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“Great Location”

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Shangri-La Hotel Chengdu
Ranked #10 of 2,747 Hotels in Chengdu
Certificate of Excellence
Reviewed 17 June 2014

Great location, easy walks along the river. Rooms large and well appointed. Excellent service by front desk, restaurants and housekeeping. Great buffet breakfast...both American and Chinese foods available.

Room Tip: Delux room with city view.
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  • Stayed: June 2014, travelled as a couple
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Thank Cindy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 23 June 2014

Dear Cindy H, thanks for sharing your feedback and give us the FULL score. We are happy to know that our hotel complemented your trip here and left you with good impressions,with our spacious room, panoramic views of the Jingjiang River,and various dining options,Thanks again and look forward to welcoming you back soon.

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408 - 414 of 2,097 reviews

Reviewed 7 June 2014

My daughter and myself were very impressed by the high level of services of the hotel staff - the chambermaid, the front desk and especially the concierge. The concierge went to the extend of helping us to contact our hotel at Jiuzhaigou (not related to Shangrila) to pick us up from the airport. He even called them to remind them on the day of our arrival to make sure that we are being taken care of. It was very thoughtful of him. The hotel room was clean and comfortable, the only complaint I have was one of the opening of the bathroom door was just too close to the bed. There was also no turn down service which we enjoyed at the other Shangrila hotels. Unfortunately, the food and dining experience at Cafe Z were rather disappointing. The staff were not able to deal with the large group of people at the restaurant. Tables were not cleared and guests were taking over other people's table, it was completely chaotic. Fortunately, the services at the other departments more than make up for this disappoitment.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with shangri-la.com
Thank Clara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 16 June 2014

Dear Clara C, thank you for sharing your feedback on Tripadvisor. Your comments were greatly appreciated. We are glad that you enjoyed our Shangri-la Hospitality and satisfied with our concierge service in particular. Meanwhile, It is very concerning to learn about the service shortfalls of your dining experience, on which we feel the same disappointed and will take action to avoid its re-happening. Hope you would choose us again while you back to Chengdu, offering us another opportunity to exceed your expectation.

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Reviewed 4 June 2014

Great location in center of city (Starbucks around the corner if necessary). Excellent base for walks along the river. Rooms comfortable and well equipped...we stayed there 3 times during our tour. Breakfast buffet is sensational...pastries, fruit, omelets all great. Dinner is a little strange if you order off the menu, rather than buffet, as staff is not familiar with their own menu...the only wines actually available are those on the by-the-glass list. But eventually we had a nice Burgundy with a cheeseburger. Hotel staff very friendly and efficient with luggage and such. Clean, spacious public areas.

Room Tip: Some corner rooms on river side have great views of the city.
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  • Stayed: April 2014, travelled as a couple
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Thank Arthur S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 5 June 2014

Dear Arthur S, welcome back to Shangri-la Chengdu Hotel and Share your feedback. We are glad to know that you are satisfied with the breakfast, location and views this time, and will work on the missing points that you mentioned, to exceed your expectation during your next stay.

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Reviewed 2 June 2014

This hotel is located in a great area! The planted gardens are amazing and the hotel is beautiful. Our room was larger than a standard hotel room. The bathroom had 2 doors: 1 by the main room door and 1 by a bed. That second door was awkward with a shared room because it was about 2 feet from the second bed. We loved the little pandas they left in our room. The staff was attentive and responded quickly to questions and concerns.

Room Tip: We had a room overlooking the river and street. We had great views and were not bothered by any nois...
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  • Stayed: April 2014, travelled with family
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Thank INeedAVacayStat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 5 June 2014

Dear INeedAVacayStat, thank you for your comments, and we are delighted that you enjoyed our Shangri-La hospitality and exceptional view from the rooms. We look forward to welcoming you back to the Panda Hometown and our hotel.

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Reviewed 2 June 2014

Excellent and warm reception given upon arrival. After a long drive from the airport it would have been nice to receive a cold towel or a small welcome drink. The reception staff are polite and friendly - was happy to be upgraded to the river side room. The rooms and bath are well maintained. Free Wi-Fi is always welcome for any hotel stay in China. Breakfast buffet has a wide selection and should not disappoint you. The location of the hotel allows you to walk along the river side. Do visit the foodie joints on the other side of the river. Staff at the bell desk and concierge are ever helping to guide you to various locations. Panda Park in Chengdu was one such location which should not be missed. Employ your tour guide for the Panda Park tour.

Room Tip: Higher floor facing with the river view.
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  • Stayed: May 2014, travelled on business
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1  Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 5 June 2014

Dear Thomas K, thanks for sharing your experience with us, and we are delightful to know that you had a memorable Chengdu trip and visited those adorable pandas. Thanks again, and hope to see you back soon.

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Reviewed 29 May 2014

We stayed in this hotel with my family for 3 nites from 1st May. The facilities and amenities are good and the rooms are clean and well maintained.The breakfast is fabulous with lots of varieties. The buffet lunch at Shang Palace serves good timsum and staff are friendly. One setback I encountered is when we arrived there is no bell boys to help us with our lugggages althought there are 2 bell boys standing at the corner. I am quite disappointed initially. Overall , I am stll pleased with Shangrila service but need to improve further to provide consistent servcie to guests

Room Tip: Facing the river
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  • Stayed: May 2014, travelled with family
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1  Thank Victor G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 5 June 2014

Dear Victor G, thanks for choosing us and sharing your feedback.We too are disappointed with your arrival experience and a certain action is taken to avoid the re-happening. Hope you would choose our hotel again when you back Chengdu, so that we can exceed your expectation during the next stay.

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Reviewed 28 May 2014

First three nights excellent then a very large conference arrived and all services deteriorated including
- incorrect room service delivery
- crowded breakfasts including queues for table and then cold tea
- poor availability of lifts
- crowded communal areas

English language skills poor for an international hotel made complaining very difficult and even a checkout query was difficult to resolve.

My recommendation is that this hotel should not take conferences which it cannot manage without causing detriment to other guests.

  • Stayed: May 2014, travelled on business
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Thank Saveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 5 June 2014

Dear fishytale, thanks for staying with us and sharing your feedback. We matters every our guest and strive to deliver the excellent Shangri-La experience to all of you. Your comment on hotel event 's handling and staff’s language ability have been well noted,with a series of actions taking later on. Thanks again for your valuable sharing and we look forward to exceeding your expectations during your next stay

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Additional Information about Shangri-La Hotel Chengdu

Address: No.9 Binjiang East Road, Jinjiang District, Chengdu 610021, China
Region: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Chengdu
#2 Family Hotel in Chengdu
#2 Romantic Hotel in Chengdu
#7 Spa Hotel in Chengdu
#9 Luxury Hotel in Chengdu
#48 Best Value Hotel in Chengdu
Price Range: £111 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Chengdu 5*
Number of rooms: 593
Reservation Options:
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Also Known As:
Shangri La Hotel Chengdu
Shangri La Chengdu

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