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17 - 22 of 505 reviews
Reviewed 11 November 2014

stayed for only 2 nights, but was more than enough to appreciate the location, cleanliness, comfort and helpfulness of the English speaking staff. very good breakfast too. just a bit noisy in the morning when even on the 16th floor you could hear men from the street playing with some strange fire-crackers or something every day from 06:30...

Stayed: November 2014, travelled on business
Thank Iossif S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2013

It is for the excellent staff that i give the 5 star rating. Excellent service from the staff that is very helpful and eager to please. Very helpful in giving me advice for visiting the local sights, and tried to recommend alternatives. Given that i dont have much time in the city, the advice from the concierge was really helpful for me to plan my sightseeing and shopping.

My room had a nice view of the "fountain lake" from a high floor (16th). Room size was generous and well appointed, though tired looking. Location is excellent for the airport and Hankou train station. A well stocked supermarket is right across the road, good for buying the local delicacy "duck neck".

Room Tip: As for high floor with lake view.
  • Stayed: July 2013, travelled on business
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Thank towkaylim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cancerring, GM Secretary at Jinjiang International Hotel, responded to this reviewResponded 11 July 2013

Dear Guest 尊敬的客人:

Thank you for your excellent comments as they relate to our associates service standards and guest interaction, room size, views and location I will share your comments with the team. We look forward to welcoming you back on your next visit.
感谢您对我酒店的服务、与客人间的互动交流、客房大小、风景及地点给予非常好的评价,我将与管理分享您的宝贵评语,真诚期待您的再次光临!

Regards from sunny Wuhan.
顺致问候。

Stephen Warren 施万仑
General Manager 总经理
Wuhan Jin Jiang International Hotel 武汉锦江国际大酒店.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2013

Well-located hotel, the subway is just a few minutes walk away. Starbucks, a good-sized supermarket and great restaurants are all within a few minutes walk away. The staff were all very polite (I spoke to them mainly in Mandarin). The concierge was extremely helpful. I was upgraded to a basic suite which I found to be quite small but was clean and comfortable and had all the amenities one would need for a business hotel. The best part was the breakfast that was included in my rate - really extensive and great selection and the service was awesome!

  • Stayed: March 2013, travelled on business
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Thank thislittlemmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cancerring, GM Secretary at Jinjiang International Hotel, responded to this reviewResponded 13 June 2013

Thank you for your very positive comments for our location, service, and breakfast. I will share your comments with my team and we all look forward to welcoming you back in the near future. 感谢您对于我酒店的地理位置、服务及早餐给予肯定的评价,我将与酒店管理团队分享此信息,我们真诚期待您再次入住我酒店。

Regards.
顺致问候。

Stephen Warren施万仑
General Manager 总经理
Wuhan Jin Jiang International Hotel 武汉锦江国际大酒店

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2012

Very nice room on a non-smoking floor. Excellent bedding, Very comfortable. Good location in Hankou district. Flavours Restaurant is attractively decorated with a good selection of western and Asian foods, especially at the breakfast buffet. The hotel was safe and paid particular attention to fire hazard with alarms, smoke masks, extinguishers, hoses readily available - which is something I like to see in hotels, especially if I'm in a higher floor. The wellness center was well furnished with equipment. But as another respondent noted the locker room is in poor condition. This is not an issue for guests, but sets a bad mark for the hotel. The sauna was not on in the morning when I wanted to use it, but in many places in China the suana is only on in the afternoon and evening. I would be happy to return here again.

Room Tip: Ask for a room overlooking the lake
  • Stayed: March 2012, travelled on business
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Thank BobFonow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2011

From the outside, this hotel looks nice and impressive. Even the inside it does not look shabby until you move into your room. First of all, my room can not cool down, guest service told me the central AC is broken, or they can open the window to let outside polluted air to cool the room.

The hotel gym is a complete shame. The locker room looks like a local bathhouse change room from the 60s. No towel at the pool, and the floor and shower stall is completely filthy, and the many staff just stand there chatting and do nothing to care for the facility or the guest.

Many other things in the room in the room is broken... (e.g digital scale out of battery)

The breakfast is also poor considering this is a 5 star hotel.

Overall, the only pro is the location. Otherwise, go stay in Shangri-la. Jinjing needs to wake up and learn from other management companies.

  • Stayed: October 2011, travelled on business
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Thank NoName777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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