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“Great service...”
Review of Hilton Zhengzhou

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Hilton Zhengzhou
Ranked #3 of 1,462 Hotels in Zhengzhou
Certificate of Excellence
Reviewed 2 August 2014 via mobile

I stayed at this hotel whilst waiting for my flight from Zhengzhou airport which is about a 30 minute drive. Traffic in Zhengzhou is awful and the road layout badly designed, so avoid driving there if possible. The staff here are great and the rooms are some of the best I have stayed in. The hotel is well located (if walking) many shops and restaurants both western and Chinese to choose from, the tube station is a 5 minute walk, just turn right as you exit the hotel.

  • Stayed: July 2014
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1  Thank steven j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonzz, Manager at Hilton Zhengzhou, responded to this reviewResponded 6 August 2014

Dear guest,

Greetings from Hilton Zhengzhou, your own getaway from the city-in the city!

Thank you very much for staying with us and for taking the time to publish your review on our hotel.

We are very pleased to see that you were satisfied with our facilities and services during your stay at the newly opened Hilton Zhengzhou.

I would like to thank you again for your comments as it is only through feedback like yours that we are able to continuosely monitor and improve the quality of our products and services.
I look forward to welcome you back to our hotel in the near future.

Neige Yuan
Director of Operations
Hilton Zhengzhou

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (187)
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104 - 110 of 187 reviews

Reviewed 20 July 2014

I recently returned to this Hilton for a second stay on business. I and my guests (6 colleagues in total each on a different schedule) were treated wonderfully and all arrivals and departures were handled smoothly. The gym was open and functioning well, the pool and sauna was open and well cared for although the steam rooms were not working yet. The Italian Restaurant was open now and had some delicious dishes. Bravo to the western restaurant manager! Our rooms were comfortable even in the 99 F heat of early June thanks to the staff who thoughtfully positioned us away from the afternoon sun. The wine list had some very drinkable offerings which is unusual outside of Shanghai, Bravo Mabel! My only complaint was that when we found a wine we liked, there was only 1 or 2 bottles in stock. Luckily our wine-drinkers were few or we would have finished everything drinkable.

Buy more New Zealand and Chilean wines, I'll be back in August!

  • Stayed: June 2014, travelled on business
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Thank laurav922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonzz, Manager at Hilton Zhengzhou, responded to this reviewResponded 6 August 2014

Dear guest,
Greetings from Hilton Zhengzhou, your own getaway from the city-in the city!

Thank you very much for staying with us and for taking the time to publish your review on our hotel.

We are very pleased to see that you were satisfied with our facilities and services during your stay at the newly opened Hilton Zhengzhou. I also noted your comments in regards to the limited wine in stock which I have passed to my Food & Beverage Manager to follow up and prepare enough stocking in the future.

I am also delighted to share your kind comment to my western restaurant manager and our service staff which will surely encourage them.

I would like to thank you again for your comments as it is only through feedback like yours that we are able to continuosely monitor and improve the quality of our products and services.
I look forward to welcome you back to our hotel in the near future.

Neige Yuan
Director of Operations
Hilton Zhengzhou

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014

My first Hilton stay in China. This is a new hotel and the service level of staff were consistently exceptional. They must have a very good training programme. When the staff saw me carrying a luggage, they will run to you to take it from me. In the restaurant when I raised my hand, more than one staff will come immediately. They proactively offer excellent services and refuse to take tips. The room is very modern. There is a light arond each button. Moreover, there is a digital clock on the phone. The closet light is not automatic - I like this a lot as in China there were quite a few hotels the closet light couldn't be turned off as the closet door had problem. The bed is very comfortable. In the breakfast, there were a few local dishes of Zhengzhou which were of good quality. The hotel is an excellent choice of value for money.

  • Stayed: July 2014, travelled on business
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1  Thank Lau_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonzz, Public Relations Manager at Hilton Zhengzhou, responded to this reviewResponded 31 March 2015

Dear Lau_traveller,

Thanks for staying at Hilton Zhengzhou and sharing your experience which is very important to us.

We are very pleased to know your satisfaction about this stay. We hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and we hope to see you again soon.

Wish you all the best!

Best regards,

Stella Hu

Marketing & Communication Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

Stayed June 1st for one night in suite. Excellent could not fault the room. Even afternoon tea was brought to my room with cakes. Very nice touch.
Swimming pool is good all one depth. Life guard monitored swimmers
They have a nice room for playing pool / snooker.
Executive lounge is only offering coffee etc but nice room.
Lobby lounge has happy hour - menu of available drinks -snacks come a tray - not pick your buffet style.
Had evening meal but by 8pm certain foods not available.
All staff were very polite.
Would stay again

  • Stayed: June 2014, travelled with friends
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2  Thank BritinChina1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonzz, Public Relations Manager at Hilton Zhengzhou, responded to this reviewResponded 31 March 2015

Dear BritinChina1963,

Thanks for staying at Hilton Zhengzhou and sharing your feedback with us.

We hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and hope to see you again soon.

Wish you all the best!

Stella Hu

Marketing & Communication Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

I had been waiting literally years for this hotel to open and I finally got to stay in it and it exceeded my expectations. I had the joy of being welcomed as a Diamond HHonors member and being escorted to check-in at the new Executive Lounge at the top of the hotel. The Executive Floors Supervisor, Elsa, checked me in and notified us that we would be enjoying a suite upgrade. The suite was absolutely wonderful and Elsa made it a point to get to know each of our preferences and direct her staff to help us in any way possible. She even took the time at the end of the stay to develop a personal profile on us with photo to keep for our next stay! Our entire 5 day stay was a joy and the suite really helped us when we entertained family and friends. We loved our stay so much we reserved another room for my in-laws so they could enjoy the hotel as well. The breakfast in the restaurant was international top notch with some local dishes that my wife really enjoyed. Lobby, lounge, restaurant, and other staff got to know us personally and greeted us every time. Within a couple days the place felt like a new home we never wanted to leave. The stay even exceeded our experience at the JW Marriott in Shanghai and the world famous Park Hyatt Tokyo. The staff does need to continue to work to improve their English but as a new property in this part of China, the limitation is understood. Prices for services are high and on par with Western high end hotels, not at China levels. Room rates are very good and present a great value. Will definitely be back on our future visits. I just wish there were more hotels with service like it in the US and other parts of the world!

  • Stayed: May 2014, travelled as a couple
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Thank dmodemd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonzz, Public Relations Manager at Hilton Zhengzhou, responded to this reviewResponded 31 March 2015

Dear dmodemd,

Thanks for choosing Hilton Zhengzhou and sharing your staying experience with us.

We are very pleased to know your feedback about this stay. We hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and hope to see you again soon.

Wish you all the best!

Stella Hu

Marketing & Communication Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

I've stayed here twice due to its great location that is right in the city center.
It's a brand new hotel, very clean and westernized, and the service is so friendly and polished which can be rarely seen in Zhengzhou.
The room is quiet and the bed's hardness is just right, the room size is decent.
The food from the lobby cafe is good, there are various selections that include Western, Japanese and Chinese foods.
I will recommend this hotel to my family and friends.

  • Stayed: April 2014, travelled with family
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1  Thank sansan_lai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonhefei27, General Manager at Hilton Zhengzhou, responded to this reviewResponded 21 May 2014

Dear guest,
Greetings from Hilton Zhengzhou, your own getaway from the city-in the city!

Thank you very much for staying with us and for taking the time to publish your review on our hotel.

We are very pleased to see that you were satisfied with our facilities and services during your stay at the newly opened Hilton Zhengzhou.

I would like to thank you again for your comments as it is only through feedback like yours that we are able to continuosely monitor and improve the quality of our products and services.
I look forward to welcome you back to our hotel in the near future.

Maximilian Pleyer
General Manager
Hilton Zhengzhou

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014 via mobile

This hotel was opened about six months ago the service is great the room is nice but a bit small check in took way to long so later they sent goodies to my room like fruits and chocolates which I couldn't eat but it was appreciated. The concierge was terrific in all ways possible. The bed comfortable and the shower very good.
All in all a good hotel and will write off the hiccups and say it is because the hotel is new.

Stayed: April 2014, travelled on business
1  Thank Mashgiach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonhefei27, General Manager at Hilton Zhengzhou, responded to this reviewResponded 30 April 2014

Dear guest,
Greetings from Hilton Zhengzhou, your own getaway from the city-in the city!

Thank you very much for staying with us and for taking the time to publish your review on our hotel.

We are very pleased to see that you were satisfied with our facilities and services during your stay at the newly opened Hilton Zhengzhou. I also noted your comments in regards to the check in speed which I have passed to my Front Office Manager to organize further training to speed up the check in.

I am delighted to share your kind comment to my Concierge team which will surely encourage them.

I would like to thank you again for your comments as it is only through feedback like yours that we are able to continuosely monitor and improve the quality of our products and services.
I look forward to welcome you back to our hotel in the near future.

Maximilian Pleyer
General Manager
Hilton Zhengzhou

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Zhengzhou

Address: No.288 Jinshui Road, Zhengzhou 450008, China
Phone Number:
Region: China > Henan > Zhengzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 1,462 Hotels in Zhengzhou
Price Range: £57 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Zhengzhou 4.5*
Number of rooms: 448
Official Description (provided by the hotel):
Conveniently located in the city’s central business district, Hilton Zhengzhou is only 30 kilometers from Zhengzhou International Airport and seven kilometers from Zhengzhou high-speed railway station, which provides easy access to nearby cities such as Beijing and Xi’an. The hotel is within walking distance of Subway Station, where guests have convenient access to shopping malls, restaurants and tourist destinations around the city, making the hotel an ideal choice for both business and leisure guests. With 448 elegantly appointed guest rooms and suites, a variety of amenities including a separate living area, comfortable bed, Wi-Fi, a 42” HDTV and an iPod® docking station, a truly memorable stay awaits. Choose from a range of stylish, open-concept guest rooms, spanning 40-44m2, with stunning views of the surrounding cityscape. With Upgrade to a spacious 40 to 44m2 Executive room and enjoy a contemporary design with everything you need for work and relaxation. With access to the Executive Lounge, there are also complimentary refreshments throughout the day. Take in the incredible city skyline in expansive one or two-bedroom suites with floor space starting from 85m2. Cutting-edge amenities include an entertainment centre, Wi-Fi and an exquisite bathroom, so that work is comfortable and nights are restful. With access to the Executive Lounge, complimentary breakfast, afternoon tea and evening Happy Hour can be enjoyed every day. Guests at Hilton Zhengzhou can indulge in a wide assortment of delicious local cuisines without ever having to leave the hotel as three uniquely-themed restaurants and two bars serve both Chinese and international flavors. Guests can meet with friends over drinks and a light menu at the Lobby Lounge or enjoy an authentic taste of China, including the exquisite Cantonese, Sichuan and local Henan cuisines, at the Yu Garden Chinese Restaurant. Open for all-day dining, family-friendly Eight Elements is a cozy and casual spot offering an international breakfast buffet. The elegant Amici Restaurant offers the finest Italian pizzas and at Amici Bar, guests will be able to enjoy a selection of cocktails and fine spirits. A perfect destination to host corporate meetings and conferences, private social events and celebrations, the hotel boasts Zhengzhou’s largest pillar-free ballroom with more than 2,000 square meters of state-of-the-art meeting and banquet space and a conference service team who will ensure that every event detail is taken care of with the highest quality of service. A 24-hour business center allows for guests to stay connected and productive throughout their visit. Hilton Zhengzhou features a broad range of modern amenities, including generous work surfaces, an in-room iPod○R docking station and Wi-Fi access. In addition, with 1,200 of wellness centre, Hilton Zhengzhou offers an indoor swimming pool with Jacuzzi○R under the daylight glass roof, and a spa center allowing guests to indulge in a range of luxury treatments. Stay at Hilton Zhengzhou, we are sure you will be leaping with joy. ... more   less 
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