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“It did the job”

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Sonesta Hotel Barranquilla
Ranked #13 of 58 Hotels in Barranquilla
Certificate of Excellence
Buenos Aires
Level Contributor
274 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
“It did the job”
Reviewed 6 June 2014

I wasn't able to get a direct flight to Santa Marta so I had to fly to Barranquilla and spend the night before taking a two hour bus ride the next day. The reviews on TripAdvisor for Sonesta seemed good so I took the chance, arriving at 1 am after a flight from Bogota. Front desk staff were helpful, but I wanted a drink and the hotel bar had closed and there is nothing in walking distance (it's attached to a mall but everything was closed). I ended up having a beer from mini-bar ($7,000/$3.50 US). The bed was very comfortable as well.

The room was great, with really strong air conditioning and a huge shower. I didn't like that they charged for the coffee in the room; I've never seen a hotel charge for that. Nor did they give complimentary bottles of water, but the water is potable here so that wasn't a big deal.

Internet throughout the hotel was solid and employees, for the most part, were very helpful and friendly. The only rude employee was a waitress during breakfast who just didn't seem to care. I had to ask three times for a cup of coffee. Breakfast itself was nice. They had freshly squeezed juices, pastries and pre-prepared scrambled eggs, as well as an egg station where you can have fried eggs or omelets freshly prepared.

The hotel wasn't full so they allowed me a late checkout at 2 with no charge so I had time during lunch to go to the rooftop pool. It was small but clean and had nice views of the city, although I couldn't see much of the river.

Overall, it's a very decent hotel for a short stay. I didn't have an opportunity to explore the area since I left the next day but it seemed very residential without a lot to do without having to take a taxi to the city center.

Room Tip: Room 413 was a corner room, quiet, away from elevators and spacious with two double beds.
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthewfromct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaroldGonzalezM, Guest Relations Manager at Sonesta Hotel Barranquilla, responded to this review, 8 July 2014
Kindest regards from the whole family SONESTA HOTEL

We appreciate the time to make these comments and publicize the findings that occurred during your visit.

Our motivation is to receive comments encourage us to continue to offer differentiated service to attract and retain the loyalty of our guests and in turn socialize our team.

We hope to have the opportunity for a future visit from now WE ARE WAITING.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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275 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Hollywood, Florida
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 May 2014

I just stayed in this hotel about a week ago. The hotel is good in the sense that the bedrooms are very nice, clean and roomy. The internet is pretty fast. Breakfast is very good. The drawback is that the room I had and the one assigned to my colleague had a musty smell. Evidently the staff knows about this problem, since they hotel has some machines to remove the smell. They were very helpful, so we both were given these machines; the problem is that these machines are noisy.

The pool is very little, and so is the gym. And not only that, when you get out of the elevator to go to the pool and the gym, the bad smell that we had in the rooms is now a stench. I could not stand it, and returned to my room.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yilda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaroldGonzalezM, Guest Relations Manager at Sonesta Hotel Barranquilla, responded to this review, 20 May 2014
In behalf of Sonesta Hotel Barranquilla receive a warm greeting

We are thankful for your remarks, and are committed to take actions as needed. We appreciate the time that you have devoted to express your comments, and we`re certain that you will feel the difference in your future stays.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medellin, Colombia
Level Contributor
188 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 21 March 2014

This was my first time in this hotel and I had high expectations because I have stayed sometimes at the same franchise in Valledupar. However, this hotel isn't the same. At my arrival the front desk attention was a little agressive, not welcoming at all. The room was huge and the room service excellent (the food that I asked for was delicious, no complaints here). When I left the hotel, the staff were very attentive and wanted to know how to improve the guest experience. I liked that thing a lot.

Room Tip: Ask for rooms with air conditioned units that make no sound.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VickyLarios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaroldGonzalezM, Guest Relations Manager at Sonesta Hotel Barranquilla, responded to this review, 5 May 2014
Google Translation
En nombre de la familia SONESTA HOTEL BARRANQUILLA quisiera agradecerle por haberse tomado el tiempo de escribir su experiencia en el hotel, para nosotros es muy importante cada uno de sus comentarios acerca de nuestros servicios.

Nuestra motivación es recibir comentarios que nos impulsen a seguir ofreciendo un servicio diferenciador para captar y conservar la fidelidad de nuestros huéspedes y a su vez socializarlos a nuestro equipo de trabajo.

Esperamos volver a tener la oportunidad de una próxima visita pues desde ya LE ESTAMOS ESPERANDO.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Switzerland
Level Contributor
686 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 375 helpful votes
Reviewed 14 February 2014 via mobile

We stayed for a one night in Sonesta hotel and all was good. Staff correct and efficient, the room was clean and very spacious, bed was extremely comfortable, breakfast -- impressive. The only issue, was the smell of molds in the room. The rest was great.

Stayed February 2014, travelled as a couple
Helpful?
Thank winylake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
haroldwgm, Director de Relaciones con Clientes at Sonesta Hotel Barranquilla, responded to this review, 25 February 2014
Google Translation
Buenas tardes,

Reciba un cordial saludo en nombre de todo el personal de Sonesta Hotel Barranquilla.
Nos complacen sus comentarios acerca de nuestros servicios, es una prueba de que estamos trabajando en pro del cliente.

Esperamos contar nuevamente con su presencia en nuestro hotel y será todo un placer volverle a atender.

Atentamente,

Departamento de Calidad
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 February 2014 via mobile

The Hotel is cozy and well located. I recommend it specially because of the service, everyone treat you very politely and help you out. The room is huge and clean, very modern and it corintos with a iPod Dock. Highly recommend it for business people.
Attached in the Hotel is a commercial Center, giving you option to dinner.

Stayed February 2014, travelled on business
Helpful?
Thank Marco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
haroldwgm, Director de Relaciones con Clientes at Sonesta Hotel Barranquilla, responded to this review, 12 February 2014
On behalf of all the staff at the Sonesta Hotel Barranquilla receive a warm greeting.

Your comments are of great importance to the ongoing improvement of our service, which is why I want to thank you for taking the time to evaluate your stay at our hotel.

We look forward again with your presence at our hotel and our city
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aruba
1 review
Reviewed 8 February 2014

We stay here and this place is the best everything that i wanted service all the way from the frontdesk bell man housekeeping love it will be back for sure safty for sure i see that they are building a new tower that i will be looking forward to be at even the club is right next door mall food amazing just love it

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CyclonePromotions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
haroldwgm, Director de Relaciones con Clientes at Sonesta Hotel Barranquilla, responded to this review, 12 February 2014
Kindest regards from the whole SONESTA HOTEL family.

We appreciate the time to make these comments and publicize the findings that occurred during your visit.

Our motivation is to receive comments encourage us to continue to deliver differentiated service to attract and retain the loyalty of our guests and in turn socialize our team.

We hope to have the opportunity for a future visit from now WE ARE WAITING FOR YOU.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 November 2013

Here is a hotel that tries. This is by far the best business hotel at Barranquilla. Good spacious rooms with a distinct-just-washed air with albeit with mild soapy freshness greet you as you get to the floors and into your generously spaced rooms. The check-in process is a lil slow but sure. The team at the front desk do a reasonable job at sending you on the way. The bell-staff is incredibly polite and have a great memory for faces.

The services are good some a little slower but not slow enough to bother you. The laundry service is great but they tend to staple at too many places – that’s like the only bothersome part of my now 5th stay at the same place. The large rooms with two queens are really convenient should you wish like me to scatter or pile up. The single sofa in the room is very comfortably placed for reading and I really like the long table against the wall – lots of work space. The rain shower’s great – highly recommend thinking while under it.
The location is great, next to the largest mall Buena Vista which has great places to eat, movie theatres and the like. A convenient ATM machine is located at the lobby. Breakfast is very good and you can always stack-up fruits and stuff in your room. The Gym and pool on the top floor are very good, a little more maintenance would make them great. Taxi’s are easy to find, just head down and ask for one. The business center is convenient. The wifi is average to good, depending on the time of day.

The staff is very cordial and service oriented, the check-in, bell-hop, to the restaurant and house-keeping. They went out of their way to accommodate some of my mix-n-match food requests. While every staff here may not speak English, they really make a great effort to try and mostly do make your stay a good one. I just was at this hotel till the 8th of Nov'13 in room 909. I Highly recommend.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shoosmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
haroldwgm, Director de Relaciones con Clientes at Sonesta Hotel Barranquilla, responded to this review, 12 February 2014
It is for Sonesta Hotel Barranquilla an ongoing commitment to focus on each of the comments from our guests in order to comply with our quality policy which aims to give much more satisfaction but also to create memorable experiences and desires soon return for unique service that makes maintaining the loyalty of our visitors.

We are pleased that you have felt at home in our hotel, it reassures us that we're delivering the best of us and motivates us to continue working with the heart.

Thank you once more with your presence at our hotel and our city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sonesta Hotel Barranquilla

Property: Sonesta Hotel Barranquilla
Address: Calle 106 # 50-11 | Villa Santos, Barranquilla 080001, Colombia
Region: Colombia > Atlantico Department > Barranquilla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 58 Hotels in Barranquilla
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sonesta Hotel Barranquilla 4*
Number of rooms: 126
Official Description (provided by the hotel):
The Sonesta Barranquilla is a modern hotel with tasteful accommodations. Facilities include a spa and gym while the rooftop pool and Turkish bath offers panoramic views of the Magdalena River. Rooms at the Sonesta Hotel are spacious, with French windows allowing plenty of natural light. All are equipped with an LCD and cable TV, free Wi-Fi and minibar. Guests at the Sonesta Hotel Barranquilla can enjoy sushi at the lobby bar, or dine at the hotel's restaurant. A daily breakfast buffet with fresh fruits, juices and pastries is available. The hotel offers a convenient location next to the Gran Boulevard; the city's largest shopping center. It is also situated only 9 miles from Ernesto Cortissoz International Airport. Free private parking is provided. ... more   less 
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