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“Excellent Staff”

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Somerset Harbour Court Dalian
Ranked #18 of 1,214 Hotels in Dalian
Chennai (Madras), India
Level 5 Contributor
88 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Excellent Staff”
Reviewed 31 March 2011

Let me simply start with the phrase 'Excellent Staffs'. They always try to help and be there to make your stay ultra comfortable. Even the Room Service staffs are learning English and try to converse with you to understand our needs. Thats fantastic. The apartment is situated in Central Business area (Posh) of Dalian and very close Zhongshan Square.
The room is nice and clean and serviced everyday. The breakfast is good and the Chef is fantastic. He can preapre the delicious Omlette. Most of the reception staff can speak good english which is too good in this part of China. The apartment has small Gym, Sauna Room, Steam Room for the residents. They also have Childrens play area. Overall nice apartment for a business stay.

  • Stayed April 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HappyToTravel06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Tokyo
Level 3 Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 17 December 2010

A quiet, clean, well-ventilated and temperature-controlled room with a bed that supports a good night’s sleep is what every hotel should deliver to its customers. Anything beyond that is luxury. The Somerset Harbour Court delivers this, mostly. The rooms are clean, individually airconditioned, tasteful, large, clean. They are also usually very quiet but it must be said not 100% perfectly sound-isolated. So you can hear your neighbour to some degree if he makes a lot of noise. Which is rare here since this is a serviced apartment complex where mostly business people stay on long term assignments. I slept well every night I was there. The staff in this hotel go out of their way to help. On the service front I must say I have never had more personal attention, and Louie, the client relations guy deserves special praise for this. He even walked me to the Carrefour supermarket when I first arrived! Food here is mediocre and this is the biggest complaint I have, but you can cook yourself and there are restaurants of all sorts in the area. The gym is small but there is a large gym in teh same building as the Carrefour supermarket and the hotel staff can arrange for all kinds of membership types there. I find the rooms in this hotel very comfortable and look forward to my next stay. Even though I cannot say I look forward to Dalian. There is no reason to come to this city unless you have business here.

  • Stayed November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank QuietRooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Munich, Germany
Level 4 Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 January 2009

Over the Christmas holidays, we stayed at the Somerset for five days (our two sons, both in their early 20's, my husband, and myself). We chose this property because of its comfortable apartment-style accommodations that allowed us to spend time together without being on top of each other the entire time. It was perfect for our needs, and our stay was definitely high-lighted by the excellent staff. Our older son was interested in having some custom shirts made while in Dalian, and when we inquired about having this done, one of the staff volunteered to take us to a reputable tailor during her lunch hour. In addition to getting us there, she also translated for us and even negotiated an excellent price. I made use of the spa facilities, and we appreciated having wifi access in the public spaces. The location was perfect, and we were mesmerized by harbor views from our suite.

  • Liked — Excellent service; comfortable and spacious accommodation; good location
  • Disliked — When my husband asked for 2 addional packets of instant coffee late in our stay, he was informed we would be charged for them -- it seemed a bit cheap.
  • Stayed December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Keagriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherbrooke, Canada
Level 6 Contributor
826 reviews
191 hotel reviews
common_n_hotel_reviews_1bd8 464 helpful votes
Reviewed 1 October 2008

This is not a hotel but a serviced apartment . It offers similar services with daily maid service, small gym, business center and lounge. The staff is very helpful and your are walking distance to Zhongshan Square. Breakfast is somewhat limited but there is a Starbucks one block away. Note that the reception is on the 17th floor but it was easy to figure out as there was a bellboy downstairs. The room had a fridge and stove.

  • Stayed September 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank JPDeM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oakland, ca
Level 4 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 October 2006

directly across from the premium brand shangri-la hotel, the somerset harbour court offers both business and leisure traveler a tremendous bargain with western standard amenities. the apartments are well layed out, serviced daily, and most important for me, offer high speed internet service. if you are used to paying 5 star rates for a western style hotel room, try the somerset harbour court that provides the visitor with an equivalent executive sized suite with kitchen at a 3 star standard room price. the somerset is a first tier hospitality brand of singapore's premium 'ascott' brand. for many years i stayed at the shangri-la, the traders, and the china world hotel in beijing. i converted to a regular at the ascott in beijing and now include the somerset. the premium brand ascott and first tier somerset offers all of the important amenities of a regular hotel but at a lower price and with an equivalent suite-sized residence. these residences are bargains for any traveler. i strongly recommend this little known brand. t. eng- oakland, ca.

  • Liked — executive sized suite
  • Tips/Secrets — learn how to say 'somerset harbour court' in mandarin for the taxi driver or have address handy
  • Stayed June 2006, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank americanled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Somerset Harbour Court Dalian

Property: Somerset Harbour Court Dalian
Address: No.55 Renmin Road, Zhongshan District, Dalian 116001, China
Region: China > Liaoning > Dalian
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service
Hotel Style:
Ranked #18 of 1,214 Hotels in Dalian
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Somerset Harbour Court Dalian 4.5*
Number of rooms: 104
Official Description (provided by the hotel):
Somerset Harbour Court Dalian is strategically located within the Integrated Development of the Asia Pacific Finance Centre Building, which houses various financial institutions and international offices. An eclectic range of shops, eateries and restaurants are just a short walk away. As a key trading point, financial centre and coastal beach resort, Dalian is rich in marine resources and is an open-air museum of natural beauty. Designed to accommodate your every need, Somerset Harbour Court offers a range of warm and stylish homes which feature a comfortable living and dining area and a fully-equipped internet access. Our 24-hour security system ensures a safe living environment for you and your family. Residents’ programmes, including social gatherings, city explorations and sports activities are offered to help you network and meet people within your community. Relax and stay healthy with our gym, Jacuzzi and sauna. Experience our signature Heartware service, which is our commitment to tailor each residence to your individual needs. Conducting business from Somerset Harbour Court is effortless and convenient. With WiFi zones, an efficient Business Centre and courier services, you will always have complete business connectivity from the comfort of your home. ... more   less 
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