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“Best hotel in Urumqi. Also best hotel gym in Urumqi.”

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Sheraton Urumqi Hotel
Ranked #3 of 654 Hotels in Urumqi
Certificate of Excellence
Somerset West, South Africa
Level Contributor
344 reviews
330 hotel reviews
common_n_hotel_reviews_1bd8 326 helpful votes
“Best hotel in Urumqi. Also best hotel gym in Urumqi.”
Reviewed 23 June 2010

I fly frequently to Urumqi for business and I finally got around to trying the Sheraton. I firmly believe it to be the best hotel in town; it was a real treat to stay there. The location is good and the gym is far and away the best hotel gym I’ve seen in Urumqi. The hotel is located on a busy main thoroughfare in a nice shopping area several km north of Renmin Park. There are tons of good restaurants around, including some western ones like Pizza Hut and KFC, just across the street. It is about a 30min drive from the airport.

The hotel lobby is quite inviting, with a central fountain and fish pond with very friendly fish that follow you around. Check-in and check-out were relatively painless and didn’t take anywhere near as long as in most Xinjiang hotels. Hotel staff were generally attentive and friendly, well above average for China.

My room was amazing, fairly big with great views over Urumqi and the Tian Shan mountains. The room was spotlessly clean and well-maintained, and very nicely decorated. The bed was one of the most comfortable in China – not rock hard! There was a nice computer desk with a free internet hookup with average speed broadband. The big LCD TV had loads of English programming. My bathroom was huge – the size of a small bedroom – but that may be because I had a corner room. The bath tub was situated right in front of a picture window with a magical view out over Urumqi. There was no problem with road noise or hall noise and the room smelled fresh, as I think I was on the non-smoking floor. My only complaint is that even though I had the AC cranked to the max, it still was a little warm for me.

The hotel gym was a real treat, by far the best I’ve seen in Urumqi. All the equipment is fairly new, high-quality Technogym gear. There are about a dozen or so cardio machines of all types, all with personal TV screens, and a great range of weight machines. The free weight selection wasn’t too bad either, with a full set of dumbbells and a Smith rack. I had some great workouts here.

I highly recommend this hotel, definitely the best I’ve stayed in Urumqi. I wouldn’t say it’s the best value though, as it is almost double the price of the other top end hotels in town, like the CSA (formerly Kempinsky) and the Huaying International. As much as I’d like to stay here again, I will probably return to some of the cheaper 4-star places in town. But I must say, it was a real treat.

  • Stayed June 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DanO68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
victoria l, Public Relations Manager at Sheraton Urumqi Hotel, responded to this review, 7 November 2013
Thank you for choosing Sheraton Urumqi Hotel, and share your stay experience with us. Thank you for your recognition of hotel services and facilities, sincerely look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Toronto
Level Contributor
193 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 2 June 2010

Well appointed Sheraton that generally meets brand standards with a a few 'China' quirks. The bathrooms with shower AND tub are a relief after being on the road as is the decent bed rather than standard Chinese rock hard. The staff in general does not speak much English but they try.

  • Stayed June 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marekw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
victoria l, Public Relations Manager at Sheraton Urumqi Hotel, responded to this review, 7 November 2013
Thank you for choosing Sheraton Urumqi Hotel, and share your experience with us. We will constantly improve the level of our services, sincerely looking forward to your visit again to witness our improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
215 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
Reviewed 18 August 2008

Probably the 'safest' hotel in Urumqi for a western traveller.

Airport pickup was on time and had a good sign and a nice clean car. Took 40 mins from the airport to the hotel because the driver was very inexperienced and never went over 40kph even on the highways. It would be better if people like this didn't drive for guests.

Check in was efficient. No problems.

Room was nice and everything worked except the "rainfall" shower head, which was installed improperly and directed the water upwards to the ceiling rather than downwards to the occupant of the shower.

English was harder to find at this hotel than at most hotels in China. Several of the operators spoke no English at all. For room service, I had to get someone from the restaurant to come to my room and take my order by me pointing at the item on the room service menu.

The gym was OK with newish Technogym equipment which is cheap and not ergonomically friendly, but at least the weight machines are OK. There were ellipticals, bicycles, and treadmills. Gym staff were surly and unfriendly.

Breakfast and evening snacks in the executive lounge were very sparse, but I think one of the nights I was the only executive floor guest!

Lunch at the coffee shop buffet was OK - quite a broad selection in fact. The servers definitely didn't understand English, however, and didn't seem to understand Mandarin from my colleagues either!

The staff - like most places in China - were mostly aloof, non-communicative, and generally not very helpful... but that's not just this hotel... it takes significant effort over a long time to train those traits out of the available staff.

Overall, don't get me wrong, this place is a safe bet. You won't be disappointed... just don't expect a Sheraton like you'd get in Thailand or Indonesia.

  • Liked — Good enough
  • Disliked — Exec floor offerings sparse
  • Stayed July 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank j889814672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
victoria l, Public Relations Manager at Sheraton Urumqi Hotel, responded to this review, 7 November 2013
Thank you for choosing Sheraton Urumqi Hotel, and share your experience with us. We will constantly improve the level of our services, sincerely looking forward to your visit again to witness our improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 May 2008

We stayed 3 nights in May 2008. Our intial reaction when we stepped into the hotel (to agree with another reviewer) was like stepping into an oasis after staying in mediocre ones in Dunhuang, Turpan and Kashgar. Unlike the Sheraton,which prides itself as a 5-star hotel, the other hotels considered themselves as only 3 or 4-star hotels. However, our initial reaction later gave way to disappointment with some of the hotel's services and facilities.

The reception staff were friendly and service quite alright but that could not be said of other areas, such as the restaurant where they served breakfast.

The lobby with its open atrium smelled of food and it was even worse when we walked along the second floor corridor where all the restaurants were situated. The smell was not pleasant at all and it was overpowereing...seemed like the smell was trapped within the atrium and second floor.

The shower came away from the wall in our room and I was nearly knocked on the head. Water seeped out of the shower booth whenever we showered and soaked up nearly half of the bathroom mat. My small open sachet of unfinished facial wash was thrown away and I was told by a staff that she thought it was an empty shampoo sachet.

We had an early checkout before breakfast and in many of the better hotels I stayed we could normally be given a takeaway breakfast box. When I asked about it, I was told that it would be deemed as room service. However, they compromised by saying that at that hour, the staff would be up and about preparing breakfast and I could get something there. Indeed, there was coffee, hard-boiled eggs and cold pastries. The toaster was nowhere to be seen and the staff didn't even bother about us.

It didn't help that on 2 of the nights we were there, there was maintenance work and one night, we were told, the electricity might be cut off for a few hours and another night the hot water supply would be affected. Although, the staff told us there would be minimal disruption, it was no comfort to us.

  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kaychan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
magelou, General Manager at Sheraton Urumqi Hotel, responded to this review, 23 June 2008
Dear Reviewer

First of all, let me thank you for choosing Sheraton for your stay in Urumqi, and to apologize for any short falls that took place during your stay.

I had reviewed your comments in details and we had already done a thorough investigation on all of it and we will work very hard to make sure it will never happen again.

Again, thank you very much for taking the time to write these comments down as through these comments we will work hard to improve our services and training assuring you that on your next visit to Sheraton Urumqi , such short falls will never take place.

Sorry again and looking forward to a second chance (second visit) to prove that such incidents are only the exception.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 18 October 2007

We have just come back from an amazing trip to Xinjiang. We stayed at the best hotels available throughout the region which actually meant 2/3*. As we used Urumqi as a base it was soooo wonderful to come back here after a few days roughing it. The Sheraton is brand new and on par in terms of room standard with Bangkok 5* hotels. They actually have a western room service menu which after a few days travelling and eating the same food you are very thankful for even though it is not all great - you just dont care! I would highly recommend this hotel as the service was very good and after travelling in Xinjiang and "experiencing" other hotels and the distinct lack of decent toilets anywhere you go I know I was very happy that I booked here.

  • Liked — Plasma TV screen, English channels, clean, western menu, comfy bed
  • Disliked — Nothing
  • Stayed September 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mr&MrsSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
victoria l, Public Relations Manager at Sheraton Urumqi Hotel, responded to this review, 7 November 2013
Thank you for choosing Sheraton Urumqi Hotel, and share your stay experience with us. Thank you for your recognition of hotel services and facilities, sincerely look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Urumqi Hotel

Property: Sheraton Urumqi Hotel
Address: No.669 Youhao North Road, Sayibake District, Urumqi 830000, China
Region: China > Xinjiang Uygur > Urumqi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Urumqi
#3 Luxury Hotel in Urumqi
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sheraton Urumqi Hotel 4.5*
Number of rooms: 398
Official Description (provided by the hotel):
Sheraton Urumqi is the most premier hotel located in the capital of Xinjiang Region, managed by the famous international Starwood Hotels & Resorts. Hotel offers 398 various choices of guest rooms and suites from 40sqm to 265 sqm. The guest rooms feature well-function bathroom, LCD TVs, high speed internet connection, Rain-forest shower, Ergonomic chair and the famous Sheraton Sweet Sleeper Bed. You can also enjoy the 3,000 sqm luxurious spa and comprehensive health club. Hotel offers a wide variety of specialty restaurants and comes along with over 1,400 sqm meeting space. ... more   less 
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Also Known As:
Sheraton Urumqi
Urumqi Sheraton

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