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“Perfect Stay in Suzhou”

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Somerset Emerald City Suzhou
Ranked #29 of 1,469 Hotels in Suzhou
Certificate of Excellence
Reviewed 13 April 2014

Very nice and friendly staff. The staff at the front desk all speak very good English and are very helpful. The rooms are very clean, comfortable and quite big, there is everything you need to feel like home. Also the breakfast is very good with a big selection of Western and Asian food. Although the Hotel is not directly in the Center it is easy to get there, and there are enough Shops and Restaurants around. I have stayed in many Hotels around China, this one is my favourite.

  • Stayed: March 2014, travelled on business
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Thank R B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this reviewResponded 15 May 2014

Dear RB,

Many thanks for staying with us. Your kind compliment to our property and staff has been shared with my team. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.

We also would like to share with you that our lounge bar is now open from 7:30 pm to 11:30 pm every night, a new starbucks is just next door to Somerset. We hope the new servcie and facility will make your next stay more convenient.

Once again, thank you for your valued patronage. From all of us at Somerset Emerald City Suzhou, we look forward to welcoming you again.

Warmest Regards,
Tracy

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35 - 41 of 97 reviews

Reviewed 30 January 2014

This service and accommodations are excellent. The Somerset by American standards is a cross between an apartment, efficiency, and a hotel. All the conveniences of home (laundry, stove, cookware, dishes, toiletries, refrigerator, freezer, etc.) with the additional benefit of having a world class hotel staff. BTW contrary to another review below the laundry is a combination washer/dryer, but if that's not sufficient they offer pick-up and delivery laundry service. In addition the mall is literally next door, has dining options, ATM, and a grocery store on the lower level. the Somerset's amenities and location just can't be beat.

Room Tip: There is so new construction going on next to the hotel, so ask for room not on the construction sid...
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  • Stayed: January 2014, travelled on business
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Thank mts1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy N, Manager at Somerset Emerald City Suzhou, responded to this reviewResponded 8 February 2014

Dear mts1967, Happy Lunar New Year! It was a great pleasure having you stay at Somerset Emerald City. We are delighted to know that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and facilities. Your kind words have been shared with operation team here. Receiving such positive feedback from you motivates us to further improve our commitment to delivering good service.
Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
Yours Sincerely,
Tracy Ning

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Reviewed 4 December 2013

I have worked and had holidays in China for the last 14 years and stayed in many hotels. I can not say enough about this place, each of my stays in Somerset Emerald City Suzhou has been a total pleasure as the staff are excellent, English speaking, friendly, polite, eagar to please and most professional. The rooms are very clean and of a good size, well decorated, bright, well equipped, and WiFi. Breakfast was good too. If you require eating options a modern Emerald City Shopping Mall is next door. A ten minute walk to the Metro will allow you easy access to downtown Suzhou and the very beautiful Jinji Lake
This is my most favourite business hotel that I have stayed in China, by far.
JD

  • Stayed: September 2013, travelled on business
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Thank John David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy N, Manager at Somerset Emerald City Suzhou, responded to this reviewResponded 5 December 2013

Dear John,

Greetings from Somerset Emerald City Suzhou. As the Residence Manager of this property, I would like to personally thank you for choosing us for your last trip in Suzhou.

We were delighted to learn that you enjoyed your stay with us. At the same time, we also appreciate your kind feedback regarding our service, location and products. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. I have shared them with my whole team.

Once again, thank you for your valued patronage. Please rest assured that we will continue in our improvement efforts to provide excellent service to you in the future.

From all of us at Somerset Emerald City Suzhou, we look forward to welcoming you again at any one of our serviced residences of ASCOTT.

Wish you and your family a Merry Christmas!

Warmest Regards,
Tracy Ning

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Reviewed 24 October 2013 via mobile

Front desk staff speak English well. Others don't.

Apartment style rooms with kitchenette and clothes washer (no dryer). Hot water took awhile from the bathroom tap. Better in the shower. Shower head is inexplicably low. Is everyone 5' tall in this world?

Good tv selections, CNN, hbo, etc.
I was in 915. No view but one side of hotel faces a massive construction project so noise may be an issue.

You need your room key to operate elevator buttons so make sure you have it when coming or going. Room key needs to be inserted into slot just inside room door to turn on electricity.

Bed is very very firm.

Breakfast is currently on the 5th floor, follow signs. This is temporary until december, then on the main floor after then. To make toast, you need to set timer on toaster.
Good western breakfast, Not sure about the "hair meat" though.

Check out took about 15 min. Not sure if this is standard but you should consider this.

Lots of restaurants on the complex.

Stayed: October 2013, travelled on business
Thank brownbeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy N, Manager at Somerset Emerald City Suzhou, responded to this reviewResponded 2 December 2013

Dear Brownbeer, greetings from Somerset Emerald City Suzhou. We were delighted to learn that you enjoyed your stay with us. We also appreciate your feedback regarding shower head and check out process. I can assure you that we value your feedback and it has been utilized to improve our services. With regard to the softer bed, for you and your friend's next stay, please inform our front desk, we will be very happy to provide the soft bed pad to you accordingly. Once again, thank you for your valued patronage. From all of us at Somerset Emerald City Suzhou, we look forward to welcoming you again at any one of our serviced residences of ASCOTT.

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Reviewed 27 September 2013

I really enjoyed my stay at the Somerset. Although the hotel is not located in downtown Suzhou, it is attached to the Emerald City Mall giving access to shopping and dining options. The nearest metro stop Tayuan Lu is about a 10 minutes walk from the hotel and there you can get access to the city. The room size is impressive-Somerset style with a separate living area and bed room. Each unit has its own wifi router. The breakfast choice is better than average offering some Chinese, Western and Japanese choices. Overall, a great stay indeed and strongly recommended!

  • Stayed: September 2013, travelled with friends
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Thank Karn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy N, Manager at Somerset Emerald City Suzhou, responded to this reviewResponded 2 December 2013

Dear Karn, thank you for your compliments and your kind feedback has been shared with the team of Somerset Emerald City Suzhou. Your compliments inspire us to continually provide the level of service that guests have come to expect.
Once again, thank you for your valuable feedback and for making us one of your preferred accommodation choices. We look forward to welcoming you again.

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Reviewed 11 September 2013

We enjoy our time at this property. Customer service was excellent, and all of the front desk agents went the extra mile to help us on any needs. Breakfast was decent and fresh. Location is a plus here, the hotel is attached to a shopping mall. There is a KFC and Pizza Hut at walking distance in case you are home sick (USA). My only complaints is the internet, is too slow. And the bed is hard as a rock. Other than that, everything was nice, good price for an excellent location.

Room Tip: Ask for a room near to the mall, mine was near the construction site. Noise 24/7
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  • Stayed: September 2013, travelled with family
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Thank CoquiMundi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy N, Manager at Somerset Emerald City Suzhou, responded to this reviewResponded 2 December 2013

Dear BoriTraveler,
Geetings from Somerset Emerald City Suzhou. As the Residence Manager of this property, I would like to personally thank you for having taken the time to give us the feedback.
With regard to the bed, please be assured that we had make the improvement for that. Once we get the requirement from you, we will prepare the soft bed for your stay in advance. Many thanks for your understanding.
Once again, thank you for your valued patronage. From all of us at Somerset Emerald City Suzhou, we look forward to welcoming you again at any one of ASCOTT serviced residences.

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Reviewed 4 September 2013

the hotel is good, people dont speak as much english as they say they do. the rooms are really nice, the bed is horrible, hard as rock! its in a nice lcoation (probably a little hidden) awesome price,

  • Stayed: September 2013, travelled with family
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Thank Andrea P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Somerset Emerald City Suzhou

Address: No.436 Changjiang Road, Gaoxin District, Suzhou 215011, China
Region: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Suites
Hotel Style:
Ranked #29 of 1,469 Hotels in Suzhou
Price Range: £50 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Somerset Emerald City Suzhou 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
Somerset Emerald City is strategically located in the heart of the Suzhou New District (SND) – a state hi-tech industrial park with an extensive presence of Fortune 500 companies and multinational investments. It is situated on top of The Emerald City shopping mall, giving you instant access to a multitude of international fashion, dining and entertainment facilities. Nearby attractions include Hanshan Temple, Tiger Hill and the famous Suzhou Amusement Park, as well as UNESCO World Heritage classical Chinese gardens in the city. Designed to accommodate your every need, Somerset Emerald City offers a balanced lifestyle with a comfortable living space complemented by our extensive services and facilities. Our one and two-bedroom units are stylishly furnished with contemporary décor and modern fittings, including a fully-equipped kitchen, HiFi system and plasma television with cable and satellite channels. Doing business in Somerset Emerald City is easy and efficient. With wireless Internet (WiFi) access and additional business support services and facilities in the Business Centre, you will have complete business connectivity in the comfort of your own home. Our recreational residents’ programmes allow you to meet people and network within your community. Gymnasium facilities are also conveniently provided on-site for you to relax and recharge. It is an ideal way for utive singles and couples to experience the culture of Suzhou while living in the security and spacious comfort of a serviced residence. ... more   less 
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