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“nice hotel, difficult managers”

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Celebrity City Hotel
Ranked #58 of 2,694 Hotels in Chengdu
Level 4 Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“nice hotel, difficult managers”
Reviewed 5 February 2013

This hotel was one of many I recently stayed in while on business in China. The hotel itself is perfectly nice. It is a typical high rise city hotel. The lobby was very nice and clean. The problem came when I asked to make sure I had a non-smoking room. The manager told me that I had a smoking room because there were no non-smoking rooms left. I said that wasn't acceptable and it wasn't acceptable to five other people that I was with. He told us he would have the room "sprayed" (whatever that means), but smoke makes me completely ill. We ended up having to have our Chinese host come and argue with the manager about finding us non-smoking rooms. She spent at least 20 minutes arguing with him and then he told us he would put us on an executive floor, but we would need to pay the extra. Our Chinese host told him that was not acceptable and we eventually got our non-smoking rooms. However, I have never been in a hotel where the management has spent so much time arguing and refusing to change guests to a non-smoking room even if it means an upgrade. I ended up with a very nice room on an executive floor, but I did not like the lack of hospitality at the hotel. The hotel was up to date and was clean, but I can't recommend it because of the service.

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  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lunamoth2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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330 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Any
English first
devon
Level 5 Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 April 2012

Stayed here in July 2010. Good location and excellent service from the concierge. However the rooms are dated but still comfortable. Could do with a makeover.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank issybb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level 5 Contributor
57 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 7 April 2012

This is a well-located hotel and boasts nice-looking rooms, a tasteful lobby and great spa facilities. Nonetheless, appearances can be deceiving. On a recent stay, rooms had technical issues with respect to its automated heating/air system and lighting control system. The shower had luke-warm water and the hotel safe did not work. If you are a western traveler, you will also find it next to impossible to find anyone with enough English to help you when needed.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank worldlyCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 5 Contributor
67 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 22 April 2011

Though this Hotel must have rivaled Crowne Plaza and Sheratons when it was built, now it has become dated.

Has the appearance of something real nice but, the carpets and fixtures are starting to show their age.

However, rest quality was good.

TV only had one English channel

Busy hotel, seems popular but again it is dated.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BD700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
1,903 reviews
333 hotel reviews
common_n_hotel_reviews_1bd8 690 helpful votes
Reviewed 8 April 2011

Stayed here for work. The lobby is grand and appears new, check-in was efficient. Room was fairly large and had 1 of those wall-less designs - no partitions between the bed area and the toilet area, and the shower/toilet area is only covered by glass. So if you are going with just ordinary friends, be prepared to reveal all. The room had all the amenities like stationery and sewing kits, so that was great. Tried their imperial chinese herbal restaurant and they had some pretty nourishing dishes and soups. Check out was pain free - when they noticed there was a queue, they quickly ushered me into the vip area and it was efficient, leaving me a last good impression, which most hotels can't

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bcheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Celebrity City Hotel

Property: Celebrity City Hotel
Address: Inside Zhongtie Mingren Plaza, No.122-124, Section 1,Renmin South Road, Qingyang District, Chengdu 610061, China
Region: China > Sichuan > Chengdu
Amenities:
Business Centre with Internet Access
Hotel Style:
Ranked #58 of 2,694 Hotels in Chengdu
Price Range (Based on Average Rates): £
Hotel Class:5 star — Celebrity City Hotel 5*
Number of rooms: 283
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