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“It should be called Old Gloria Garden Plaza Hotel”
2 of 5 bubbles Review of New Gloria Hotel

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New Gloria Hotel
Ranked #274 of 1,115 Hotels in Harbin
Munich, Germany
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“It should be called Old Gloria Garden Plaza Hotel”
2 of 5 bubbles Reviewed 3 February 2014

I stayed two nights at the New Gloria Garden Plaza Hotel, 4th floor, B-Wing in January 2014. Rooms definately need to be refurbished, carpet and walls are dirty and nothing is well maintained. Minibar was empty, but in the evening the room service brougt a yoghurt and a snickers!? At least the heating was working perfectly! Staff at check inn was not very friendly, out of the six persons there only one spoke English. Even though they had a sign saying Union Pay preferred they requested a credit card for deposit, but then the machine was not working and Union Pay was the fall back solution... Breakfast was ok, nothing special. Location is great, right at the river and you can actually walk across it to see the snow world.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Martin_1408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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172 reviews from our community

Traveller rating
    32
    80
    34
    20
    6
See reviews for
14
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46
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 26 January 2014

The GLORIA HOTEL in Harbin is perfectly situated at the end of the main shopping and commercial street in Harbin, very close to the river. The hotel delivers good breakfasts and has good sized rooms. WiFi available in the reception which can usually be used wider afield in the hotel.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoopJoopJoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 13 January 2014

I have 2 young children. Stunk of cigarettes, even had cigarette butts alight on floor of lift. People were smoking standing at reception counter. Would not do concierge service, think must only be for business people. When next in line would not serve you if a Chinese businessperson came to counter and stopped serving you if one came up whilst you were finally getting your turn. Our guide asked if there were any English speaking staff in the hotel and they said not here. We left.

  • Stayed January 2014, travelled with family
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Harbin hotels

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 13 January 2014 via mobile

Paid around 800 yuan during peak season and stayed in B part of the hotel. Rooms were a decent size and quite good condition. No view as such and disappointing shower and bathroom. Nevertheless seemed quite good value but don't expect too much. Breakfast was a typical Chinese spread buffet style and pleasant enough. Right next to Songhua river, very central and close to many of the 'attractions' in Harbin

Stayed January 2014
Helpful?
2 Thank Chynamic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 16 March 2013

This hotel was just right when you come for the Snow and ice Festival as walking /sliding on icy streets can be tricky. we arrived at 2AM and were happy to see friendly faces at reception. the first room had an issue with temperature the air conditioning was on 30 C and the temperature outside was minus 29 c so we slept with the window open to compensate. The staff were good and moved us to a new room overlooking the river. The frozen river was across the road and you could walk most places.

Room Tip: ask for one in the A building
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nortonmaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore
Level Contributor
136 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 6 February 2013

Xin Kailai or New Kailai or New Gloria Plaza Hotel - in Harbin is located right infront of the river bed and almost all rooms are river facing.. just 2 mins of walkable distance to the shopping street (Central Street).. lots of western restaurants are closeby.. like McD, Pizza Hut, Costa Coffee and Starbucks.
The front desk was very helpful with English speaking people.. so kind to help out book cars for tour along with an English speaking guide.. helped to design my tour itinerary..

Rooms was very spacious.. I opted for a twin-bed room.. had internet and well equipped utilities in the room. Breakfast was more chinese than continental but looked ok. no compliants.

Luckily I got the best room on 7th floor.. views right in front of river.. giving me almost 180' view of the street and river outside.

Had a very pleasant stay and courteous hotel staff.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ramsdesk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taipei, Taiwan
Level Contributor
266 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
3 of 5 bubbles Reviewed 4 February 2013

This is a beautiful hotel, located at the beginning of the Central Street, facing the Songhua River.
The Central Street lined with many beautful old architectures. It was part of the original town built by the Russian Jewish people about 100 years ago. (Harbin was once the largest Jew inhabited city in the Far East). There are restaurants (some are famous and historical), shops, megamarkets and hotels along the street.
Room furniture and decoration are old and the carpet cleaning needs improvement. The most bothering condition is the poor sound insulation. There are free internet services (it’s wonderful) --wired internet in rooms, and wireless in the lobby. But the internet itself was slow, and in some cases, not functioning properly. The connection was quite slow and would drop every few minutes.
Strangely no tourist map was available from the front desk. Also disappointed about the rude staff and the poor customer service.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank liucy752
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New Gloria Hotel

Property: New Gloria Hotel
Address: No.259 Central Street, Daoli District, Harbin 150010, China (Formerly New Gloria Plaza Hotel)
Region: China > Heilongjiang > Harbin
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service
Hotel Style:
#23 Luxury Hotel in Harbin
Price Range (Based on Average Rates): £
Hotel Class:5 star — New Gloria Hotel 5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Gloria Hotel Harbin

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