First impressions upon arrival(externally) was appalling! I didn't want to go inside.. My boyfriend had to convince me. The hotel front is appalling! Like a derelict building.
Reception was uninviting, with 2 receptionists bored out of their brain, legs on the desk! Nice....
Credit card machine didn't work(offline) and despite several attempts we couldn't proceed with the payment, but we're asked to pay upfront in cash! Lucky we had enough on us!
We were given a room key and told to go to our room-no escorting, or guiding to where the lifts are even.
I booked a business rate room, which is large with modern bathroom. Impressed with the cleanliness of the linen and the room in general. The room rate includes only 1 breakfast(!), so I paid additional for two nights. This morning, we went to the breakfast room(which is on 2nd floor-no info provided) at 9:35am, Saturday, only to find that the breakfast had finished!! All the food was cleared, the tables stripped of all cutlery etc! We couldn't believe this, so enquired about it, to be told that this is the hotels policy and was written on the room key pocket... Which of course it wasn't! Reception did not inform us of this either. When pushed, a member of staff offered to prepare some toast for me, asked me to sit on an unclean table and offered me a "glass" of weak coffee. No milk, as it "was put away".
It's appalling! Hardly anyone speaks English and the staff laugh at the sight of us, like we are aliens. I know the Chinese consider foreigners to be laowei, but in a so called ...hotel, I d expect a better attitude!
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