Having stayed at many Hampton Inns and other Hilton properties around the world I know the standard they maintain. My wife and I were disappointed with this hotel. One of the main reasons we choose Hampton Inn is because of the nice breakfast included with the room. At this property we found all the items on the breakfast bar to be cold and not very well prepared. This is also below the industry standard in Colombia. Also, the rooms were poorly stocked and the coffee station was hidden away. There was not an adequate area designed for its use. The room only had two packs off coffee, one dirty cup and no tea. REALLY!!!, In COLOMBIA and you cant even provide COFFEE! No bottle of water or any other complimentary items normally found at Hampton Inns. Each time I asked for the room to be restocked the would only send one or two packs of sugar and tea. They acted as if I were asking for their first born child!
The standard Hilton clock and bed covering was not exactly the same as I have seen at all other locations. I don't think this hotel is fully following Hilton procedures and way of operating. Maybe its a FAKE Hampton Inn????
The location has good, free, secure parking and several other restaurants and stores onsite.
The desk staff were very professional and seemed to be doing everything they could to be accommodating. They also spoke very good English.
I was told on checking in that the Hotel had a 100% guarantee. However, when I complained about room during my stay and on checkout, THEY OFFERED NOTHING. I did not expect the room for free, as it was still a good value, but they could had offered something.
- Official Description (provided by the hotel):
- Home of the Barranquilla Carnival, the Hampton by Hilton Barranquilla is located in one the most exclusive neighborhoods in the north of the city. World-class medical and hospital facilities as well as the main business districts and industrial parks of Barranquilla surround our hotel. It is the perfect location for business and leisure travelers. Enjoy our comfortable rooms with work space, free internet access and free hot breakfast. Start the day with an energizing workout at the gym located on the 12th floor terrace. Our guests can earn points and miles through the HHonors program. ... more less
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