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InterContinental Century City Hotel Chengdu
Ranked #29 of 2,714 Hotels in Chengdu
Certificate of Excellence
Reviewed 4 May 2014

This is a wonderful hotel, great staff, great rooms great stay!
I spent 3 nights here as part of a conference and could not fault the property, every staff member I had interaction with was so helpful, well trained and simply a credit to the hotel.
Food & beverage options were also great and if you feel like something different there a a few places nearby outside of the hotel that also do good food especially if you like hot pot.

  • Stayed: June 2013, travelled on business
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Thank Riding-Giants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this reviewResponded 7 May 2014

Dear Riding-Giants,
Thank you very much for taking the time to share your review expressing your satisfaction with us at InterContinental Century City Chengdu. It is delighted to learn that you had an great stay with us. To be a guest loved great hotel is our primary vision to achieve. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future.
Jenny Wei
Distribution & Relationship Marketing Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (692)
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114 - 120 of 692 reviews

Reviewed 21 April 2014

Stayed here for 2 nights recently. A proper, traditional hotel in terms of staff - you feel like they have been trained properly to treat you like royalty. Nothing was too much trouble and invariably with a smile. The hotel itself is remarkable - although my room slightly showed its age (toilet not working brilliantly, door to cupboard difficult to open, chips and scrapes), at the same time it was huge, beautifully designed and had every conceivable practicality and luxury. Fantastic lunch in the Chinese restaurant, great breakfast and very reasonably priced cakes in the bakery. The hotel is a wonderful combination of style, beauty and service. All the staff were so helpful and I cannot praise it enough.

  • Stayed: April 2014, travelled with friends
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Thank S J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this reviewResponded 25 April 2014

Dear S J S,
Thank you for sharing your comments regarding your stunning stay at InterContinental Century City Chengdu in April-the most wonderful season in Chengdu. We were pleased to hear that you enjoyed your stay with us and we made your whole stay experience more memorable and royally. Meanwhile, we have taken down your comments about the room facilities. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our guests. Please do not hesitate to contact with us any time if we can be of assistance to you for your next stay.
Jenny Wei
Distribution & Relationship Marketing Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

for this hotel does span continents and elegantly. It is stunningly beautiful with a soaring lobby and richly appointed rooms. The service was sincerely gracious and, always worth noting, the breakfast buffet was outstanding with myriad choices.
For tourists worth noting is that a very short walk from the hotel is a restaurant offering a dinner show - with excellent Sichuan cuisine and several performances of traditional Sichuan arts.

  • Stayed: April 2014, travelled as a couple
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Thank saramatthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this reviewResponded 17 April 2014

Dear saramatthews,
Thank you for sharing your feedback regarding your recent stay with us at InterContinental Century City Chengdu. To be described as “deserves our name” really is fantastic. We join the whole team thanking you for acknowledging our efforts in creating memorable and enjoyable hotel experiences for our guests. Last but not least, we will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve and look forward to welcoming you back in the near future.
Jenny Wei
Distribution & Relationship Marketing Team

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Reviewed 24 March 2014

I've stayed here many times as it's a great hotel - not the newest hotel but it's good quality. This time I got a room upgrade, to a corner room, not a suite but just enormous room, with better toiletries (L'ocitanne).

Breakfast is standard but just fine. As long as there is an egg guy there I'm happy but they are doing a great job. Coffee is nice too.

The hotel has one of the most amazing lobbies I have ever seen. The check in area is a little building inside a building. The bar has a live band in the evenings.

I love coming to Chengdu because of this hotel. I wish I could stay in a hotel like this in every city I travel to.

Stayed: December 2013, travelled on business
Thank Matthew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this reviewResponded 25 March 2014

Dear Matthew P,
Thank you for being a fan of InterContinental Century City Chengdu after your wonferful stay in December. We are stoked to have met and exceeded the outstanding standards of quality throughout your stay. Our hotel is dedicated to delivering the personal, instinctive services to all the guests around the world.Your encouraging words of praise will be conveyed to the team respectively, who will take this as an inspiration. Thank you again for your sincere review and be assured our team will continue to do it’s utmost to offer our guests service excellence.Hoping to have you again with us soon.
Jenny Wei
Distribution & Relationship Marketing Team

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Reviewed 23 March 2014

This hotel is truly one of the finest hotels I have experienced. The rooms are beautifully decorated and offer instant enjoyment through the aromatherapy that was placed in our room. The hotel has numerous gorgeous restaurant options and offers wonderful service. The area around the hotel is modeled after an ancient chinese village and offers authentic chinese opera shows, shopping and dining. A must stay if you are in the Chengdu area. The one issue as a non mandarin speaker was that many hotel staff do not speak english fluently however this did not diminish the service quality.

  • Stayed: December 2013, travelled as a couple
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Thank bitzyTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this reviewResponded 25 March 2014

Dear bitzyTX,
Thankyou very much for taking the time to share wonderful experience at InterContinental Century City Chengdu.We are more than pleased to have your praise as the finest hotel stays you have ever experienced.Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our members. Please do not hesitate to contact with us any time if we can be of assistance to you for your next stay.
Jenny Wei
Distribution & Relationship Marketing Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014

We were holding a massive event for Volvo company in the hotel. Bearing in mind full occupation during these days I could compromise on some criteria of service, but not all of them.
Executive Lounge was understaffed resulting in a ridiculous time needed for a coffee to be prepared. Smoking rooms were assigned to non-smoking guests.
I would definitely rate this stay much lower if not tremendous personal efforts of Latvian manager working for guest relations. From what I heard and seen myself he had to deal with quite some pressure by our group. But he handled it in a calm and professional manner. Miscellaneous requirements starting from personal issues and overall group arrangements were handled to Beluga, and most of them were done in a satisfactory way. By the end of our stay he could address half of the group by names.
Personal thanks for following me to a drug store and helping to arrange a dinner for a big group on a side. Nobody of us could speak a single word in Chinese, and this is where his help was the most sufficient.
I`m very demanding guest and I cannot accept less. If I was a solo traveler things would be taken differently. I do hope next our visit will be worth 5 star rating review.

  • Stayed: February 2014, travelled on business
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1  Thank Olsson H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this reviewResponded 7 March 2014

Dear Osslon H,
Thank you for stayed with us at InterContinental Century City Chengdu. We really appreciate you taking the time to post your experience on Tripadvisor. Your encouraging review and suggestion will help us constantly improve on our quality even further as we hope to exceed over and beyond our guest expectations, especially during full occupancy period. We will be sure to convey your kind comments to our staff who extended hospitality from their hearts, in particular the Latvian manager and we have shared your comments with each of them as they truly are the driving force of our team and please rest assured that we have communicated your feedback with the concerned department and corrective actions will be taken. We hope you will give us another opportunity to show you the true level of service our hotel is capable of. It would be our great pleasure to assist you with any future assistance need you may have.
Jenny Wei
Distribution & Relationship Marketing Team

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Reviewed 16 February 2014

I stayed several times at this well designed hotel: the mixture of ancient design with modern hotel architecture makes it a very special stay and indicates a different and innovative approach to Chinese hôtellerie. This innovative thinking is extended to the management composition: I am very pleased to meet highly trained European management here in Chengdu – staff you would only find in the finest hotels in western capitals. Being welcomed by Sebastian and his international team gives me the feeling of arriving in a five-star operation in Berlin or London – he exactly knows what high-demanding western hotel customers are looking for – something Chinese managers have difficulties to provide if not high-class trained abroad. Being understood and treated like at home sets this hotel apart from all other business hotels I have stayed in China. Thanks for this great experience and staffing – see you soon again!

  • Stayed: February 2014, travelled on business
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Thank 1ptoth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this reviewResponded 19 February 2014

Dear 1ptoth,
We sincerely appreciate your inspiring review posted on TripAdvisor regarding your recent stayed with us at InterContinental Century City Chengdu. It is glad to know that our staff and service helped in making your stay enjoyable. We strive to provide comfortable and friendly accommodations to our worldwide guests. We have shared your comments with each of them as they truly are the driving force.
Thank you again for your recommendation and support. We will welcome you back anytime with our five star service!
Jenny Wei
Distribution & Relationship Marketing Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Century City Hotel Chengdu

Address: No.88 Century City Road, Wuhou District, Chengdu 610041, China
Phone Number:
Region: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #29 of 2,714 Hotels in Chengdu
Price Range: £99 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Century City Hotel Chengdu 5*
Number of rooms: 555
Official Description (provided by the hotel):
Combining the best of European tradition and Chinese warmth, the InterContinental Century City Chengdu stands out as an exciting new landmark in the capital of Sichuan province. The hotel offers a full range of guestrooms and suites, an array of excellent restaurant and lounge offerings, a stylish Spa and first-class event and business facilities. Serving as an ideal venue for the business traveller in Chengdu, the hotel is within walking distance of the Chengdu International Exhibition Centre and a 20-minute drive from the airport. ... more   less 
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