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“New hotel in Suzhou Qu”
Review of Courtyard Suzhou

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Courtyard Suzhou
Ranked #9 of 1,422 Hotels in Suzhou
Certificate of Excellence
BS
Level Contributor
322 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
“New hotel in Suzhou Qu”
Reviewed 27 October 2012

This hotel is a nice Courtyard hotel which has also a club lounge. The hotel is nice equipped in the upper part of a business tower building.
Even having a bad check-in experience as the staff attentive and let us (Marriott Rewards Gold members) wait for minimum 15 min at the priority counter as they had to take care for a lot of guests at the regular counter.
But after the check-in procedure everything turned into good and we stayed in nice modern hotel rooms. The lounge was nice also for the breakfast in the morning. Check-out can be done also in the lounge without waiting long time at the counter.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mba4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
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English first
Plano, Texas
Level Contributor
193 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 24 October 2012

I booked this facility as we were traveling in many cities in China, and we decided to visit Suzhou to see all the gardens. When I looked it up on the Marriott website, I saw that the point redemption for a room was low, especially if you consider Suzhou is the 49th largest populated city in the world (Los Angeles is 65th in comparison). So I was a little nervous how nice it would be since it appeared to be such a good value. Well, we were pleasantly surprised as the staff was wonderful and the hotel room was excellent. I recently saw someone on business who didn't have as good of an experience, so I'm not sure how they could have had those issues, as we had just the opposite experience. The room service was great and housekeeping was very thorough and actually replaced the number of free bottled water we consumed each day. The reception spoke English well, and they were helpfull with all requests There are a lot of restaurants just a block or two away in front of the hotel, but the pizza we had at the hotel was actually quite good. I can't remember the name of the Peking duck restaurant but you walk out the front door to the left corner and go two block forward and the restaurant is on theleft, with an additional complex of great places including an "I Will" pastry shop that had lots of great bakery goods. Suzhou was a wonderful place to stay and visit all the gardens, museums, and water cities. It makes a lot more sense than dealing with the short day trips from Shanghai. Our room was very quiet, and we found it to be very roomy. I would definitely stay here again. I have found Marriott Courtyards to be very reliable. You pretty much know what to expect, unlike some of the hotels in their upper end hotels, and the same Courtyard in NYC would cost you 3 times this much and this place is more modern.

Room Tip: We booked a non-smoking room on a high floor which was quiet. We also found if you leave your empty...
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
73 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 12 October 2012

2017
The room had a strong chemical/offgassing (?) odor so that was the first major strike against it. It was spacious, but the cleaning people had not been particularly thorough. The bathroom floor and counter had small black seeds scattered around. Counters were sticky in the bathroom and in the bedroom area of the room. Additionally, the mat in the shower area was covered with mold.

The bathroom was separated from the sleeping area with a clear glass wall (with blinds to use to close off the space). This room did not have a bathtub, only a shower.

Room was quite dark even with all lights on. Room and bathroom had a modern design.

Sound proofing was also a problem. Hallway noise was easily heard in the room as well as voices from neighboring rooms.

Mini bar prices were considerably lower than the prices of their sister Marriott facility, the Suzhou Renaissance (approximately ½ mile away).

Room service was tried for breakfast. The wrong food was brought to the room and I was not able to communicate with the delivery person that the food was incorrect. Another one of those situations where I do not speak Mandarin and the delivery person did not speak English. Paperwork said one thing but the food did not match. French toast ordered, received pancakes instead. No big deal.

Due to a late night arrival, I was not able to explore the surrounding area. The desk clerk mentioned that there were some restaurants approximately 500 meters away if I entered the subway.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
148 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 14 August 2012

Staff treat you very well indeed. Buffet is one that covers all cultures for breakfast or dinner.
Very good internet service for business too. I will be back business or pleasure.
One note, I checked out and within 30 seconds my WiFi was cut off so I could not use my cell phone WiFi while still standing at the checkout desk!

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mikemurray2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schwaz, Austria
Level Contributor
108 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 6 August 2012

This hotel a case were the value brand offers a room and experience on par with the best of its premium sisters. The room was spacious and well equipped for business or a vacation stay. WiFi throughout the hotel, and membership in the Marriott Rewards program makes it free. Our room had a glass partition with a retractable screen that allowed plenty of light and a feeling of space in the large shower.

English language skills varied among the hotel team, however all smiled and made every effort to provide service and/or find an solution to a request.

The location is in the new city business center, close to a stop on the metro. Not as "romantic" as a stay in the historic old city area, but clean, neat and a short walk to the large city lake.

Hard to imagine a much better value on offer in Suzhou.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhileasFoggII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 July 2012

I was very impressed with the Courtyard in Suzhou. It's clear that this brand has a more premium position in Asia than in the US. The staff was friendly and helpful, and actually had a decent mix of westerners mixed in (maybe on college intern programs?). The location is very good, as there are many dining options nearby. I will definitely stay there again on my next visit to Suzhou.

Stayed July 2012, travelled on business
Helpful?
Thank jackstrawfromwichita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andorra la Vella, Andorra
Level Contributor
662 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 391 helpful votes
Reviewed 23 May 2012

I have no idea why this is branded a courtyard hotel as this hotel is slightly north of the full Marriott in terms of amenities, size of rooms etc.

The Rooms are big modern and well equipped. The hotel is in a really nice expanding city which has a safe and prosperous vibe.

Service is good though not everyone speaks English quite as well as they should but this is very very ninor niggle. Also for now it is ridiculously cheap at around 60 us per night.

Breakfast ok, lots of places to eat around and a great bar the blue marlin availible 5 mins walk away

I really cannot fault the place.

Room Tip: All the rooms seem nice
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barcaranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Suzhou

Property: Courtyard Suzhou
Address: No.188 Xinghai Street, Suzhou 215021, China
Region: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 1,422 Hotels in Suzhou
Price Range (Based on Average Rates): £
Hotel Class:4 star — Courtyard Suzhou 4*
Number of rooms: 281
Official Description (provided by the hotel):
Inter-connected with Xinghai Square Subway Station (line 1), Courtyard by Marriott Suzhou is located in Suzhou Industrial Park a short distance from Eslite Bookstore, Shin Kong Place, Times Square Shopping Centre and Suzhou International Expo Center. The hotel offers an indoor pool and a restaurant. ... more   less 
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