We were here 2 nights for the Qingdao beer festival, this hotel has decent hardware but missing most of the software, just a few examples below:
when we showed up Fri afternoon to check in at 3:30pm, of the 4 rooms we booked, 3 were still not ready for another 45 minutes, despite their 12 noon check out policy, and when my girlfriend finally got into her room a telephone repair man went in to fix the phone for another 30 min
They were also very strange with the breakfast arrangements, telling us that those of us (including myself) 1 person in a twin bed room is entitled to breakfast for 2 while my friend and her husband were only entitled to 1 breakfast for the 2 of them
On Sunday morning, while trying to sleep in after a night at beer festival, at 8 am in the morning, housekeeping came and rang my doorbell ! And my friend's next door even though he had a do not disturb sign on
At the bar downstairs, after finishing our 1st bottle of Veuve, they told us they do not sell any champagne by the glass (we didn't want another bottle) and also they don't sell any decent wine by the glass, we opted for Tsingdao beer instead
The hotel's food at their 2nd coffee shop is pretty good, but the concierges sent us off our 1st night to a mediocre seafood restaurant where they had these seals cooped up in a tiny pool for show. speaking of food, I was happy with the hotel breakfast buffett but service is so so, i.e. I asked for a Chinese soup spoon (For congee and noodles), the server said they didn't have any (only when I insisted they came back with one)
Check out was also a nightmare, there were 5 girls behind the counter and maybe at most 10 guests in line, knowing already how slow and inefficient the staff are, we showed up at 11:30 am to checkout even though our car pick up was not due for another 30 min
The checkout process took a good 30 min with them charging us multiple times in multiple rooms for things we already paid for (I.e. they charged us our prepaid US$60 airport transfer twice on 2 bills out of 2 of the total 4 rooms that we had ).
overall this hotel has a lot of catching up to do as more tourists will show up next year for the sailing & watersports Olympic events.
- Official Description (provided by the hotel):
- Shangri-La Hotel, Qingdao is 40-minute drive from the Qingdao International Airport and close to the financial and government district, seafront tourist attractions, and The MIXC, one of the largest shopping mall in China. ... more less
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- Also Known As:
- Shangri La Hotel Qingdao