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Marco Polo Wuhan
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Reviews (817)
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Reviewed 25 March 2014

Our second stay in Spring season was as disappointing as the first in 2013. Unfortunately Management attitude seems to be even more focused on cost savings than customer comfort. Room temperature kept above 26 deg C even after many complaints and room change to a "cooler high floor" I was told that Engineering decide to switch off the air con whenever they choose. Best solution offered was to open our windows. It worked but meant inhaling Wuhan smog. A sad situation because Wuhan can do with another good 5 star hotel and the Marco Polo has potential. Good location, newer rooms, good executive lounge set up, fast elevators, etc. Food offerings are limited and Continental club management not up to standard but overall good possibilities if the customer service culture can be improved by management. Staff try very hard but let down by their leadership.

Room Tip: Worth a try if you like warm rooms. I would not recommend in Summer
  • Stayed: March 2014, travelled on business
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Thank ron c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley R, Director Of Rooms at Marco Polo Wuhan, responded to this reviewResponded 21 April 2014

Dear Ron,

Thank you for being with us the second time and sharing your staying experience at Marco Polo Wuhan !

Without a doubt our location is not only amidst a conducive surrounding overlooking the scenic Yangtze River, we are also very glad that our happy team members always do their best to take good care of our guests and make them feel at home.

I would like to apologizes for the unpleasant room temporature setting during your stay. I will personally speak to the Engineering department and work on a solutions in providing a cool and comfortable room temporature to all our guest, during the Spring seesons. We trust this teething issue will not mar your impression of Marco Polo Wuhan and definitely looking forward to welcoming you back here soon.

Once again, our sincere appreciation for your feedback and wishing you a Happy Easter Holiday.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2014

Back again for a week , received a card - welcome back , from the manager . Rooms were as usual clean and tidy , food was also as expected from a 5 star. Gym was quiet in the mornings , also a good standard. Keep it up.

Stayed: March 2014, travelled on business
Thank Gerard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley R, Director of Rooms at Marco Polo Wuhan, responded to this reviewResponded 21 March 2014

Dear Gerald,


Many thanks and our gratitudes to you for your continuous supports towards Marco Polo Wuhan. We are excited you had another great experience with us and are most happy to welcome you back here again soon. Just so you know, our Gym is operating on a 24 hours round the clock to cater to all guests arriving from different international time zone.


We will continue to uphold our service standards to delight you and all our other guests, as well as to provide a unique lifestyle for our guests in Marco Polo Wuhan.


Warmest regards


Shirley

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Reviewed 25 February 2014

I have stayed here several times over the years and it is always pleasant. Staff are enthusiastic and helpful. Great rooms and the best breakfast range! The only hotel that is happy to offer a takeaway coffee in the morning!

Very handy to some department store shopping nearby as well as some great fruit shops for those extra snacks.

  • Stayed: February 2014, travelled on business
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1  Thank Steve A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley R, Director of Rooms at Marco Polo Wuhan, responded to this reviewResponded 28 February 2014

Dear Steve,

It feels so great to hear that you have always enjoyed your stays and wonderful experiences at Marco Polo Wuhan.

We believe in providing a genuine and friendly service in any way possible and very pleased that our associates have the same philosophy in their heart. All our associates are equally excited with your compliments and also like to extend our sincere appreciation for your time spent in sharing your experience here.

Looking forward for your next visit soon and have a great weekend !

Warmest regards

Shirley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2014

My fiancée and I wanted to spend one night and walk along the river, and this was the perfect location for that. The bedroom and bathroom provided a great views! Nice to soak in the bathtub and watch the brightly coloured boats float by at night, and sometimes see lit lanterns floating up into the sky. Breakfast can be improved, however the dinner buffet was great. We were impressed as obviously a lot of care and detail went into the presentation of our late night (in-room service) burger!

Room Tip: Corner suites offer great views
  • Stayed: August 2013, travelled as a couple
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Thank nived23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley R, Director of Rooms at Marco Polo Wuhan, responded to this reviewResponded 20 February 2014

Hi Nived23,

Thank you for being with us again recently and sharing your wonderful experience at Marco Polo Wuhan !

Without a doubt our location is not only amidst a conducive surrounding overlooking the scenic Yangtze River, we are also very glad that our happy team members always do their best to take good care of our guests and make them feel at home.

Thanks again and looking forward to having you here again !

Warmest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2014

A hotel with very nice and well equipped rooms, very tasteful decorated, big bathroom, friendly and supportive staff
Breakfast OK, but nothing special (improvement possible)
Location straight at the river, nice view (especially the outside ones in the higher floors), a little far from the city center (due to the bridges it takes more than 30 min)

Room Tip: High floor, upstream or downstream (not in the middle segment)
  • Stayed: January 2014, travelled on business
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Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley R, Director of Rooms at Marco Polo Wuhan, responded to this reviewResponded 20 February 2014

Dear Thomas,

Thank you for staying with us.

Your wonderful observations throughout property are highly appreciated. We will certainly looked into enhancing our breakfast choices for a greater dining experience.

Not only Marco Polo Wuhan is located within easy access to commercial centres, government offices, she also sits along the trail of heritage buildings and has a magnificent view of overlooking the Yangtze River and the riverfront park which is aplenty with evening activities.
We are happy that you had a enjoyable stay and hope you welcome you back here again soon.

Warmest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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