We arrived really late at the hotel, following a long train delay, to find that the booking we had made through Hotels.com for 3 nights wasn't there. The staff spoke a limited amount of English and us very little Chinese. They didn't appear to know what to do so in the end I called Hotels.com on my own mobile. I ended up passing my mobile to the receptionist who ran around looking panicked and eventually disappeared with it. I had to ask for it back and for the hotel to use their own phone to call the UK...they ended up putting us in a windowless cell, with faulty airconditioning. By this time it was almost midnight and we were exhausted and hungry. We told them we were not happy and that we wanted to move the next day. The room stank of cigarettes and the TV kept freezing up on the English language channels. Room service dinner was mediocre to say the least.
This did happen and we moved to a room with large windows which was fresh, modern and clean. They offered us fruit and weirdly two bags with crisps and cans of Coke in as compensation. They also offered us two free breakfasts from the buffet which is extensive and good (though not replenished after about 9.15 so if you go late, there is little left). On check out, they tried to charge us for the room we moved too and this led to 20 minutes of arguing. Eventually the manager was called and he knew all about out situation, shouted at the receptionist we'd been dealing with in Chinese and we paid only for what we owed rather than paying again for the accommodation. Unfortunately, this led us to miss our onwards train as we crawled through the endless tailbacks in the town.
The town itself doesn't really warrant a stay. We only went due to difficulties in getting trains and because it was a useful base for Shaolin and the Longman Caves (which we didn't get to due to the very late night and the need to shift rooms again). The hotel booked us onto a trip to Shaolin which was Chinese speaking only even though we had asked for an English guide, an experience but we learned very little about the place. The Chinese people on the trip with us were very kind and warm.
The hotel is very modern but I don't think that they are used to Western guests. They were hosting a conference whilst we were there and the delegates were all Chinese and Indian. They stated that they had a pool online and in their printed materials but they don't actually have one. There is a public one around the corner but we didn't go.
Location-wise, it isn't in the centre of the town and it is a big place to try and walk around. It is surrounded by the apparently best bars and restaurants in town though they were quiet (and we were there over a weekend).
In all, if the booking situation hadn't happened and we hadn't had a windowless cell for a night, I would give the place a better rating. Its fine as a business hotel (indeed the business centre as the cheapest I came across in China) but there isn't much reason to be in Zhengzhou really.
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- Also Known As:
- Zhengzhou Ramada