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“the best choice in wuhan” 5 of 5 bubbles
Review of Shangri-La Hotel, Wuhan

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Shangri-La Hotel, Wuhan
Ranked #4 of 2,300 Hotels in Wuhan
Certificate of Excellence
Melbourne, Australia
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“the best choice in wuhan”
5 of 5 bubbles Reviewed 27 July 2009

very friendly staff with good english will help you with smiles.
totally safe. nothing has been stolen even i left my laptop on the desk in my room. i heard a lot about stealing at hotels in china but it's not going to happen here.

great restaurants such as "shang palace" and "ozeki" are also available.

strongly recommended.

  • Stayed September 2008, travelled on business
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SYJR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelHolman, General Manager at Shangri-La Hotel, Wuhan, responded to this review, 3 September 2009
Dear Saeyokosawa San,

Thank you for taking the time to add your feedback about our hotel to TripAdvisor.com.

We are pleased to know you are satisfied with our hotel and services.

I am pleased to inform you that we have re-opened our new all day dining restaurant, cafe Wu which now features exciting food flavours, open kitchens and outdoor seating.

Regards
Marcel Holman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,483 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Thai first
  • Any
English first
Washington, United Kingdom
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 8 April 2009

Have stayed at same hotel for last 5 years, and nothing appears to have changed. Furnishings and decor getting a little shabby and probably in need of updating - but given limited competition in terms of western style hotels, can see why they feel they don't need to.

Having said that Coffee Garden (main restaurant) closed for refurbishment during my stay (so perhaps they are starting to notice themselves). Letter in room indicated lunch available in lobby lounge, but ended up being the room service menu. Had I known, would have eaten in my room where I would have at least been able to turn off the air conditioning.

Some shopping arcades (including a Carrefour) within easy walking distance and pretty quiet in the evening.

  • Stayed March 2009, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Leeds_Rambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelHolman, General Manager at Shangri-La Hotel, Wuhan, responded to this review, 3 September 2009
Dear Sir,

Thank you for your comment about our hotel.

I wanted to take this opportunity to inform you that toward the 3rd quarter of 2009, we will have upgraded our lobby, the horizon lounge and horizon rooms.

In additon, we have re-opened the all day dining restaurant, Cafe Wu which now features exciting food flavours, open kitchens and outdoor seating.

Once thank you for your feedback and we are looking forward welcoming you soon again.

Regards
Marcel Holman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philippines
Level Contributor
81 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 30 January 2009

I stayed here 10 years ago, it's all the same. a little worn but very clean. They know what needs to be done for the business traveler.

  • Stayed January 2009, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank d16rr702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 29 December 2008

Had to stay here on business as we were visiting a factory outside Wuhan.

Overall the check-in experience and lobby was good, though it is a bit dated when compared to hotels I usually stay at while in asia.

Bedroom was decent and bathroom/living area had all the amenities you would anticipate a Shangri-La to have.

Breakfast buffet was just OK and there was unfortunately no minibar in my room.

Overall, this is probably one of the few hi-end hotels you will be able to find in Wuhan, so I would recommend it until Hyatt or better branches out here.


John
NYC

  • Liked — Amenities and friendly staff
  • Disliked — A Bit Dated
  • Stayed November 2008, travelled on business
    • 3 of 5 bubbles
      Value
Helpful?
Thank Prospect_Park_Johnny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 22 November 2007

A two night stay in the City gave me a reasonable chance to see the hotel. Very nice function rooms, an okay breakfast and some English speakers. A standard business hotel. Average in most Asian cities, but probably the only good Western standard one in Wuhan.

Recommend if in the area but nothing special about this.

Stayed November 2007
Helpful?
1 Thank Dunc_A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
1 of 5 bubbles Reviewed 8 May 2007

I won't comment on the hotel as a whole, which I am sure is very good, because we cancelled while we were checking in. The room was only 500rmb and they wanted to charge another rmb210 for an extra bed for my 5 year old! We debated this at some length before going to the Novotel 500m away where the extra bed was free. The Novotel staff were far better, immediately recognising the situation (its not like we were trying to smuggle in an extra adult) and offerring a free bed.

Stayed May 2007
Helpful?
2 Thank Graham2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 2 February 2007

My new wife and I stayed at this hotel as part of our honeymoon visit back to China, we were visiting family in the city, and used this hotel as a base. The staff were efficient and friendly as you would expect from a class hotel. The room though a little small was well presented and kept wonderfully clean. Good business hotel or upper class stay. Only problem was its location which was quite a way from most things.

Stayed May 2006
Helpful?
2 Thank Duckula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, Wuhan

Property: Shangri-La Hotel, Wuhan
Address: No.700 Jianshe Avenue, Jiang_an District, Wuhan 430015, China
Region: China > Hubei > Wuhan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Wuhan
#4 Luxury Hotel in Wuhan
#5 Business Hotel in Wuhan
#12 Best Value Hotel in Wuhan
Price Range (Based on Average Rates): £
Hotel Class:5 star — Shangri-La Hotel, Wuhan 5*
Number of rooms: 442
Official Description (provided by the hotel):
Conveniently located in the heart of the city’s financial district, recognized as one of the city’s most luxurious hotels. Hotel is only a short 2-minute walk from Xianggang Road Metro Station Exit A on Line 3, 25-minute drive from Wuhan Tianhe International Airport and a 15-minute drive from Hankou Railway Station. The 442 spacious guestrooms and suites provide grand city views of Wuhan. ... more   less 
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Also Known As:
Shangri La Hotel Wuhan
Shangri La Wuhan

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