The Renaissance staff from every department do a fantastic job of making long term guests "feel at home", a common theme for anyone that has spent at least a few nights in this luxury hotel. The staff have this unique ability to mix a warm and genuine greeting with their professional service. My family recently visited for more than a week and were sad to separate from the close relationship established in that short time.
For my long-term stays, Suzhou Renaissance serves as my "host" to this beautiful city, never feeling like I'm on the road out, living out just another hotel room. The Front Desk & Navigator staff are familiar with the best local spots and go out of their way to help. If you're fortunate enough to have Club Lounge access, it is like royalty pampering.
A phone call for help will connect you to "Delighted To Serve" and they are all just that. They make a point to call you by name, the response time is incredibly short, always effective and they follow up to make sure you are satisfied or to offer additional assistance if needed.
I wish they could cross-train in my country to perpetuate the exceptional service that seldom exists.
Brasserie food is very good, offering a mixture of local cuisine and "western" dishes to please the diverse range of occupants.
I've been coming for nearly 2 years and have no need to make alternative plans.
- Official Description (provided by the hotel):
- An ancient city on the Yangtze River known for its gardens, stunning architecture and 2500 years of culture, Suzhou is a business or leisure traveler's dream. Renaissance Suzhou Hotel offers first-class service and incomparable facilities. Located in the business district, our hotel in Suzhou CBD offers easy access to transportation, attractions, shopping, Suzhou International Expo & China-Singapore Suzhou Industrial Park. Our spacious guest rooms and suites feature a large work desk, in-room safe, high-speed Internet and marble bath with separate shower. Overlooking beautifully lush Central Park, our luxury Suzhou hotel with stylish, contemporary design makes dining enjoyable with a restaurant serving a variety of international and Asian cuisine. Unwind or refresh after a busy day by visiting our lobby lounge or 24-hour fitness centre. Whether planning a cocktail reception, conference or wedding, you will find the perfect match with our culinary and event management team. ... more less
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- Also Known As:
- Renaissance Suzhou
- Suzhou Renaissance