Stayed here for 3 nights and let me go over some pros and cons
Pros - new hotel, it still smells new. rooms are a good size as the hotel did not seem very full service was great. Views are to die for! Great value, the really isn't a Four Points, more like a 4-star hotel. The marketing needs some work. Service was efficient
Cons - not located in the city center but on the other side of the lake, not a huge issue when there is no traffic, staff needs just a little bit more training. A few minor house keeping items such as a little bit of dust in certain areas and the rooms not 100% made up. But all very minor and did not ruin the stay. For a business hotel, the internet is a little bit slow. I had a hard time checking email and connecting consistently to VPN. A speed boost is needed. AC unit kind of noisy. When I was checking out, front desk was a bit short staffed and had to wait 15mins.
If you are a fan of the heavenly bed, you will have some issues here. They use a FIRM FIRM mattress. I tried to upgrade but all the rooms/suites have the same bed. I would really recommend changing this. I'm not one to shy away from a firm mattress but this was rock hard!
If they had the green tea soap and a club lounge, this would be a Westin.
- Official Description (provided by the hotel):
- Four Points by Sheraton Suzhou located next to the Moon Bay, Dushu Lake in Suzhou Industrial Park, the hotel is within 15 minutes drive to downtown and is surrounded by a lot of shopping, entertainment, and dining options. It takes only 20 minutes to the train station and from there it takes another 20 minutes to arrive in Shanghai by high-speed train. ... more less
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