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“Bad service in front desk”

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Mercure Suzhou Park Hotel and Suites
Ranked #26 of 1,427 Hotels in Suzhou
Jakarta, Indonesia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Bad service in front desk”
Reviewed 25 March 2013

This is the worst international hotel that I ever stay.
No warm greetings when we come.
No any support from concierge.
Have misunderstanding between my booking confirmation in Accor website and in the reception desk.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank sulistyo_santoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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103 reviews from our community

Traveller rating
    32
    45
    21
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    1
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 March 2013

There are many new staffs in the hotel and it seems that they need more training. The hotel is not old, but the chairs are sagged and not comfortable. Don't sit in front of the Coffee house door, it was freezing cold.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank avhw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 15 March 2013

Overall hotel is quite nice, good staff, nice and clean room; location is in a middle of nowhere but well know since it is inside industrial park. So there are some pros, but also some bad surprises: breakfast not so good, service not the best, water pressure not so good, but most important be aware if you want to try the massage service: you follow massage instruction from hotel, calling extension number, but surprisingly is not inside the hotel, masseuse coming from outside...then when they arrive in your room you immediately see they are hookers! They ask you 1,300 RMB for sex and basically no massage... terrible experience for such kind of hotel! be aware

Room Tip: No massage if you want a massage
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank captbrix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bilbao, Spain
Level Contributor
101 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 13 July 2012 via mobile

This is a convinienantly located Hotel if you travel for business to the SIP, otherwise you'd better avoiding it as is far from Suzhou city center. The staff is very friendly and always willing to help, however mind the services. Laundry and Dry Cleaning will ruin your clothes. During weekends tends to get busy with overbuzzed residents that will spoilt your rest and confort. Food is fairly good in the continental restaurant and excellent in the Chinese Rest.

Stayed March 2012, travelled on business
Helpful?
Thank JuanFPerez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 26 April 2012

The hotel rooms are spacious and have most of the facilities expected in a business friendly hotel. The hotel is quite far apart from the city center, cost about RMB40 to the Guan Qian market. The hotel has a shuttle bus to the times square from 530 pm to 930 pm. Restaurant is ok, nothing great, but not bad. The bar was closed when we were there.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CEPUGAZH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
464 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 26 March 2012

If you need to be in the SIP, this is a good bet. It is close to the Shanghai-Nanjing highway, less than an hour to Sshanghai Hongqiao airport. There is a nice eco-part just across the road where you can walk for an hour or two, though it is a little too 'organised' for my taste. At weekends, it will be thronged with locals.

The hotel is still in generally good condition and rooms are reasonably priced. There is not so much to do on site - and downtown is a 15-20 minute drive. There is a free shuttle bus in the evenings to the SIP downtown area.

If they provided bicycles for hire, that would be nice - since there are lots of cycle tracks - but they don't alas. I've suggested that to the hotel on several occasions, but never got an answer.

There is an executive floor and lounge, but the lounge is never open. Perhaps not enough guests to make it worth opening.

The Chinese restaurant is good. The Western (Globe Cafe) is OK, but the menu is a bit limited. Breakfast foods are rather over boiled (veg) or hard/stale (breads) - due to being left out for too long. May be fresher earlier. Globe Cafe staff are extremely friendly and helpful - Sue Zhu manages her team well.

Room Tip: Book early at www.accor.com and there are steep discounts.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TempleofPeace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
464 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 2 December 2011

This is one of my favourite hotels in China - and I visit many. The people are always so welcoming, especially Front Desk and Globe Cafe. The location is excellent if you want the SIP area - it is not so good for the old town. There is a nice eco-park just across the road that hardly sees any visitors, so it is a quiet haven to explore. The traffic can be a little noisy in the mornings as the hotel is next to a major artery leading to the Shanghai-Nanjing highway. The prices are very reasonable - much cheaper than those closer to the commercial centre of the SIP, as well as the old town.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TempleofPeace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Suzhou Park Hotel and Suites

Property: Mercure Suzhou Park Hotel and Suites
Address: No.336 Fengli Street, Industrial Park Jiangsu, Suzhou 215024, China
Region: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
#17 Best Value Hotel in Suzhou
#24 Luxury Hotel in Suzhou
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Suzhou Park Hotel and Suites 4*
Number of rooms: 193
Official Description (provided by the hotel):
Located in the heart of Suzhou Industrial Park and close to the central business district, the Mercure Suzhou Park Hotel and Suites is the leading value accommodation hotel in China. Just 1 hour west of Shanghai, the 194 room hotel is ideal for both leisure and corporate travellers. The hotel features a Chinese restaurant, coffee shop and meeting rooms equipped with modern audiovisual technology. The magnificent Miao Temple and colourful Guanqian Street are just two of the exciting nearby attractions. ... more   less 
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Also Known As:
Mercure Suzhou Park Hotel

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