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“Warning at "Business center"!”

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Ramada Plaza Optics Valley Hotel Wuhan Wuchang
Ranked #12 of 2,363 Hotels in Wuhan
Certificate of Excellence
Reviewed 13 July 2014

We love the hotel itself, but we did have a bad taste in our mouth left by the Business center. I went to print my airline itinerary. When we asked the attendant to help us as we didn't read Chinese. She came right over to help us and hit the appropriate print buttons. We we found that it was 13 pages long! Second page in I asked her to stop the printing so we could eliminate some of the unnecessary printing. Her reply "Um, I don't think it can do that. It's already printing." Then we asked how much per page. She said 3 yuan. We thought, this a waste of money, but it's not too awful. We got to the desk, she added it up, and it was 30 yuan (5$)per page! When we complained she discounted it a little because a few of the pages had no color. So we spent $40 so I could get my itinerary printed. Really ticked us off. All in all, we stayed there 13 nights, and will probably be back to stay, just stay as far away as possible from their business center. Left a bad taste in our mouth.

One other note, we didn't find out until the last couple of days, but if you stay in the Executive rooms, there is a lounge you can go to that at 5:00 every eve they have free drinks and snacks. The front desk doesn't tell you this at check in. Don't miss out!

Room Tip: Get a room that faces the square-you won't regret it as the night view is fantastic.
  • Stayed: July 2014, travelled on business
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Thank Kate4899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fiona y, Public Relations Manager at Ramada Plaza Optics Valley Hotel Wuhan Wuchang, responded to this reviewResponded 20 July 2014

Dear guest, we sincerely apologize for the unpleasant matters that you experienced at our hotel.The hotel management attached great importance to this issue.We're sent you E-mail to explain the mistake and refund the printing expences to your card.We promise that kind of matter won't happen again and hope that we can get appotunity to serve you again.

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Reviews (936)
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50 - 56 of 936 reviews

Reviewed 3 July 2014

  • Stayed: June 2014, travelled on business
    • Value
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Review collected in partnership with Ramada
Thank Scott Allen C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
fiona y, Public Relations Manager at Ramada Plaza Optics Valley Hotel Wuhan Wuchang, responded to this reviewResponded 9 July 2014

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Reviewed 29 April 2014

A good hotel for anybody needing to be in Wuchang. Customer service is very good and all the staff are friendly and willing to help. I had booked a standard non-smoking room, but was upgraded to a Suite, so I cannot comment on the standard rooms. My suite was very good, large with plenty of space. The revolving restaurant was worth a visit. There is a variety of food in the different restaurants and also options in the malls close to the hotel. The WiFi is okay, but not very fast.
The hotel is situated on a very busy roundabout so, even on higher floors, you can hear the traffic.
The hotel is also a long way from the airport, it took 80 minutes to travel from the hotel to the airport on a Sunday, leaving at 7 am. It is, however, close to Wuchang railway station.

  • Stayed: April 2014, travelled on business
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Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2014

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Ramada
Thank 健峰 陈
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
fiona y, PR.E at Ramada Plaza Optics Valley Hotel Wuhan Wuchang, responded to this reviewResponded 13 March 2014

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Reviewed 4 March 2014

I spent a couple nights here, and was impressed with the breakfast buffet, dinner and staff service. There is a lot of vehicular traffic at the roundabout outside, however there is a metro station close by which is convenient to get to Hankou. I was a little bit disappointed that the swimming pool and sauna were closed for renovation during my stay. Maybe I will return someday again.

  • Stayed: April 2013, travelled on business
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Thank nived23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fiona y, PR.E at Ramada Plaza Optics Valley Hotel Wuhan Wuchang, responded to this reviewResponded 13 March 2014

Dear Guest, your commendation is highly appreciated. The swimming pool and QI SPA has been renovation completed in 2013.We hope you will return again very soon.

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Reviewed 1 February 2014

This hotel has, sorry, really gone downhill. OK, Wuhan is a lousy place and most likely you are only looking for a place to bed down for the night, and choices are limited in Wuchang. But this hotel is sorry, overpriced (check out the price for a Qingdao beer in the bar), noisy (just try to ignore the traffic circle noise), not so good exec lounge (Great Wall wine, are you kidding??) and not very Western friendly (just try to find a bed in the hotel that isn't typical Chinese hard-as-a-rock). If you don't mind these factors, and the fact of paying top rate, on the good side the breakfast is decent selection and if you are in the Optics Valley area it is close. As for me, I am OK to drive an extra 30 minutes to the Renaissance or an extra 40 to the Holiday Inn in Hanyang. Either is a better choice and value for my money (especially the Holiday with the Toucan bar!)

Room Tip: Try to get away from the traffic circle side. Also, they tend to shut the compressors off to save m...
  • Stayed: February 2014, travelled on business
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Thank Dan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fiona y, PR.E at Ramada Plaza Optics Valley Hotel Wuhan Wuchang, responded to this reviewResponded 13 March 2014

Dear guest,Your satisfaction and loyalty is a priority to the hotel.We appreciate the feedback you have provided.we are currently working to improve the service and atmosphere for our guests. By the way,you can enjoy our best rate by booking in advance,and weekend promtion also have suprise rate.Please allow us another opportunity to demonstrate our signature hospitality again soon.

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Reviewed 24 December 2013

In this Year I spent in Ramada Plaza optics Valley Wuhan 2 months, I always choose this hotel as I always find best professional support a nice elegant environment and a warm friendly behaviour from all people in the hotel.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Ramada
Thank Daniele B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fiona y, Public Relations Manager at Ramada Plaza Optics Valley Hotel Wuhan Wuchang, responded to this reviewResponded 7 January 2014

Dear guest, Thank you for your outstanding compliments of our environment and staff. We value our loyal guests and we hope to welcome you again very soon.

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Additional Information about Ramada Plaza Optics Valley Hotel Wuhan Wuchang

Address: No.726 Luoyu Road, Wuchang District, Wuhan 430074, China
Region: China > Hubei > Wuhan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#7 Business Hotel in Wuhan
#12 Luxury Hotel in Wuhan
#14 Best Value Hotel in Wuhan
Price Range: £78 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ramada Plaza Optics Valley Hotel Wuhan Wuchang 4*
Number of rooms: 288
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Also Known As:
Ramada Plaza Optics Valley Wuhan Hotel Wuhan
Ramada Wuhan
Wuhan Ramada

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