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“Don't choose this hotel!”

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Royal International Hotel
Ranked #165 of 661 Hotels in Urumqi
Reviewed 20 September 2011

My company booked me at this hotel so I had no choice. But those of you who do have options, beware. We (my husband and I) requested a king size, non-smoking room and received confirmation of the booking. When we got there, we were given a 3/4 size bed (that's between a single and double) clearly for one person, since there was one pillow on the bed. There was an ash tray and matches on a side table. Returning to the front desk for a new room, we were in dialogue with the hotel manager for some time before he brought us to a new room where there was a queen size bed, ash tray and matches. Clearly the room had been smoked in recently. It had been an hour and a half now since arrival and I had to leave for work. The manager told me he'd change the room tomorrow. (We planned on staying four days.) Long story short, we never got the room change and we could smell smoke wafting through the walls when we slept.

Quite frankly, this is not a five star hotel in any international standard. Reception is poor, to put it mildly. When we asked about the non-smoking reservation, they told us all the rooms were smoking rooms. However, we talked to other guests and they told us they were in non-smoking rooms. When we asked about the king-size bed, they told us they call their queen-size beds king-size. HELLO? What makes them think they can redefine bed sizes???

Manager was arrogant, reception was virtually non existent. (The receptionists go into "shut-down" mode when presented with problems. Really, they walk away, avoid eye contact, tell you anything (even when it's not true) to get you to leave the counter.)

There are many other options in town. If you really just want clean, nice rooms, we heard the Super 8 (which is closer to downtown and the Bazaar) is a good bet. Neither has a pool but at least at the Super 8, you aren't paying for a pool. Royal International's prices are conducive to 5 stars with pools but this is clearly not the case.

  • Stayed: September 2011, travelled on business
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2  Thank su s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 11 of 82 reviews

Reviewed 25 September 2010

I usually err on the generous side in my reviews, but try and try I can't find anything I like about this one, especially since it's billed as a (Chinese) 5-star.

Location isn't too bad, about 20-25 minutes from the airport, depending on traffic. Across the street is shopping mecca, with small stores, big stores, restaurants, street vendors selling raisins, designer knock-offs, bread, etc etc. In short, a bit of everything. If you walk across using the underpass, you'll hit more shops, esp a bunch of mobile phone sellers.

The lobby is huge, and it splits the two towers that comprise the hotel. I suppose we stayed in the B tower, probably not as good as A. Decoration, exterior and interior, is a bit Vegasy, i.e. tacky. There's a large lobby cafe that was empty when I went down for coffee. Guess I should've taken that as a sign since I sat down and waited 10 minutes for somebody to take my order and another 20 minutes for my coffee. The grand piano was on automatic play mode...kind of spooky if the lighting were dimmer.

OK, it goes downhill from here.

Food. Room service menu is not meant for non-Chinese-speaking guests (so they should knock the "international" off their name). The dishes are all badly machine-translated, and they've come up with dishes like Buddha's Head on Fire (I made that one up, but it's not far from that) so you'd have no idea what they are. Lack of pics doesn't help. Breakfast. Watery OJ, well all right, many of the "better" hotels I've stayed at don't have good OJ either, so no big deal. But... bread selection was minimal. Are you a porridge eater? I am, but I had to eat it plain since the usual pickles and other sides and condiments I have with my porridge were nowhere to be found. Coffee? More like darkened hot water.

Room was the smallest I've ever gotten in a 5-star (pseudo or otherwise) hotel. About or less than 20sqm, I'd say. There was an old Dell computer on the desk, and it took up too much space. Internet worked, but since this was Urumqi access is very limited. There was a magazine rack next to the bed that made me feel like I was waiting for my table in a Chinese restaurant. No complimentary coffee packs, but there were several tea bags (more on that later). The TV channel guide lists among its offerings CNN and Channel News Asia but neither of these worked. Bathroom was cramped, with shower stall (no tub) that was barely big enough for movement.

Check-in, check-out, painfully slow. Clerks with little or no English at all. Unsmiling, unfriendly. Upon check-out they tried to charge me for a towel and tea. I'd spilled some Coke on the desk and I used a hand towel to wipe it off. They claimed I had stained the towel and needed to pay for it!!! Doesn't the hotel use detergent to clean their linens and things? It wasn't black dye, it was just Coke. Then they tried to charge me 50rmb for tea that I didn't take. I'm not a tea drinker, barely noticed they had tea, and certainly didn't take any. I told them to go them if they charged me for either of those I would take follow-up action. After a long long discussion with I guess one of the managers I wasn't charged.

Don't let the grand facade fool you. It might be 4 stars in appearance, but zero for service and attitude. This hotel is neither royal nor international. Highly recommend you look at other hotels before booking this one.

  • Stayed: October 2009, travelled on business
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1  Thank BB_in_BJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2009

Overall fairly average for a 5 star hotel. All the mini bar items in the room have price labels on them (reasonably priced too) except for the unmarked single tea bags which if you unsuspectingly use will set you back a whopping $US 10 and which sell for 5c in the market. Very cynical manoeuvre indeed!

  • Stayed: May 2009, travelled on business
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2  Thank Jagganath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2009

Clean and relativity cheap, has the feel of a Vegas hotel, clean enough and good FREE internet.

Our room had a computer with mic and head set, great if you want to skype your friends.

  • Stayed: May 2009, travelled as a couple
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2  Thank Max S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2014
Google Translation

  • Stayed: May 2014, travelled on business
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Thank Gisa26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2012
Google Translation

  • Stayed: March 2012, travelled on business
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Thank ヨン様
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 14 June 2011
Google Translation

  • Stayed: June 2010
    • Value
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Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Royal International Hotel

Address: No.89 Henan West Road, Xinshi District, Urumqi 830011, China
Region: China > Xinjiang Uygur > Urumqi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #165 of 661 Hotels in Urumqi
Price Range: £45 - £53 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Royal International Hotel 2*
Number of rooms: 203
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