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“Great Location but Hotel Lack Maintenance”

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Holiday Inn Jasmine Suzhou Hotel
Ranked #23 of 1,444 Hotels in Suzhou
Singapore
Level 6 Contributor
88 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great Location but Hotel Lack Maintenance”
Reviewed 12 July 2012

Hotel is well located, beside Shantang Jie. There are also numerous eateries and supermarkets near the hotel.

However, the hotel lacks maintenance. The room was too stuffy during cold days, as the air conditioning was turned off! There are only three lifts, and in the morning, it will be jammed up, and it is tough waiting for the lifts.

There is a good Chinese restaurant in the hotel. However it closes really early, at 8+.

Some rooms still use CRT TV. Pretty unbelieveable. ESPN channel has volume problem. Sigh.

Room Tip: Some rooms are bigger than the other, at the same price. The bigger room has CRT TV, while the small...
See more room tips
  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wfeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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481 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Hefei, China
Level 1 Contributor
4 reviews
Reviewed 6 July 2012

Decent hotel. Our only qualm was that the hotel's shuttle was outrageously expensive and wouldn't take us for a decent price to Jinji Lake for the Half Marathon which is the very reason we had to pay more in taxes that weekend for staying there. Location wasn't too good. Taxis are expensive here. Wished they would have breakfast included.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level 5 Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 10 June 2012

We stayed here for 1 night as part of a tour. There were a few pros about this hotel but more cons.

Pros:
-location is excellent. It is about a 10 minute walk to the Night Market.
-there is a bank across the street
-the room we stayed in was rather big with a separate sitting area
-there was a separate shower from the tub and toilet

Cons:
-the hotel is showing its age; It needs a renovation BAD.
-the lobby is quite small
-although fairly large, the TV is old (not a flat screen)
-we could hear street noise from our 23rd floor room
-the breakfast buffet is nothing to write home about; very basic and did not appear to be fresh.
-we ate dinner in the restaurant because we came back to the hotel late after visiting the Night Market. The service was very poor (even with being the only group in the place) and the food was just ok. They were out of Cobb Salad so my wife had to order a burger (after 12 days of Chinese food, a burger sounded good). It was "average". We should have looked harder for a different dinner location.

TIP:
-Buy plug adaptors before you come to China. Most camera chargers and iPhones accept 240v power, so converters are not required. We bought 3 adapters for $5 plus shipping. Best move we made for our trip.

There were a few more cons, but we think you get the picture. We would not recommend this hotel unless, of course, you are on a tour that uses this establishment. In our overall review of our tour, we suggested that the company find another location for their tours until renovations are completed (if they ever start). There are a number of more modern hotels in the general vicinity if you are booking on your own.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1Kman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
viking2222
Level 4 Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 June 2012

Although the rooms are showing a little bit of age (ie the very large TV is of a rather old style) they are clean and well kept and the furnishings are good, it is very clearly in the upper echelons of the holiday inn brand with materials and layout at a nice and high level. This is a popular and busy hotel but checkin and checkout is well taken care of. The food is good and even the in-room service is excellent and cheap - which comes in handy if you have the midnight munchies / jetlagged. I have stayed there 10s of times as we have a factory nearby and never any real problems or issues, only straightforward good experiences. Location is excellent / central and i no way "industrial" although I have no idea how it is placed in terms of the tourist attractions as I am always there for work in the SND direction.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank viking2222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Florida
Level 5 Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 May 2012

I stayed here 1 night while on a tour and I have to rate it down low on the scale. The desk gave our tour leaders a bit of trouble checking in for starters. Upon checking into my room, the whole thing needs to be refinished: dirty/old carpet, dirty windows and mold in the shower. During breakfast, at the buffet, a cockroach ran across the counter. The only good thing about my stay was the clean and comfortable bed. I would not return here.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HS-Susan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 May 2012

We booked 2 rooms and were upgraded to their Executive Club room at both corners of the hotel. High floor and the rooms were big with good view of the city.

Although we stayed for the night, the location was excellent for nearby shopping and also sightseeing. Room rates were affordable and we had an enjoyable time there.

A must stay if you do ever visit Suzhou. Service was good overall.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, British Columbia, Canada
Level 6 Contributor
110 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 13 May 2012

I can highly recommend the Holiday Inn Jasmine in Suzhou. Great location, good value, friendly helpful staff and great views from the higher floors.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Jasmine Suzhou Hotel

Property: Holiday Inn Jasmine Suzhou Hotel
Address: No.345 Changxu Road, Jinchang District, Suzhou 215008, China
Phone Number:
Region: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Suzhou
#11 Best Value Hotel in Suzhou
#22 Luxury Hotel in Suzhou
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Jasmine Suzhou Hotel 4*
Number of rooms: 281
Official Description (provided by the hotel):
Holiday Inn Jasmine Suzhou is well-appointed as pre-five star standard, conveniently located in Shilu commercial, shopping & entertainment district. It is right next to the Suzhou traditional cultural street-- Shantang Street. Transportation is easy and convenient with Shanghai being only 1 hour away by bus, 3 kms to the Hi-Tech Industrial Development Zone, 6 kms to the Suzhou Singapore Industrial Park and 2 kms to the railway station. 287 well appointed and different style rooms, including 77 executive business rooms and executive suite, as well as executive lounge for executive guests.We offer wide range varieties of cuisine at any of our three outlets. Songhelou Suzhou Restaurant with a great reputation and over 200 years history serves mouth watering Suzhou dishes. Tulip Cafe, Moxiangyuan Tea bar, and Banquet Hall offer a wide selection of food and drinks whether you are looking for a casual snack or a full dinner. Ten meeting rooms equipped with the latest audio/visual facilities is suitable for various meeting groups, ranging from 10 persons in boardroom style to 250 persons in theatre style. We have a team of professional trained staff to meet your meeting, catering, theme parties and conference needs and will ensure the success of your event. Whether you are in Suzhou for business or pleasure, Holiday Inn Jasmine Suzhou is a relaxing oasis waiting to cater to your every need. ... more   less 
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Also Known As:
Holiday Inn Jasmine Hotel Suzhou
Holiday Inn Suzhou
Suzhou Holiday Inn

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