhere on the internet so we arrived at the hostel without a reservation, we chose not to book online. Don't take the reviews lightly, the service is the WORST I have seen in China!
Firstly, the receptionist was not welcoming at all. He appeared irritated by our request to get a room together (we were a mixed group). The room we looked at was clean although the bathroom had the typical sewage odour problem. Eventually we opted for a triple room and a dorm bed.
In the process of checking in, he asked for our passports. One of the group members was travelling with a photo-copy since her passport was away for immigration purposes. Apparantly the receptionist needed copies of our Chinese residence permits and she did not have hers. She explained she could easily show him the permit online but he refused to accept that as a means of verification (how backward!). He became so enraged that he began to shout at us and asked one of the workers to throw our stuff out. After that we refused to stay there and immediately grabbed our bags and left.
We will never return to that place again and hope you never make the same mistake we did! The location is not so good anyways, unless you're the kind that enjoys walks in the cold til your toes freeze off or have the cash to squander on cab service!
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