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“Great Hotel for Business or Pleasure in Barranquilla”

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NH Collection Barranquilla Smartsuites Royal
Ranked #8 of 59 Hotels in Barranquilla
Certificate of Excellence
Reviewed 15 November 2012

I think this is the best choice in Barranquilla for business travelers, and I prefer it over the Estelar (which is also very good, but doesn't seem to have the same personalized touch). The hotel is very new and modern, both the lobby and the rooms. The Royal chain of hotels seems to be making a big push across the entire country of Colombia in the past few years, with several brand new and high-quality hotels aimed at business travelers.

The rooms are clean and modern, neat design and layout. Comfy beds and nice touches in the room-- big flatscreen TV, free and fast wifi, etc. Breakfast in the lobby is great from 6-10 am. There's a nice little pool and lounge area on the room as well as a small gym (mostly cardio equipment, not so many weights).

Good location in the safe, upper-class Altos de Prado neighborhood. Walking distance to several restaurants, grocery stores (Olimpica or Carrulla), nightlife and bars (Bourbon, la 84, etc), ATMs and shopping malls (Villa Country). Always felt very safe walking around the areas surrounding the hotel at all hours of the day and night.

One evening I bought a nice bottle of wine from a nearby grocery store and the staff at the hotel was very kind in helping me cork the bottle and loaned me two wine glasses from the bar. My girlfriend and I were able to watch the sunset from the rooftop patio, a great view atop Barranquilla and some nice red wine.

Highly recommend this hotel for travelers visiting Barranquilla for business or pleasure.

  • Stayed: October 2012, travelled on business
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Thank M1027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmartSuitesRoyal, Director de Recepción at NH Collection Barranquilla Smartsuites Royal, responded to this reviewResponded 13 February 2013

Dear Guest,

Thank you for your comments. We would like to thank you for considering us the best hotel in Barranquilla. For us is very important to know that we are doing a good job.
We truly hope that your stay was pleasant and that our accommodations and services were acceptable to you since you are the reason for this Teamwork to exist. Therefore, we are delighted to have met and exceeded your expectations during your stay and, we would be more than glad to receive your presence as many times as you want in this your hotel.

Sincerely,
Cindy Escorcia
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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96 - 102 of 321 reviews

Reviewed 5 November 2012

The hotel is well kept, the rooms are modern and the staff is very courteous. We had two problems. One day we did not have clearn towels and made several calls to housekeeping and the front desk where we were told they would be right up. After a significant amount of time, we learned the washing equipment had broken down. Staff should have been forthright with this information and not leave us hanging thinkiing the towels would arrive shortly.
At check out, the exchange rate of the hotel is significantly below the going rate, 1600 at the hotel and 1780 at most facilities in the city.

Room Tip: Higher floors in execustive category seemed to be best value Overall value of hotel and location to...
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  • Stayed: October 2012, travelled on business
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Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmartSuitesRoyal, Director de Recepción at NH Collection Barranquilla Smartsuites Royal, responded to this reviewResponded 17 June 2013

Dear guest,

In behalf of SmartSuites Royal Barranquilla receive a warm greeting.

We appreciate your comments regarding your stay at our hotel. We will follow your recommendations to guarantee an exceptional service for our guests.

We wish you could visit us shortly so we can give you again the attention you deserve.

Sincerely,

Cindy Escorcia Rocha
Front Desk Manager

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Reviewed 1 November 2012

I had an amazing time at this hotel. Service hands down was awesome, breakfast was great. I had complementary (2) beers or wine from 5-7pm at the bar. the top level has a jacuzzi and a pool and a view that at night is breathtaking, next to it is also the gym (cardio only) and the sauna. The rooms have a nice feature where you need to place the key in a slot for the lights to work. The location was close to everything. The entrance had security all the time. I highly recommend this to anyone, you won't be disappointed. The best part is the price.

  • Stayed: October 2012, travelled with family
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Thank alvega2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmartSuitesRoyal, Director de Recepción at NH Collection Barranquilla Smartsuites Royal, responded to this reviewResponded 17 June 2013

Dear guest,

In behalf of SmartSuites Royal Barranquilla receive a warm greeting.

We are really pleased that you have such a pleasant stay with us and hope that when you come back we can fulfill all your expectations in the same way as we did when you visited us.

Sincerely,

Cindy Escorcia Rocha
Front Desk Manager

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Reviewed 30 September 2012

Rooms, view and walking distance to good restaurants a plus.the gym, pool and spa are average at best though their roof top location make great viewing. Service, front desk in particular, was very good. Enjoy an early morning walk as Barranquilla wakes but don't leave it too late for the heat and humidity will get you! Some great restaurants and bars all within walking distance will help the nights pass.

  • Stayed: September 2012, travelled on business
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Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmartSuitesRoyal, Director de Recepción at NH Collection Barranquilla Smartsuites Royal, responded to this reviewResponded 3 March 2013

Dear Guest,

First off all we want to thank you for your comments, for us it’s really important to have a feedback.
We truly hope that your stay was pleasant and that our accommodations and services were acceptable to you since you are the reason for this Teamwork to exist.
We hope to have you back soon to this your home in Barranquilla!

Sincerely,

Cindy Escorcia Rocha
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2012

This is probably the best hotel in Barranquilla and the rates are fantastic. I paid 150/night for a suite. The rooms are very modern and clean with floor to ceiling windows and they have great rain showers, a pretty decent restaurant and very friendly/helpful staff (my Spanish was very mediocre during first stay here) that do speak English.

My fiancée's family live in BAQ and I don't see any reason to ever try another hotel.

Room Tip: it's worth upgrading to a suite. the price isn't that much higher and the huge floor to ceil...
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  • Stayed: October 2011, travelled as a couple
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Thank Jody S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmartSuitesRoyal, Director de Recepción at NH Collection Barranquilla Smartsuites Royal, responded to this reviewResponded 17 June 2013

Dear Guest

Thank you for your excellent comments.

SmartSuites Royal is committed to providing its customers an unforgettable stay and make them feel at home.

We hope to welcome you again in our Hotel.

Sincerely,

Cindy Escorcia Rocha
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2012

Check-in was speedy and friendly. The room was spacious and well-appointed with excellent amenities. The breakfast buffet was delicious with different items from one day to the next. There was never any difficulty in getting a taxi. Both the hotel and the neighborhood are safe. I was ravenously hungry when I arrived, and the front desk directed me to an excellent seafood restaurant just a couple of blocks away. Really, I think I may return to Barranquilla just to stay in this hotel again.

  • Stayed: July 2012, travelled solo
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Thank Limingde12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen O, Customer Service Manager at NH Collection Barranquilla Smartsuites Royal, responded to this reviewResponded 26 July 2012

Dear Mr. Serrano,

The entire SmartSuites Royal Family wants to thank you for your recent stay at our hotel and, for your encouraging and flattering comments as well. These make us believe that our labor is important to you and, that challenge us to keep working in a great customer service every day.

We truly hope that your stay was pleasant and that our accommodations and services were acceptable to you since you are the reason for this Teamwork to exist. Therefore, we are delighted to have met and exceeded your expectations during your stay and, we would be more than glad to receive your presence as many times as you want in this your hotel.

Sincerely,

Karen Ordoñez
Customer Service Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2012

My favorite hotel, the nearby Royal Sonesta was sold out so I had the opportunity to explore. This property was recommended by a local friend who stayed here previously with his partner. Service was nice and I had no issues at all. The rooms are clean and modern. For those who care - blinds can be opened to reveal the glass shower, a trend I have found in South Beach and other areas. Be sure to close if you do not want to put on a show for your traveling companions. The hotel is near the Sonesta but for some reason feels less remote. I would not hestitate to stay here again.

  • Stayed: September 2011, travelled with friends
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1  Thank bklfla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen O, Customer Service Manager at NH Collection Barranquilla Smartsuites Royal, responded to this reviewResponded 17 July 2012

Dear Guest,

First of all, in behalf of all the SmartSuites Royal Family we want to thank you for taking the time to share your opinion and experience to us. Also, for choosing us as your best option for your accommodation at Barranquilla.

We would like you to know that we are always willing to offer an excellent service as well as the facilities which make even more special your stay in our hotel. It was a pleasure for us to assist you once you became part of this great family, as our philosophy says: the satisfaction of our guests is our best reward.

We hope to have you back soon to this your home in Barranquilla!

Sincerely,

Karen Ordóñez
Customer Service Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NH Collection Barranquilla Smartsuites Royal

Address: Calle 80 No. 51 B-25, Barranquilla, Colombia
Phone Number:
Region: Colombia > Atlantico Department > Barranquilla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Barranquilla
#2 Business Hotel in Barranquilla
#2 Luxury Hotel in Barranquilla
Price Range: £32 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Barranquilla Smartsuites Royal 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Smart Suites Royal Hotel is the best located hotel in Barranquilla, at the exclusive Alto Prado neighbor. It is located in front of Mc Donald's of the 80th street and its proximity to the best restaurants, bars, malls and well-known private hospitals of the city make it a wonderful place to stay for business or pleasure. This modern hotel has a terrace with a great view of the city, and swimming pool, Jacuzzi, gym, massage and game room. It counts with the best technology on its 4 kind of rooms, 3 meeting rooms and 3 event rooms. Its Bocas de Ceniza restaurant and the Puerto Colombia bar have a nice and Caribbean environment to enjoy. ... more   less 
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Also Known As:
Smart Suites Royal Hotel Barranquilla

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