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“Very poor for crown plaza”

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Crowne Plaza Chengdu West
Ranked #31 of 2,748 Hotels in Chengdu
Certificate of Excellence
Reviewed 6 February 2014

Room temperature was very very hot, and the only advice I got from staff was to open the window, which let in mosquitos and very dirty air!!! No air con, only heat. Too hot to sleep. Staff didn't are and only seemed irritated when I asked for some help. They could not even give me a simple fan. Ridiculous facilities and service for a Crown Plaza.

Also, all websites including IHG said fitness center and swimming pool available - these were not near being finished, not for many months I think - again, very very disappointing. The outdoor courtyard was filthy. Lots of dust on walls of room as I guess just finished consrtuciton - but should be cleaned!

But restaurants were great. Very good selection and high quality.

Room Tip: Dont believe the websites; and try to find out if rooms have improved air quality.
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  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank riderman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
成都高新皇冠假日酒店, Public Relations Manager at Crowne Plaza Chengdu West, responded to this reviewResponded 22 July 2015

Dear Guest, we would like to thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Chengdu West. We look forward to your continuous support in the near future. Thank you very much!

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52 - 58 of 84 reviews

Reviewed 18 January 2014

A new high class hotel with excellent very well trained staff who all speak good English. There is a shopping area close by with a Macdonalds and a large array of small local food places including pavement cafés if you want to go native and at incredibly low prices. The buffet restaurant in the hotel offers a very wide array of options from an English roast to Indian, Japanese, etc etc you can't go wrong. Great breakfast too with omelet sand eggs cooked to order.

Stayed: January 2014, travelled on business
Thank AustenAdams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
成都高新皇冠假日酒店, Public Relations Manager at Crowne Plaza Chengdu West, responded to this reviewResponded 22 July 2015

Dear Guest, we would like to thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Chengdu West. We look forward to your continuous support in the near future. Thank you very much!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 28 April 2017
Google Translation

  • Stayed: October 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
成都高新皇冠假日酒店, Public Relations Manager at Crowne Plaza Chengdu West, responded to this reviewResponded 1 May 2017
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Reviewed 26 April 2017 via mobile
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Stayed: March 2017, travelled on business
Thank schoenle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
成都高新皇冠假日酒店, Public Relations Manager at Crowne Plaza Chengdu West, responded to this reviewResponded 28 April 2017
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A TripAdvisor China Member
Reviewed 11 April 2017 via mobile
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Stayed: April 2017, travelled with family
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
成都高新皇冠假日酒店, Public Relations Manager at Crowne Plaza Chengdu West, responded to this reviewResponded 16 April 2017
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A TripAdvisor China Member
Reviewed 22 December 2016
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  • Stayed: December 2016, travelled as a couple
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    • Sleep Quality
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Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
成都高新皇冠假日酒店, Public Relations Manager at Crowne Plaza Chengdu West, responded to this reviewResponded 2 January 2017
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A TripAdvisor China Member
Reviewed 27 October 2016
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  • Stayed: August 2016, travelled on business
    • Value
    • Location
    • Service
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
成都高新皇冠假日酒店, Public Relations Manager at Crowne Plaza Chengdu West, responded to this reviewResponded 4 November 2016
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Additional Information about Crowne Plaza Chengdu West

Address: No.1 Xixin Avenue, West High-Tech Development Zone, Chengdu 610000, China
Phone Number:
Region: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 2,748 Hotels in Chengdu
Price Range: £60 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Chengdu West 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
Crowne Plaza Chengdu West is the first international five-star hotel set in the West Park of Chengdu Hi-Tech Zone. The hotel is conveniently located, just 30 minutes from Chengdu Shuangliu International Airport and offers easy access to the city center via car within 15 minutes’ drive or by nearby subway line 2. While in Chengdu, guests will discover a number of great destinations, including popular Tianfu Square, Zhonghai International Community, Culture Heritage Exhibition Park, Happy Valley theme park, Qingcheng Mountain and the world famous Chengdu Panda Base. ... more   less 
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