Stayed at this hotel for 2 nights and was impressed with the facilities, the beddings/ linen, finishing and everything that relates to the physical structure. However, they need a lot of beefing up in the following areas. 1. I arrived at 1230am and they put me in RM 708. After a quick shower, went straight to bed. I woke up at 4am almost soaked in sweat. Checked the room airconditioning and setting was at 18C but room temp at 29C. Complained this to front desk the following day and was told "the air conditioning system in that room is defective". So why did you give me this room?
2. They have nice coffee press eqpt and Brazilian or was it Columbian coffee, being a coffee drinker, searched for the coffee cups. There was none!
3. There was only one waste can and it was under the writing desk, there was none in the bathroom.
4. No pens and paper beside the phone nor in the desk.
I was finally transferred to another room on the 17th floor; air conditioning unit was working fine but all the other items I listed above still applies.
On the day I departed, I requested for a hotel service to take me to the airport and that they just charge it to my hotel room; I was informed they can only call a taxi for me and i had to pay in cash. I think they were telling me there is no hotel car.
The staff were nice and willing to help but some have great difficulty communicating with foreigners.
Again beautiful structure and facilities but service and amenities not at par with its 5-star name.
- Official Description (provided by the hotel):
- Situated in the up and coming trendy area of Qingdao Licang,positioned at the foot of Laoshan Mountains and is only 5min from the site of 2014 Qingdao Int'l Horticultural Expo, 20min from the downtown business area, airport and exibition center.Our oversized bedroom starting from 50 SQM with unique design and comfortable elements, featuring the Sweet Sleeper Bed, wirless high speed internet access, rejuvenation shower expeirence and stunning lake and mountatin views. ... more less
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