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“A new Sheraton already showing signs of wear”

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Sheraton Jinan Hotel
Ranked #5 of 1,155 Hotels in Jinan
Certificate of Excellence
Reviewed 16 December 2013

The Sheraton Hotel in Jinan is a really nice hotel, probably one of the best in Jinan. A fairly new hotel, with large luxurious rooms and bathrooms. It is about an hour from the high speed rail station and about 45 minutes from the airport. I stayed there 1 night and i was on the 19th floor. Thankfully this Sheraton had air conditioning compared to the Four Points i stayed in earlier, so keeping the room cool was not a problem.

The hotel is luxuriously appointed all around, but maintenance could be better as the bathrooms were showing sign of wear. My bathroom was especially not clean with debris in the shower and hard water stains all around. This is a minor nit, but shows where the hotel is heading. May be in a few years this place may not look as nice.

Other than that, everything was great about the hotel. The breakfast buffet was good with the usual spread i have come to expect at Sheraton's in China. I am vegetarian so my views might be skewed.

Overall, i would still recommend this property for stays in Jinan.

  • Stayed: December 2013, travelled on business
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Thank Gan1812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace G, Public Relations Manager at Sheraton Jinan Hotel, responded to this reviewResponded 17 December 2013

Thank you for the comments to Sheraton Jinan Hotel. We are glad to receive your suggestion about our hotel and all your issue you mentioned here will pass to the associates in related department for their service improvement, especially for the cleanness of the guest rooms. We hope we will eliminate all the problems for your next staying. Sincerely welcome back to Sheraton Jinan Hotel and have a nice time here.

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70 - 76 of 387 reviews

Reviewed 12 December 2013 via mobile

Wow! A great place. Excellent rooms, amenities and fantastic view of the stadium particularly at night. The restaurant options within the hotel are great and the breakfast is something note to be missed with a wide range of items including many fresh fruits.
Wouldn't hesitate to recommend and also go back there someday!

Stayed: December 2013, travelled with friends
Thank AhmedSunka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace G, Public Relations Manager at Sheraton Jinan Hotel, responded to this reviewResponded 17 December 2013

Thank your for the generous recommendation to Sheraton Jinan Hotel. We are glad you had a good time with us in our hotel. Sheraton Jinan Hotel located in the High-tech zone of Jinan, where it’s stand on the opposite side of Jinan Sports Centre. In the hotel, the Western, Japanese, and Chinese restaurants are offered for your choice to try various gourmet. We hope our sincere service will let you have a warm and memorable experience here. Welcome back to Sheraton Jinan Hotel.

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Reviewed 10 December 2013

Located across from a large stadium, this hotel was extremely nice with close proximity to many restaurants in the stadium. The hotel was clean, nice rooms, great lobby with a very nice bar and live music. It was very comfortable with nice size rooms. Breakfast was very good and the comforts of the Sheraton are all present. I only stayed for one night, but could have stayed more if I had the time. I'd go back.

  • Stayed: October 2013, travelled on business
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Thank 327Aries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace G, Public Relations Manager at Sheraton Jinan Hotel, responded to this reviewResponded 12 December 2013

Dear Aries,

Thanks for your commments to Sheraton Jinan Hotel. We are glad you spend memorable time with us. Our hotel located in Jinan High-Tech Zone, which is very near to Jinan Olympic centre. We prepare various gourmet food in our outlet including Feast, YUE Chinese restaurant and Miyabi Japanese restaurant. We hope that you could try our food during your next stay. Sincerely welcome back to SHeraton Jinan Hotel.

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Reviewed 22 November 2013

Hotel is an about one hour drive away from the airport.

Rooms are quite large. Bathroom has a walk in shower and a bathtub. Modern and nice

Beds are reasonable soft and comfortable.

Electric plugs are next to one side of the bed and next to the desk. They take also take EU standard plugs.

Internet is LAN based (maybe also WiFi, but not sure). Speed is nothing exiting. Sometimes even quite slow. But enough for email and web surfing. FaceTime, Skype and VPN worked.

Breakfast is quite big, some good cheese is also available.

Temperature in the room was a pit tricky to control, either too hot or too cold. Lobby was for sure too cold. Windows cannot be opened, hence fully dependable on the temperature setting. Also the hot water took a long time, before it was reasonable hot. Those are the only negative points, but they do not matter too much.
The rooms are nice, but in the meantime standard for a 5 star hotel.

Gladly will stay there again.

  • Stayed: November 2013, travelled on business
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Thank yogimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zhu m, Public Relations Manager at Sheraton Jinan Hotel, responded to this reviewResponded 2 December 2013

Thank your very much for your generous comments after your stay. We hope our hospitality make you a nice trip in Jinan. The Sheraton Sweet sleeper ensure your sound dream and modern design for rooms give you enough space and convience. additionally, We appericiate your feedback aboout the problem during your stay, which will help us to improve our service quality. Look forward to your next stay in Sheraton Jinan Hotel!

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Reviewed 17 November 2013

I have traveled to China 50+ times and this is now my favorite hotel. I tested many parts of this hotel with my 24 hour stay and they met every challenge with flying colors. My room was large, bed was excellent, and room was hot(not sure why all China hotels think people want to walk into a hot hotel room-Ugh!). Massage in Spa was excellent with large new massage rooms, shower, toilet (they clearly need to better advertise their Spa-it was empty). Good Ceasar salad room service. Breakfast buffet was great with many good western and healthy selections-omlette was cooked in 3 min. While at breakfast i mentioned i would be having several people coming to meet me at 9AM to discuss business. They graciously offered the executive lounge because it would quiet and served us water, tea, coffee throughout the 4 hour meeting-awsome! Very impressive culture of hospitality to their guests and you could detect a positive team spirit between employees to work at meeting my requests.

  • Stayed: November 2013, travelled on business
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Thank onthemove777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zhu m, Public Relations Manager at Sheraton Jinan Hotel, responded to this reviewResponded 20 November 2013

Thanks for your comments on Sheraton Jinan Hotel. We are glad you had a good time with us and like our hotel. We will continue the culture of hospitality to our guests and create comfortable experience for all of them. Welcome back to Sheraton Jina Hotel and life is better when shared.

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Reviewed 17 November 2013

This is my second stay at this hotel, sad to see a brand new hotel deteriorating.

---
The good

Rooms are big, great layout, and modern design,
Bathroom is big, separate shower and bathtub, and toilet in separate cubicle.
---
And now to the problems:

Room was not too clean; I found human hair here and there.

Temperature was hot, since air condition was set for winter, although it was not cold.
Housekeeping service was not great; I am still waiting for the ‘sewing kit’ although I called them twice for it.
Less choice of tea and coffee, no instant coffee just grind coffee with a straining glass (not a coffee machine).

Shower door does not close, causing water spill in the room.
Internet requires re-login even a few times a day, simply every time you switch on a computer.
Handle in bathtub get loose from the wall if you try to support your weight on it, (which is also dangerous).

For some reason their internet blocks VOIP (Voice over the internet). They tried to overcome it, but their IT manager was hardly an amateur.

  • Stayed: November 2013, travelled on business
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2  Thank nomad6022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zhu m, Public Relations Manager at Sheraton Jinan Hotel, responded to this reviewResponded 20 November 2013

Thanks for your comments. All the probelms you mentioned will drive our highly attention to recheck our property facilities and service. We will make the improvement regarding your suggestion as soon as possble. Welcome back to Sheraton Jinan Hotel and sincerely appreciation for your kindly suggestion.

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Reviewed 10 November 2013

Let me begin by saying that I love this hotel, it is one of my favorites out of all of our travels. The room are in tip-top shape, the staff is over the top friendly, and the breakfast is wonderful. As always, our expectations were once again met on this stay. My only complaint is that the A/C was not working in our room.....it was not fixed during our stay, even after I reported it to the hotel staff. I believe that the lack of attention to the matter by the staff can be attributed to my inability to convey the problem properly. My husband and I agree that the beds in this hotel sleep better than the beds in any other hotel!!!!!!!

Regardless, this hotel remains one of my favorites; in fact I will be booking another stay at this hotel for our next trip in a few weeks.

Room Tip: Rooms on a high floor have a better view
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  • Stayed: November 2013, travelled on business
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Thank Amanda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zhu m, Public Relations Manager at Sheraton Jinan Hotel, responded to this reviewResponded 11 November 2013

Appreciate your comments to Sheraton Jinan Hotel. I feel sorry about the air condition you mentioned above. And I have inform my associates to follow up this issue. And thanks very much for your feedback.
The Sheraton sweet sleeper bed is one of our signature service. The special design ensure your sound dream. We are very glad it make you a great accomodation.
Sincerely welcome back Sheraton Jinan Hotel and stay with us!

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Additional Information about Sheraton Jinan Hotel

Address: No.8 Long'ao North Road, Jinan 250098, China
Region: China > Shandong > Jinan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Jinan
#5 Luxury Hotel in Jinan
#7 Best Value Hotel in Jinan
Price Range: £78 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Jinan Hotel 4.5*
Number of rooms: 410
Official Description (provided by the hotel):
Sheraton Jinan Hotel is strategically located at the East New Town, the center of Jinan’s new central business district, just minutes away to the new Olympic Sports Centre, Long Ao political area, Han Yu East Financial Center and Jinan High-tech Zone. Our hotel is of convenient transportation with only 40-minute drive to Jinan International Airport and Jinan Train Station, and is the official stop of airport shuttle bus Line 2. Settle in for a relaxing evening in one of our 410 beautifully appointed and spacious guest rooms or suites. All rooms at Sheraton Jinan Hotel feature our signature Sheraton Sweet Sleeper Bed known for its soft duvet and plush down pillows. High speed internet access will allow you to stay connected to what is important to you. With access to more than 4 restaurants and lounges at Sheraton Jinan Hotel, ranging from casual to fine-dining, there are plenty of cuisines to explore. Gather friends and family together at one of Sheraton Jinan Hotel’s restaurants including Feast all day dining restaurant, Miyabi Japanese restaurant and Yue Chinese restaurant, or have a cup of coffee and great selection of refreshing cocktail at Connexions Lobby Lounge. With over 3,500 square meters of function space plus a team of experienced events and banquet specialists, Sheraton Jinan Hotel is a great choice for events – Whether it is a large-scale conference, a corporate gathering, or a fantastic wedding. 13 versatile and flexible function rooms range in size from 40 to 1222 square meters, ensuring you will find the ideal venue for your events and meet your individual needs. ... more   less 
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Also Known As:
Sheraton Jinan Hotel Shandong, China

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