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“A good choise in Zhengzhou”
Review of Sofitel Zhengzhou

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Sofitel Zhengzhou
Ranked #5 of 1,419 Hotels in Zhengzhou
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“A good choise in Zhengzhou”
Reviewed 29 May 2014 via mobile

i stayrd in Zhengzhou on a busines meeting and i booked my room at sofitel. Good service and very good breakfast. I used the business center were the service was fantastic with a small coast. My room was ok but little bit old... in the end very nice hotel and service.

Stayed May 2014, travelled on business
Helpful?
Thank Carlo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy2011, Director of Marketing and Communications at Sofitel Zhengzhou, responded to this review, 2 June 2014
Thank you very much for taking the time sharing your experience at Sofitel Zhengzhou! We appreciate your kind comments towards our product and service! Currently, the hotel is under renovation and the first batch of new rooms will soon be released to market. We sincerely would like to welcome you back after the renovation in the hope of impressing you with the latest Sofitel luxurious standards and a Magnifique memory!
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379 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Brisbane, Australia
Level Contributor
86 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 10 May 2014

We arrived at the Sofitel at 2am after a train trip, and were leaving by 2pm to take a plane home. The front desk staff were great when we arrived, and even organised an extra bed for our daughter (yes, at 2am!), and asked about our airport transfers the next day. The beds were really comfortable, and the room was well furnished with all the amenities you'd expect from a Sofitel. There were renovations taking place while we were there, however we experienced no disruptions or noise from this. The breakfast buffet was excellent! There was an incredible range of both Chinese and Western cuisine, complete with freshly cooked options. My children still rave about this breakfast! When we arrived to check out, the daytime desk staff had been informed by the night staff that we were going to the airport, and had already organised a car to take us.
This was a wonderful (and professional) end to our China trip in an excellent hotel with superb staff.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LellenAndCrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy2011, Director of Marketing and Communications at Sofitel Zhengzhou, responded to this review, 15 May 2014
We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luxembourg
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 January 2014 via mobile

In zhengzhou on a busines trip, we all had our rooms booked at sofitel. Loved the breakfast. We had a great dinner with governor of the province in one of the separate rooms. Food was excellent, room was ok.

Stayed January 2014, travelled on business
Helpful?
Thank iwelter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy2011, Director of Marketing and Communications at Sofitel Zhengzhou, responded to this review, 19 January 2014
Thank you very much for taking the time writing about your recent stay with us. We are very happy to see that you are generally satisfied with our service.

In Sofitel, we strive to offer excellent product and service to all guests with French Elegance. Currently, the hotel is being renovated at full speed. We sincerely would like to welcome you back after the renovation in the hope of impressing you with the latest Sofitel luxurious standards and a Magnifique memory!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 December 2013

Recently stayed here for business. The hotel is located in the city centre. Staff was really helpful for a complete non - chinese speaking guy like me. Were willing to go the distance of taking me to the specific address I asked them (I declined).

While I was in ZZ, the weather was extremely harsh. Temperature was around 2 in the day and -3 / -4 in the night. But believe me.... the room heater was running so good, I never felt the chill in my room. Could sleep comfortably in a shorts and t shirt.

Hotel is interconnected to Holiday Inn from the lobby.

Only downside is the rooms are a little dated.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank indian_on_a_roll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy2011, Director of Marketing and Communications at Sofitel Zhengzhou, responded to this review, 24 December 2013
Dear Sir,

Thank you very much for taking the time writing about your recent stay with us. We are very happy to see that you are generally satisfied with our service.

In Sofitel, we strive to offer excellent product and service to all guests with French Elegance. Currently, the hotel is being renovated at full speed. We sincerely would like to welcome you back after the renovation in the hope of impressing you with the latest Sofitel luxurious standards and a Magnifique memory!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 November 2013

I stayed in Sofitel ZZ. Twice.
Am generally pleased, just that it is a little old, but they are renovating it.

Location has a lot of buses connecting to diff places.
A little upset during second stay, they actually combined two twin beds and gave me the double bed! I didn't bother to feedback that, as it was a short stay.

I thought they can change the variety of bf buffets, which will help a lot!
I also hope the mgt would consider a outdoor pool on top of their indoor pool!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wang Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy2011, Director of Marketing and Communications at Sofitel Zhengzhou, responded to this review, 27 November 2013
Dear Mr. Wang,

We sincerely apologize for not meeting your standard during your recent stay with us. However, we appreciate your constructive comments regarding our facilities, guest room and the breakfast buffet.

I have passed your comments to our Housekeeping Manager, Director of Rooms, Director of F&B and Executive Chef. Please be assured that we will follow up on the improvement.

Thank you for your understanding and patience on our current situation as a hotel being renovated. I would like to invite you back in the near future when we have the new guest rooms ready for you to enjoy a true French luxury.

Sincerely,
Nancy Wang
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Shanghai, China
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 July 2013

This bustling city has a Sofitel, and must say probably the best hotel there is!
Location easy to reach, and convenient for us during another business trip.
Friendly staff, and clean, however think the decoration of the rooms can be updated.
Little bit older, but as said before clean.
We slept really well, what is the most important part after a long busy day.
Price was cheap, compared to other Sofitel hotels.
For sure a place where they will see me back by a coming visit in September.
Have to be in Zhengzhou city at least twice a year, maybe not that much, but if you travel around China to over 100 places, you need to hurry to finish them in one year.
Enjoy this place!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ErikSongjiang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review, 7 July 2013
Dear Guest,

Thank you for choosing to stay with us at Sofitel Zhengzhou on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Zhengzhou

Property: Sofitel Zhengzhou
Address: No.289 Chengdong Road, Jinshui District, Zhengzhou 450003, China
Region: China > Henan > Zhengzhou > Railway Station , Provincial Government , Er'qi District , Jinshui Diistrict
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Zhengzhou
#7 Best Value Hotel in Zhengzhou
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sofitel Zhengzhou 5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Zhengzhou Sofitel

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