It’s a very very comfortable hotel. Facilities are very nice, have stayed more than once, and for long term. rooms I have stayed are very spacious, nice and clean. All worked well at my rooms.
Fitting center is very well equipped, very good level. Swimming pool is really nice and well kept.. Sauna and Jacuzzi the same. Nothing to complain about.
Staff is very nice, always willing to talk to you.
Breakfast is well served, lots of offer, all possibilities.
- Some of the days, when hotel is more full, not easy to quickly get a breakfast table that is clean and ready. But staff makes all efforts to solve
- some of the western things on breakfast are not so nice. Cheese in particular. But I imagine that is tough to get this in good offer and shape in China
- check in and out takes ages, as all hotels I stayed.
But this last time was much worse. I checked in at 15:15, and no available room. I was very unpleased, and the lady noticed. She told me 40 minutes would be needed to have a room ready for me, and asked me to wait a minute, she would check with the manager if possible to have me waiting in a more comfortable place rather than the lobby. After all I´m staying for 20 consecutive days in this venue. She then came back telling that the manager didn’t allow!!!! Better if not offered.
Well I sat in the lobby bar and told her I was going to be there, at her eyes reach, and when ready, for HER to reach me. After more than 50 minutes, I came back to her, and the room eas not available yet. Took a couple more minutes.
So this was a bad experience.
Hotel location is good when comes to having a metro station very close. Other than that, would be great as a long walkway by the river. Issue is that the city is so polluted you don´t get the real benefit.
Not too many places for a western one to dine.
Room service, I´m a frequent user, is good, quite fast and nice people again.
I would expect some better check in/out for a long stayer, and not first timer.
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