My company booked me at this hotel so I had no choice. But those of you who do have options, beware. We (my husband and I) requested a king size, non-smoking room and received confirmation of the booking. When we got there, we were given a 3/4 size bed (that's between a single and double) clearly for one person, since there was one pillow on the bed. There was an ash tray and matches on a side table. Returning to the front desk for a new room, we were in dialogue with the hotel manager for some time before he brought us to a new room where there was a queen size bed, ash tray and matches. Clearly the room had been smoked in recently. It had been an hour and a half now since arrival and I had to leave for work. The manager told me he'd change the room tomorrow. (We planned on staying four days.) Long story short, we never got the room change and we could smell smoke wafting through the walls when we slept.
Quite frankly, this is not a five star hotel in any international standard. Reception is poor, to put it mildly. When we asked about the non-smoking reservation, they told us all the rooms were smoking rooms. However, we talked to other guests and they told us they were in non-smoking rooms. When we asked about the king-size bed, they told us they call their queen-size beds king-size. HELLO? What makes them think they can redefine bed sizes???
Manager was arrogant, reception was virtually non existent. (The receptionists go into "shut-down" mode when presented with problems. Really, they walk away, avoid eye contact, tell you anything (even when it's not true) to get you to leave the counter.)
There are many other options in town. If you really just want clean, nice rooms, we heard the Super 8 (which is closer to downtown and the Bazaar) is a good bet. Neither has a pool but at least at the Super 8, you aren't paying for a pool. Royal International's prices are conducive to 5 stars with pools but this is clearly not the case.
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