I stayed here briefly on a trip to the coast and have nothing but good words for this hotel. In my experience it is everything you expect of an international luxury hotel chain; I use the word chain merely to differentiate it from a boutique hotel.
The hotel is large and spacious, as are the rooms. The views of the city are not that inspiring (interesting to some degree), but if you want the seaside go to Santa Marta.
I was looked after well every minute of my stay from stepping out of a car to leaving in another. The staff were friendly, but business like. The red tape of booking in and papers was swift and courteous. I was shown to my room pleasantly and without the sometimes lingering threat of a forced tip.
The rooms were well equipped with cleaning products and a well stacked snack/drink area. The beds were large and luxurious and the a/c, if needed, was quiet.
I found service in the poolside/bar area a bit slow but satisfactory, most care seemed to be given in the restaurant where people where there when needed, but also let you linger over a course with no rush to move on. The food was good, especially the ceviche and they mixed a very good Pisco Sour!
Breakfast was more Colombian than international, but frankly I view that as a welcome, refreshing change.
The only negative is that the hotel gives you the normal experience of a luxury hotel with only slight touches of Colombia, I would have liked more of a national feel. Once you retreated within the walls you could have been anywhere.
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