I travel throughout China a lot for business and I cannot say enough good about this hotel. Starting with the service, best I have ever seen. I always return whenever I stay in Suzhou. I am treated so well by everyone. They are always at your service for whatever you could need. I have always received upgraded rooms with my status and although they aren't ultra modern, they are laid out good, clean and comfortable. I feel at home during my long stays.
The lounge is outstanding and the best I have experienced throughout Shanghai, Shenzhen, and Suzhou. Great variety of food and you are waited on for anything you could want.
They go out of their way to make your stay as good as possible and because of this, I have had to give some US hotels bad reviews because they need to learn from this hotel what great customer service is all about. This is long overdue but I also want to say how great Mei Leong was. She was the director of rooms and went out of her way to accommodate me with excellent service.
I even showed up like 2 months later and they had a pair of my socks waiting for me that I had forgot the last time I stayed.
This hotel deserves more than 5 stars for customer service and hospitality!!
- Official Description (provided by the hotel):
- Experience beautifully elegant stay at Suzhou Marriott Hotel. Featuring sophisticated guest rooms, unrivaled meeting space, business-friendly amenities and outstanding service, this Suzhou hotel's conveniences offer a perfect escape.Located near the new high-tech development zone, and adjacent to the Suzhou Government and Administrative Service Centre, Suzhou Marriott provides easy access to Suzhou International Expo Center and China-Singapore Suzhou Industrial Park. The most striking hotel Suzhou has to offer, guest rooms feature plush bedding, high-speed Internet and full-size desks with ergonomic chairs. Enjoy Asia Bistro and Alto Vino Italian restaurants, indulge in a glass of wine at Pulp Bar, or experience traditional Cantonese cuisine at Man Ho Chinese Restaurants. You can even keep up your workouts in our fitness center, pool or with our in-room exercise packages. A premier business hotel, Suzhou, China, meetings, conferences and tradeshows benefit from 17,000 square feet of flexible space. ... more less
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