We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Mixture of good and bad”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Crowne Plaza Zhengzhou Zhongzhou
Ranked #8 of 1,425 Hotels in Zhengzhou
Houston
Level 6 Contributor
88 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Mixture of good and bad”
Reviewed 7 September 2013

My daughter/son-in-law and myself were in Zhengzhou early March 2013 to meet our adoptive son, and the adoption agency put us in this hotel. We stayed on the side of the hotel that has the bigger rooms, we like the extra seating area. What we didn't realize is that our rooms got really hot in the day, and in March, there is no air conditioning. I have to draw the heavy curtain tight in order to keep the room cool. It was then I realized the curtains had never been cleaned. They desperately need to be replaced. Rest of the hotel is fine. The staff is friendly and helpful. The restaurant has a good breakfast buffet spread. I actually thought that the breakfast there in some ways is better than that of China Hotel (Marriott) in Guangzhou. There is a nice park within walking distance from Crowne Plaza. I am sure for Zhengzhou, Crowne Plaza would not be a bad choice. Our adoption agency is known for their 5 star service.

  • Stayed March 2013, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lamyin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
valerie g, Public Relations Manager at Crowne Plaza Zhengzhou Zhongzhou, responded to this review, 9 September 2013
Thank you. Your comments have been noted, and we are planning for improvements to no air conditioning in the coming months.I hope that we have the opportunity to welcome you back soon.Should you have any questions, do not hesitate to contact us directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

292 reviews from our community

Traveller rating
    75
    160
    41
    12
    4
See reviews for
9
5
6
59
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Level 5 Contributor
69 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 20 August 2013 via mobile

Definitely not the best in town. The room wasn't so good and it was a little bit grumpy. The breakfast wasn't also so much choice. As I either drink tea nor coffee, I asked for a 'hot chocolate'. But it seems that they don't have it or perhaps they didn't know what it means.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SteFunny_17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
valerie g, Public Relations Manager at Crowne Plaza Zhengzhou Zhongzhou, responded to this review, 20 August 2013
Dear Guest ,Thanks for sharing your valuable feedback with regards to our hotel guest room and our breakfast .We sincerely apologize for the inconvenience and will definitely rectify the issues that were being brought up. Because our hotel is being decorated. Rest assured that we are lookinginto both our software and hardware facilities, ensuring that weprovide all our guests with an excellent experience while staying with us.We hope this would not deter you from choosing Crowne Plaza Zhengzhou again in the future. We look forward to welcoming you back to our hotel again. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level 6 Contributor
114 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 25 July 2013

Being a platinum member of IHG I was upgraded to a two level floor suite on the 1st floor. Let me start off by saying what I liked about this hotel. Location is decent, and the service throughout the hotel was excellent. Sleeping comfort was very good with very nice pillows. What I didn't like about the hotel was the following. 1. It needs a major revamp.This is possibly one of the oldest hotel rooms I have stayed at. The furniture is old and not properly maintained. The carpets in the room was filthy. There was a washing machine in my shower stall and I had to use the tub instead. I have no idea what it was doing there. There is absolutely no wifi unless you get a router from the front desk and even with that the wifi is fair at best. It is too bad with a hotel with such great service can have such deplorable room conditions.

Room Tip: Go to another hotel.
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PDX16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
valerie g, Manager at Crowne Plaza Zhengzhou Zhongzhou, responded to this review, 28 July 2013
Dear Guest ,Thanks for sharing your valuable feedback with regards to our hotel guest room.We sincerely apologize for the inconvenience due to the old room fumiture. assured that we are lookinginto both our software and hardware facilities, we will upgrade the room fumiture ,ensuring that weprovide all our guests with an excellent experience while staying with us.We hope this would not deter you from choosing Crowne plaza zhengzhou again in the future. We look forward to welcoming you back toour hotel again. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kaohsiung, Taiwan
1 review
Reviewed 30 April 2013

Travelling around China, you never know what to expect so I booked into the Holiday Inn chain which I had found to be a reliable brand. They have 3 hotels, Holiday Inn, Express and Crowne Plaza. As both the Holiday Inn and Express was full, I booked into Crowne Plaza instead. The hotel is old, used to the the state guests house, I understand. But the service was warm and friendly, the breakfast was very good, lots of variety, Chinese and Western and delicious. My room was clean, the bed comfortable and very spacious. More importntly they gave me a router to get wifi in my room, free...and it works! So I don't have to go down to hotel lobby to use my laptop and ipad. On my second night, the day turned very hot from one day to the next, so my room was a little hot to sleep. I complain to the manager who apologise and offer me and my guest a free drinks and dinner on their buffet. I will certainly stay here again and have no problem to recommend this hotel.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HiangSoo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
valerie g, Manager at Crowne Plaza Zhengzhou Zhongzhou, responded to this review, 22 May 2013
Dear Guest: Thank you for your review and being detailed in the good, the bad and the opportunities to improve. We do appreciate the high praise you have given to our Restaurant Breakfast Quality., Cleanliness, Service and WIFI Quality. We hope to have the honor of serving you again should your travel bring you back to Zhengzhou.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darlington, South Carolina
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 April 2013

This was an unexpected night in the city so this was a last minute decision. Regardless, i highly recommend this hotel. The staff was superb and very helpful, very friendly. The restaurant that we ate in was excellent with a private room. The WiFi in the lobby was very good and they provided with me a router for my room which worked just fine. The room/bathroom was very clean and very comfortable.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
valerie g, Manager at Crowne Plaza Zhengzhou Zhongzhou, responded to this review, 22 May 2013
Dear Guest: Thank you for your comprehensive review. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We really appreciate your comments and look forward to welcoming you back the next time you visit Zhengzhou.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon
Level 5 Contributor
63 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 26 April 2013

I stayed at the Crowne Plaza for one night on business. The experience is as though you are staying in China's best hotel twenty years ago...or more. The lobby is the old-style amalgamation of marble, gilt, and Victorian-style furniture. The rooms are very out-dated with those old bedside tables with all of the room controls built into the front panel.

On the other hand, in the main restaurant just off the lobby, when they hand you the menu you discover that it's a full-functioning iPad! The TV in the rooms is flat-screen and the internet works.

One wing of the hotel is under a much-needed renovation and the rooms in the old wing are clean ad everything worked in mine. Even the smoking room I was given was odor free.

As other reviewers have mentioned, the staff is uniformly helpful and always smiling. The food in the restaurant is excellent and the buffet breakfast is extensive....five different varieties of congee!

If they update the fittings and the style, Zhengzhou will certainly have an excellent five-star hotel.

Room Tip: Enjoy the contrasts. But, f you want a really good room, wait until the renovation is finished.
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SBCCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
valerie g, Manager at Crowne Plaza Zhengzhou Zhongzhou, responded to this review, 22 May 2013
Dear Guest: Thank you for your review and comments. We do appreciate the high praise you have given to our Cleanliness, Value, Service and Restaurant Breakfast Quality. We strive to give great and impressive service to all our guests and it makes us happy to read that we exceed your expectations. Hotel is under renovation phase 1 now, where all guest rooms in the east wing will be completely renovated soon. Plus a new bar and restaurant will be opened. Meanwhile the west wing guest rooms (scheduled for phase 2) will not be affected by the construction work. All guests facilities, including health club, swimming pool, bar and restaurants, function rooms and so on will remain accessible and unaffected by the east wing renovation.We really look forward to welcoming you back to enjoy staying in our new Crowne Plaza Zhengzhou guest rooms and facilities after renovation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
Level 6 Contributor
323 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 27 January 2013

We stayed here while traveling for our adoption of 2 boys from the Henan province. Our adoption agency uses this hotel all the time. It is a beautiful hotel--the lobby is very nice, the staff is super friendly and many of them speak English so that made things easier for us.

The breakfast buffet was great--LOTS of choices including Western choices if you are not that adventurous. We loved the Chinese choices, though! They have fresh squeezed juices every morning, and each morning they did a great job of offering something different.

The problem that we had was with the temperature. It was the middle of summertime and very hot and humid. We had the A/C turned down as low as it could go and we would still sweat at night and get so hot that is was hard to sleep! Even in the morning for breakfast we would find ourselves sweating and getting overheated while eating! (which is no fun!) They totally control how cool you are able to make your room and they don't try to keep the breakfast area very cool. It is right beside the front entrance to the hotel, so it's probably very difficult to keep that area cool. Once we made it to Guangzhou we realized that the A/C had just been set to only cool to a certain temperature, because at the China Hotel Marriott our A/C would go as low as we needed! We'd heard from other travelers about the Crowne Plaza and how they control the A/C and we've heard that it goes the same way in the winter with the heat---we were warned to bring clothes to keep you warm at night during the winter! It shouldn't be this way at such a nice hotel!

The room was fine, it was pretty big and seemed larger because of the bay windows, which opened up the room a lot. There is a microwave and a mini fridge.

Shopping and Eating:
There is a Holiday Inn Express behind the hotel where you can get noodle dishes for lunch for a reasonable price. We ate there several times because of the great prices and the portions were huge! Of course you don't want to miss seeing Walmart! It is a few blocks away and was within walking distance for all of us, but you'll want a stroller if you have a baby or toddler with you. Close to the Walmart there is an indoor mall that is at least 3 or 4 stories. There is also a KFC and Pizza Hut in that same area. Be warned: they don't speak English at all at those restaurants so you will just have to point at the pictures, which worked just fine! They also didn't speak English at Walmart, so you just have to figure things out on your own, which was pretty easy. 7-11 is also within walking distance in the opposite direction, but wow it's a crazy walk with bicycles, scooters, mopeds on the sidewalks! The tourists called the light where you cross the street to get to 7-11 the "intersection of death"! It was crazy!

The Italian restaurant within the Crowne Plaza was great! The food was prepared well, but it can get pretty expensive when you are feeding a family!

They have a spa at this hotel where you can get massages, etc but there is also a place behind the hotel that seemed like it was some sort of school and the massage prices were SO inexpensive! The massage was great--what an adventure!

I noticed the reviews about how old the hotel seemed, and it's true--some of the hallways seemed very old and in need of some touching up, but our room was actually very nice. I would have loved to have been given more free bottles of water each day to brush our teeth and to take with us on outings.

The hotel is close to the places mentioned, but otherwise it's not the best location as you really are limited when staying there for several nights as we did.

Room Tip: Ask for a fan. We were told this later on, but never knew it was an option when we stayed there. Ask...
See more room tips
  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank luvlifeandtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
valerie g, Manager at Crowne Plaza Zhengzhou Zhongzhou, responded to this review, 21 February 2013
Dear guest,
Thank you for choosing Crowne Plaza Zhengzhou as you home away from home in our city. We are delighted to have you as our guest.
In Zhengzhou we offer you a choice of three brands in one location, Crowne Plaza, Holiday Inn and Holiday Inn Express. Apart from a wide selection of restaurants and variety of rooms and suites our professional banquet and catering team can help you with the planning of meetings, events or outside caterings from 10 – 1000 persons.
With more than 47 million members worldwide, IHG's Priority Club Rewards is the first, largest and fastest-growing guest loyalty program in the hotel industry. Priority Club Rewards spans across seven of the most trusted brand hotels - InterContinental®, Crowne Plaza®, Hotel Indigo™, Holiday Inn®, Holiday Inn Express®, Staybridge Suites® and Candlewood Suites®, unifying the global portfolio of more than 4,400 hotels in nearly 100 countries.
Members can collect a choice of Priority Club points, miles or other partner credits with several domestic and international partners. Points can be redeemed for free hotel stays, airline miles, brand name merchandise, retail certificates and more.
Should you need any additional information please contact one of our sales staff in the hotel.
We look forward of welcoming you back to one of our hotels in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Zhengzhou hotels
Hilton Zhengzhou
#3 of 1,425 in Zhengzhou
177 reviews
Railway Station
Sofitel Zhengzhou
Sofitel Zhengzhou
#5 of 1,425 in Zhengzhou
380 reviews
Show Prices
Show Prices
Show Prices
JW Marriott Hotel Zhengzhou
#2 of 1,425 in Zhengzhou
175 reviews
Le Meridien Zhengzhou
#1 of 1,425 in Zhengzhou
150 reviews
Holiday Inn Zhengzhou Zhongzhou
#57 of 1,425 in Zhengzhou
200 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Zhengzhou Zhongzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Zhengzhou Zhongzhou

Property: Crowne Plaza Zhengzhou Zhongzhou
Address: No.115, Jinshui Rd, Jinshui Dist, Zhengzhou 450003, China
Phone Number:
Region: China > Henan > Zhengzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 1,425 Hotels in Zhengzhou
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Zhengzhou Zhongzhou 4*
Number of rooms: 183
Official Description (provided by the hotel):
Crowne Plaza Zhengzhou is located in city center, close to business center and Henan Provincial Government, and is managed by IHG hotels group. Crowne Plaza Zhengzhou, Holiday Inn Zhengzhou and Holiday Inn Express Zhengzhou are in one place and share the facilities. Stay at the peaceful Crowne Plaza Zhengzhou for 5-star service, brand new renovated guest rooms and top facilities, you will enjoy a wonderful Zhengzhou journey. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Hotels.com, Priceline, TripOnline SA and Cancelon so you can book your Crowne Plaza Zhengzhou Zhongzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing