We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great architecture and beautiful gardens”
Review of Pan Pacific Suzhou

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Pan Pacific Suzhou
Ranked #6 of 1,427 Hotels in Suzhou
Certificate of Excellence
Atlanta, GA
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great architecture and beautiful gardens”
Reviewed 2 November 2013 via mobile

I stayed here for one night in October. I was offered an upgrade to a two-room suite, which was very nice and much appreciated.

The hotel is showing its age, but the buildings are beautiful and the connected Gardens are a wonderful place to spend some quite time reading a book or walking around.

Stayed October 2013, travelled on business
Helpful?
Thank willbw02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ye Y, Manager at Pan Pacific Suzhou, responded to this review, 4 November 2013
We are great to hear you enjoyed your stay in our hotel. Thank you very much for your warm comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

981 reviews from our community

Traveller rating
    441
    420
    94
    23
    3
See reviews for
112
138
36
108
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Santa Barbara, California
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 26 October 2013

We stayed here for 1 night during a 12 day tour of China. From the outside, this hotel looks amazing! Lobby etc. is great. Get to the room (sign says non-smoking floor) and you can definitely tell the room has had smokers sleeping in the bed....there was even an ashtray and matches. The smell was so strong even after 10 minutes I could not forget the stink. So the front desk person reluctantly agreed to show me another room (took 10-15 min b/c it was the opposite side of very long, windy hotel), and it smelled even worse! So I ended up staying in my same room, with my 2 young children. The other 2 rooms my family was staying in did not smell like mine.

Aside from this smell and the management not really trying to find me a room that didn't smell (this place is huge, there must have been another room to have but it was 9:30pm and my kids were exhausted), the overall upkeep of the room and bathroom was pretty good. The breakfast buffet was good, not as great as the other hotels we stayed at on our trip, and it was VERY crowded (more than the other hotels) with huge tours of people. They did not have coffee, only a line for espresso, so when you are wanting coffee, get in line and wait. Wish we would have traveled back to Shanghai that night rather than stay here. Would not stay here again.

  • Stayed October 2013, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ye Y, Manager at Pan Pacific Suzhou, responded to this review, 29 October 2013
Dear Anne,

Thank you for taking the time to write to us about your recent experience. We apologise for the discomfort and inconvenience you have experienced. Guest comfort is a priority and we are working to resolve the issue to ensure all our guests enjoy a comfortable stay. We look forward to ensuring that your next stay with us will be an enjoyable one.

Yours Sincerely,
Pan Pacific Hotels and Resorts Social Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
2 reviews
Reviewed 22 October 2013

A nice hotel, service and breakfast was ok, location is very good near the city river. but room was old. HSKP staff is so friedly. after dinner, you can walk arond the city river and also have so many bar near this hotel.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scott k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ye Y, Manager at Pan Pacific Suzhou, responded to this review, 22 October 2013
Great to hear you enjoyed our hotel. Hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire
Level Contributor
109 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 4 October 2013

Stayed here for 2 nights as part of our trip round China. A very large hotel, which takes a bit of finding your way around, but architecturally interesting. Our room was spotless and comfortable, the grounds lovely and a pleasant pool area. The hotel has free access to Pan-men gardens which, recently restored, have all the appearances of a classical Chinese garden. Their Chinese restaurant, Hai Tien Lo, also served fabulous food. no hesitation in recommending this highly.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Woody4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
China
Level Contributor
49 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 2 October 2013

Knowing this was formerly a Sheraton, I wasn't sure what to expect, but was pleasantly surprised by the service and value. I had just the basic status with Pan Pacific, but they gave me a small room upgrade. When I asked for a rollaway bed, I was told they have none. So I asked housekeeping and they brought one. Maybe it was just miscommunication.

After negotiating, they gave us discounted breakfast which I was really happy with, especially the ice cream! The grounds of the hotel are amazing and feel like old Suzhou. The swimming pool (indoor and out) were great, but the jacuzzis were broken and looked like they had been for a long time. There appeared to be no plans to repair them or notify customers. We had to ask about them.

The bathroom shower drained very slowly and if you shower more than 5 minutes would spill into the main bathroom area. This should be a simple fix, but it seems like attention to these little details is missing.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank js96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing, China
2 reviews
Reviewed 24 September 2013

Beautiful Hotel with a big beautiful garden. Very good atmosphere and nice and helpful personal. We even used the restaurants a lot which we normally never do. For the price we paid it was a steal. The architecture of the hotel is more like a fortress which works very well, but make sure to bring the map to find your way around.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RasmuzM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntington Beach, California
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 September 2013

Beautiful fortress turned hotel. I stayed on the newer side, and loved the room. Spacious and cleaned to perfection each day. Everything worked. Laundry service did a nice job. Food is good, and the gyms, although relatively small, was very well done. The gyms had good equipment and ventilation (not a given in China), and free water and Gatorade. I will definitely come back to this beautiful, comfortable and scenic hotel.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank corpdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Suzhou hotels
1.5 mi away
Hotel Soul Suzhou
Hotel Soul Suzhou
#9 of 1,427 in Suzhou
4.0 of 5 bubbles 372 reviews
3.2 mi away
Renaissance Suzhou Hotel
Renaissance Suzhou Hotel
#1 of 1,427 in Suzhou
4.5 of 5 bubbles 684 reviews
3.5 mi away
Shangri-La Hotel Suzhou
Shangri-La Hotel Suzhou
#3 of 1,427 in Suzhou
4.5 of 5 bubbles 770 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Garden Hotel (Daichengqiao Road)
4.4 mi away
Crowne Plaza Hotel Suzhou
Crowne Plaza Hotel Suzhou
#4 of 1,427 in Suzhou
4.5 of 5 bubbles 886 reviews
2.2 mi away
Suzhou Marriott Hotel
Suzhou Marriott Hotel
#2 of 1,427 in Suzhou
4.5 of 5 bubbles 433 reviews
Show Prices
Show Prices
Show Prices

Been to Pan Pacific Suzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pan Pacific Suzhou

Property: Pan Pacific Suzhou
Address: No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
Phone Number:
Region: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Suzhou
#6 Luxury Hotel in Suzhou
#6 Romantic Hotel in Suzhou
#8 Business Hotel in Suzhou
#15 Best Value Hotel in Suzhou
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Number of rooms: 480
Official Description (provided by the hotel):
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Hotels.com, Agoda, Priceline, Expedia, Ebookers, Booking.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, Hotel.de and HotelQuickly so you can book your Pan Pacific Suzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing