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“Mostly good and met our needs.”

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Crowne Plaza Zhengzhou Zhongzhou
Ranked #7 of 1,419 Hotels in Zhengzhou
Dallas, Texas
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Mostly good and met our needs.”
Reviewed 21 August 2012

We stayed here in July 2012 for one week while completing an international adoption. Pros: a breakfast buffet with something for everyone; diligent cleaning staff; huge indoor swimming pool; onsite Italian restaurant with terrific pizza, staff who treated our newly adopted child with compassion and kindness (we were having issues!). Cons: the rooms are a bit dated and a little cramped, and at times, seemed to have a bit of an odor. We also had trouble getting really hot water. We never complained. The service was great, so I'm sure if we had complained, we would have been moved. There wasn't much else within walking distance as far as shopping or restaurants. The hotel restaurants were a little pricey for our family, so we would have enjoyed finding some less expensive options nearby. This hotel is on a very busy street in a busy area. There are local flavor places to walk back behind the hotel, but the larger shopping area is about a 20 minute walk. You can get a cheap cab it if it's too hot or too far to walk. We did try the Holiday Inn's noodle shop - not bad, but not great. Our favorite find was the nearby coffee shop (can't recall the name) that is on the second floor of the building in front of the Holiday Inn -- large, affordable menu with Western and Chinese choices. We did, on our last day, find a wonderful park worth within walking distance. Wished we had found it sooner!!! In short, this hotel met our needs and we would stay again; it just would have been nice to be able to really get out and explore the city.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelingMomfromTX76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
valerie g, Manager at Crowne Plaza Zhengzhou Zhongzhou, responded to this review, 24 September 2012
Dear guest,
Thank you for choosing Crowne Plaza Zhengzhou as you home away from home in our city. We are delighted to have you as our guest.
We do appreciate you taking the time to share your pleasant experience at Crowne Plaza Zhengzhou.
We are devoted to offer excellent high quality service to all guests. To improve the staying experience of the guest, we already have planned to renovate. We will deliver more luxurious facilities and amenities for guests by then. We are truly looking forward to your next visit.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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291 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Odessa, Texas
Level Contributor
79 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 19 July 2012

If you are looking to kick back a few with the local expat crowd, visit the White Horse tavern in the Crown Plaza Hotel. There is a pool table, ESPN sports, Carlsberg beer on tap and a live Filipino band. A good place to let your hair down and share some stories with local American, Aussie and Irish expat regulars who tend to take over the bar on Friday nights.

  • Stayed August 2011, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank HDWhatley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
valerie g, Manager at Crowne Plaza Zhengzhou Zhongzhou, responded to this review, 21 July 2012
Dear Guest,

Thank you for staying at Crowne Plaza Zhengzhou.

We do appreciate you taking the time to share your pleasant experience at White Horse Bar. It certainly is a pleasure to know that our efforts are recognized. I have passed on your positive comments to the departments concerned.

We're look forward to welcoming you back and extending Crowne Plaza Zhengzhou international's high standards of luxury hospitality to you again.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, New York
1 review
Reviewed 7 July 2012

The service and beauty of this hotel were outstanding, I would highly recommend it to anyone.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
valerie g, Manager at Crowne Plaza Zhengzhou Zhongzhou, responded to this review, 21 July 2012
Dear Guest,

Thanks for choosing Crowne Plaza Zhengzhou and for your good review. We are delighted to have you as our guest. We look forward of welcoming you back to one of our hotels in the near future.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scranton, Pennsylvania
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 July 2012

Nice hotel and a few good places in the nearby area. Nice music in the lounge but watch out for the mosquitos!

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
valerie g, Manager at Crowne Plaza Zhengzhou Zhongzhou, responded to this review, 21 July 2012
Dear Guest,

Thank you for staying at Crowne Plaza Zhengzhou.

It certainly is a pleasure to know that our efforts are recognized. I have passed on your positive comments to the departments concerned.

We’re look forward to welcoming you back and extending Crowne Plaza Zhengzhou international's high standards of luxury hospitality to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 June 2012

I was on a business trip in Zhengzhou, and due to the rush I booked to stay at the Crowne Plaza without checking out the reviews.

Now I have to say that the professional photos displayed, are indeed very professionally taken. In fact, when I was in the cab going to the hotel and when I saw it, I dropped my jaw in aghast. "Could this old, derelict building, be the Crowne Plaza Zhengzhou?"

The building is in desperate need of serious renovation. In fact, even the Holiday Inn located behind the Crowne Plaza looks much newer, although both are opened around the same time and they share the same facilities. The room looked very tired, walls strewn with old wallpaper flanked with faded wall trims that have been plastered over and over again. The bathrooms, are of course, old. I think the newest thing about the room is the flat panel screen TV. And if you're looking for the mini-bar fridge, it's not where you think it is: It's located under the writing desk.

Breakfast has much to be desired. I realized that the "continental" side of breakfast isn't exactly continental. Eggs benedict are pretty far off from the real thing, and the type of noodles used for laksa (a type of South East Asian cuisine) are waaaaay off. The best breakfast items they have are the Chinese dishes, and this is probably because the majority of guests at this hotel are domestic guests, hence a full fledged continental spread is probably not as welcome.

However, the service standards of the staff amazes me. Extremely polite and courteous, they are friendly and attentive to your questions and needs. Doesn't matter if you don't speak Chinese, they can speak enough English to help you around, and even recommend you to a couple of bars and hot spots.

Location is great, easy access to most parts of town. However, to get to the hotel sometimes the cab driver will have to make a detour around due to traffic flow restrictions. Expect rates to drop within the next two years as more 5-star hotels open in the city, otherwise a complete renovation overhaul is definitely a must to maintain market superiority!

Room Tip: Only one of the wings is non-smoking, so choose in advance and choose wisely! Hotel has only 200 plu...
See more room tips
  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marsk O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
valerie g, Manager at Crowne Plaza Zhengzhou Zhongzhou, responded to this review, 22 July 2012
Dear Guest,

Thank you for staying at Crowne Plaza Zhengzhou with us during your business trip in Zhengzhou.

We thank you for your kind comments regarding our standard services and breakfast continental buffet.
To improve the staying experience of the guest, we already have planned to renovate.

We do appreciate you taking the time to share your pleasant experience at Crowne Plaza Zhengzhou. It certainly is a pleasure to know that our efforts are recognized. I have passed on your positive comments to the departments concerned.

We’re look forward to welcoming you back and extending Crowne Plaza Zhengzhou international's high standards of luxury hospitality to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Qingdao, China
Level Contributor
196 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 27 May 2012

An old hotel with all amenities of a Crowne Plaza ostentatiously squeezed into. Well serviced rooms, good front-end staff and nice restaurants. A little confusing place to locate facilities and also having to share it's facilities with the near-by Holiday Inn - a little crystal maze like adventure sometimes. Frankly for a city like Zhengzhou, the prices are high also the nearby Holiday Inn and the Holiday Inn Express rates have high prices too. An excellent park is at a walking distance where morning and evenings are worth for a stroll. On a busy road, taxi services are excellent. reservation staff and check-in check-out handled in a nice way with a personal care in ensuring that u r satisfied on ur entry and exit. Deserve encouragement by patrons.

Room Tip: Get middle rooms along the corridors overlooking the main road; avoid fourth floor due to meeting ro...
See more room tips
  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VAS1586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
valerie g, Manager at Crowne Plaza Zhengzhou Zhongzhou, responded to this review, 22 July 2012
Dear Guest,

Thank you very much for taking the time to write your comments. We truly value the comments about how the room, restaurants and staff services condition was as this gives us the opportunity of improving what we already have. We take your review very seriously in order to enhance our service and quality. Our mission is to delivery high standard service and facilities, and to provide every guest satisfactory accommodations. We appreciate your suggestion with our hotel, and we sincerely hope you will visit our hotel by then to enjoy brand new experience.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houghton, Michigan
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 May 2012

Stayed here with my family on an adoption trip. The hotel is older, and has some very elegant touches, like marble staircases. High end shops on the main level. Good restaurants, and very good breakfast buffet. The cleaning staff work very hard and the place is clean and tidy (carpets are old, and not too spiffy, but otherwise, housekeeping is quite good). Friendly staff, decent English speaking. Walking distance to shopping (7-11 almost across the street) and a very large, nice park with rides for the kids (although watch out for those Zhengzhou sidewalks -- motor scooters use them, and it gets treacherous during rush hour). Warm indoor pool (swim caps are required, and supplied by the pool), although most of the swimmers were men who spit and blow their noses and who were not very friendly towards families and kids. My daughter had fun exploring the hotel as we were there for almost a week. I would stay there again.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smj000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
valerie g, Manager at Crowne Plaza Zhengzhou Zhongzhou, responded to this review, 22 July 2012
Dear Guest,

Thank you for staying at Crowne Plaza Zhengzhou with us during your adoption trip with family in Zhengzhou.
We thank you for your kind comments regarding our Front Office services and breakfast buffet.
To improve the staying experience of the guest, we already have planned to renovate.
We take a great concern at this situation and hope that you will not hesitate to contact us and give us another opportunity when you are visiting Zhengzhou in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Zhengzhou Zhongzhou

Property: Crowne Plaza Zhengzhou Zhongzhou
Address: No.115, Jinshui Rd, Jinshui Dist, Zhengzhou 450003, China
Phone Number:
Region: China > Henan > Zhengzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 1,419 Hotels in Zhengzhou
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Zhengzhou Zhongzhou 4*
Number of rooms: 183
Official Description (provided by the hotel):
Crowne Plaza Zhengzhou is located in city center, close to business center and Henan Provincial Government, and is managed by IHG hotels group. Crowne Plaza Zhengzhou, Holiday Inn Zhengzhou and Holiday Inn Express Zhengzhou are in one place and share the facilities. Stay at the peaceful Crowne Plaza Zhengzhou for 5-star service, brand new renovated guest rooms and top facilities, you will enjoy a wonderful Zhengzhou journey. ... more   less 
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