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“Wouldn't stay here on a hot day”

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Holiday Inn Chengdu Oriental Plaza
Ranked #32 of 2,753 Hotels in Chengdu
Certificate of Excellence
Reviewed 26 May 2014 via mobile

A/C in my room does not cool below 24c. I don't know how people would survive a hot summer in this hotel.
My Priority CLub platinum status was not recognized with perks. Avoid more than one meal at buffet as it would basically be the same at breakfast, lunch, and dinner.

Stayed: May 2014, travelled on business
1  Thank lazytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicky K, Public Relations Manager at Holiday Inn Chengdu Oriental Plaza, responded to this reviewResponded 28 May 2014

Dear lazytravel,

Thank you for taking the time to share your feedbackr egarding your recent stay with us at Holiday Inn Oriental Plaza.

We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the issue of Priority Club Member recognization, A/C operation and buffet variety has been documented and currently followed by our Front Office Manager, Chief Engineer and Director of Food and Beverage. We appreciate your feedback as this is our best resource for improving guest services. We will pay highly attention to your commends. Front Office staff training, A/C facilities maintenance and rotating buffet menu plan will be implemented shortly. We appreciate your feedback as this is our best resource for improving guest services.

We look forward to hearing from you and to welcoming you back to Holiday Inn Oriental Plaza in the near future. Thank you!

Sincerely,

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97 - 103 of 367 reviews

Reviewed 20 May 2014

This hotel was suitable for business purposes & everyone spoke English & could not help you enough. There were lots of food choices (most of which I did not gave a clue what it was) mostly Asian of course. The gym was equipped with older equipment but had free bottled water & a large dance studio too. The room were large & relatively clean and well presented. Despite asking for a non-smoking room my room stank of stale smoke and even after 4 days it was still lingering. Most of my other colleagues had the same issue - suppose you get used to it. Other than that it is a huge hotel with a bar (& some questionable cringeworthy karaoke to Michael Jackson!) & is nearby a metro station to take you to wherever you want to go. Definitely recommend exploring a bit & keeping an open mind good wise but some things are very different from the westernised pallet. Overall a great modern hotel in a huge expansive city. Would recommend for western travellers.

Stayed: September 2013, travelled on business
Thank Linsey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicky K, Guest Relations Manager at Holiday Inn Chengdu Oriental Plaza, responded to this reviewResponded 22 May 2014

Dear Linsey,

Thanks for sharing your valuable feedback with regards to our hotel.

We sincerely apologize for the inconvenience due to the smells of smoke in the guestroom and will definitely rectify the issues that were being brought up. Your comments have been noted and we have spoken to Housekeeping department to ensure this will not happen again.

We hope this would not deter you from choosing Holiday Inn Chengdu Oriental Plaza again in the future. We look forward to welcoming you back to our hotel again. Thank you!

Sincerely,

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Reviewed 3 May 2014

We really liked this hotel. A real step up from others we had stayed in.

The location is good, you can walk to the centre easily. The lobby is grand with a nice bar. The room was very comfortable and well appointed. Very comfortable bed.

The breakfast was outstanding and ranked as one of the best of our 3 weeks in China.

The wifi in the room was good.

Overall very happy

  • Stayed: April 2014, travelled as a couple
    • Value
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Thank JamesOwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicky K, Public Relations Manager at Holiday Inn Chengdu Oriental Plaza, responded to this reviewResponded 4 May 2014

Dear James

Thank you for your stay with us at Holiday Inn Chengdu Oriental Plaza.

We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Moreover, your encouraging review about our rooms and breakfast will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you!

Thank you once again, we look very much forward towelcoming you back in the future. Thank you!

Sincerely,

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Reviewed 27 April 2014 via mobile

We have stayed here twice a year for the last three years but the same problem keeps coming up... The temperature of the room is way too hot. Just like everyone else says- it stays at about 24-25 degrees centigrade.

We appreciate how clean and friendly the entire hotel is, but if we can't sleep, what's the point?

The staff has sent technicians to fix the a/c but they always say the same thing..."OK".

Like i said, we've given the the benefit of the doubt and tried them multiple times over the years, but that was our last. We will stay elsewhere in the future.

Stayed: April 2014
Thank Happiestbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicky K, Public Relations Manager at Holiday Inn Chengdu Oriental Plaza, responded to this reviewResponded 30 April 2014

Dear Happiestbaby,

Thank you very much for choosing Holiday Inn Chengdu Oriental Plaza as your stay and taking your time to share your feedback with us.

Feedback like yours is very valuable to us and enables us to improve the quality of hotels to better meet the needs of our guests. we are glad to see that you are satisified with hotel service, but also we find out hotel A/C didn't meet your expectation, please accept our sincere apology for any inconvenience caused. We would like to assure you that hotel management have communicated your feedback with our engineering team asked them to take corrective actions immediately. we believe this problem can be well solved in the near future.

Thank you once again for your comments. We look forwardto welcoming you back to our hotel again. Thank you!

Vicky

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Reviewed 27 April 2014 via mobile

A 4-star hotel with 5-star service. By far one of the best hotels in Chengdu, if not the best.

Staff and service is outstanding
Super fast internet
Amazing breakfast
Do try the sirloin steak from the a la carte menu
Easy to find a taxi
Near the river, bars and Sichuan university

Stayed: April 2014, travelled on business
1  Thank Lina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

Service is great, buffetbreakfast is awesome with different variety, early check in at 11 am with no issues, i had an early flight at 6 am and let them know i will check out early, they prepared take out breakfast for me.

Similar to some other guests' reviews, the temperature in the room is very warm, it is control by central air conditioning.

Stayed here for 3 nights, first night temperature is 26 degree in the room , second night is 25.5, woke up at 5 am due to temperature is veryyyyyy warm. Called front desk and they sent a technician, came up and just said no way to make it cooler because its central air con. Didnt sleep too well on both nights. Thrid night they sent an external air con to the room for me just in case.

  • Stayed: April 2014
    • Value
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1  Thank Alwin120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicky K, Public Relations Manager at Holiday Inn Chengdu Oriental Plaza, responded to this reviewResponded 22 April 2014

Dear Alwin120

Thanks for sharing your valuable feedback with regards to our hotel guest room.

We sincerely apologize for the inconvenience due to the air conditioner and will definitely rectify the issues that were being brought up. Rest assured that we are looking into air conditioner facilities, ensuring that we provide all our guests with an excellent experience while staying with us.

We hope this would not deter you from choosing Holiday Inn Chengdu Oriental Plaza again in the future. We look forward to welcoming you back to our hotel again. Thank you!

Sincerely,

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Reviewed 8 April 2014

While the hotel is not within walking distance of places of interest or shops, we were really pleased with the hotel. The room was well fitted and maintained at a comfortable temperature. The Chinese restaurant served excellent food. The only problem is the weird oversized booths which were totally uncomfortable. Things turned better when I asked to change to a round table with regular chairs. The service staff was also responsive to my request to speed things up as we were famished and tired after a long day. Definitely a nice place to return to after a hard day's work or touring. I will consider returning to this hotel on my next trip to Chengdu.

  • Stayed: March 2014, travelled with friends
    • Value
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Thank pl55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicky K, Public Relations Manager at Holiday Inn Chengdu Oriental Plaza, responded to this reviewResponded 8 April 2014

Dear Pl55

Thank you for your stay with us at Holiday Inn Chengdu Oriental Plaza.

We were pleased to note that you appreciated our Chinese restaurant, both the food and the service of our Chinese restaurant that is preferred by many of our guests. Your encouraging review will help us constantly improve our restaurant services, and we hope to welcome you back again in the near future!

Sincerely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Chengdu Oriental Plaza

Address: No.231 Zhiquanduan,East Avenue | Jinjiang District, Chengdu 610061, China
Phone Number:
Region: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 2,753 Hotels in Chengdu
Price Range: £55 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Chengdu Oriental Plaza 4*
Number of rooms: 336
Official Description (provided by the hotel):
Staying at the stylish, contemporary Holiday Inn Chengdu Oriental Plaza to relaxing and enjoying your lifeConveniently located at Zhiquan Duan, East Avenue, Chengdu Financial Centre and 19 km from Shuangliu International Airport. We are close to Yan Shi Kou Commercial Centre and Chun Xi Lu Shopping Street, within 5 minutes driving. Lai Kwai Fong and Jiu Yan Qiao Street , the city bar street, are 5 minutes walk from the hotel. Commute easily to other parts of the city, such as Wuhou Temple, Kuanzhai Alley and Du Fu Thatched Cottage with the nearby No.2 Metro, which takes only 30 seconds to get there from hotel Porte Cohere or readily available taxis in the district.Holiday Inn Chengdu Oriental Plaza’s guestrooms all feature flat-screen televisions, satellite channels, work desks with ergonomic seats and high-speed Internet access. Let our Business Centre support all your secretarial needs with print, fax, copy, email and IT services. With one function room and three meeting rooms, banquets team can customize our facilities to suit your event’s needs, whether it is a boardroom meeting, intimate champagne reception or special wedding dinner.Renew your body with a workout or swim in Holiday Inn Chengdu Oriental Plaza’s modern Fitness Centre. Indulge your appetite in our master chef’s finest creations at Jinjiang Chinese Restaurant or in our all-day dining - Cafe C and room service. Treat yourself to an afternoon tea or evening cocktail at hotel lobby lounge.Make Holiday Inn Chengdu Oriental Plaza your first choice in your next trip to Chengdu ... more   less 
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