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“Wonderfull staff” 5 of 5 bubbles
Review of Dann Carlton Bucaramanga

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Dann Carlton Bucaramanga
Ranked #1 of 38 Hotels in Bucaramanga
Certificate of Excellence
GreenLeadersGold level
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderfull staff”
5 of 5 bubbles Reviewed 5 July 2014

We arrived on an early flight into Bucaramanga after a red eye flight out new York via Bogota and arrived at the hotel around noon and fully expecting to have to wait to check in around three PM. To my surprise I was allowed to check in and take a shower and nap. The room was beautiful and very clean. I love the room service coffee and the breakfast on the roof top is excellent. Absolutely no complaints, the staff is very nice and help in every way possible to make your stay enjoyable. I just wish I could play that beautiful piano in the lobby :)
We will be back at the end of July for another stay.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Camelsnot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Dann Carl... B, Gerente at Dann Carlton Bucaramanga, responded to this review, 7 July 2014
Google Translation
Apreciado(a) Camelsnot:

Gracias por sus amables comentarios. Nos alegra que pudiera realizar el check in antes de la hora establecida para su mayor comodidad pues nuestro propósito es hacer que nuestros huéspedes se sientan como en casa.

Si lo desea, puede interpretar el piano en su próxima estadía.

Cordial saludo,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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615 reviews from our community

Traveller rating
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148
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Balkans
Level Contributor
99 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

The Dann Carlton is conveniently situated in the centre of the City
Friendly Professional staff who speak english.
Room well appointed, spacious, comfortable and clean.
Nice rooftop terrace offering great views of the city with bar and pool.
Breakfast was tasty with plenty of choice and good service.
would certainly recommend this hotel and stay there again.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jamestoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Dann Carl... B, Gerente at Dann Carlton Bucaramanga, responded to this review, 18 June 2014
Google Translation
Apreciado señor Jamestoo

Agradecemos sus comentarios sobre la percepción del servicio en su pasada estadía, los cuales nos llenan de orgullo y nos comprometen en seguir ofreciendo un servicio de alta calidad, esperamos tenerlo pronto con nosotros y ojalá podamos compartir un café

Cordial saludo,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

When you travel on business, you want to concentrate only on that and not worrying about other stuff. The staff at the Carlton makes you feel like home and they have all the services you will need not only to rest after your business is done, but also to bring your business to the Hotel if you such desire.

Room Tip: It depends on how much you want to pay. The expensier are the best
See more room tips
  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vallsvg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Dann Carl... B, Gerente at Dann Carlton Bucaramanga, responded to this review, 25 June 2014
Google Translation
Apreciado Vallsvg

Nos llenan de orgullo sus comentarios y nos alegra ser para usted un aliado en sus viajes de negocios; esperamos que cuente con nosotros en el resto de sus viajes.

Cordial saludo,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

Even though I do not speak Spanish, the staff at this hotel went out of its way to please me. When I needed food, they found someone who knew enough English to make certain that my needs & wants were met. The hotel room is clean, amenities such as shampoo, mouthwash, etc. were provided if needed and the snack cart was kept fresh daily. I would visit this hotel again.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TessInHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Dann Carl... B, Gerente at Dann Carlton Bucaramanga, responded to this review, 24 May 2014
Dear Ms TessInHouston

Thanks for your comments about your experience during the last stay witth us, it represents the greatest stimulus for our team in the ongoing task of improving our service in order our guests enjoy the hotel.

Sincerely yours,
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Greece
Level Contributor
106 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 bubbles Reviewed 27 April 2014 via mobile

Stayed at the hotel for a romantic night, which included a suite with candles, champagne, and dinner into one package. The room was very average, kind of old with awful decor. Bathroom was very old also.
Terrible points: there wasn't any matches to light up the candles in the room and the champagne never appeared. I did not want to have the dinner as the breakfast was very bad.

Stayed December 2013, travelled as a couple
Helpful?
2 Thank Julian V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Dann Carl... B, Gerente at Dann Carlton Bucaramanga, responded to this review, 24 May 2014
Google Translation
Apreciado señor Vargas

Antes que todo muchas gracias por registrar su comentario, lo que nos permitió conocer su concepto por la calidad del servicio recibido.

Como lamentablemente hasta ahora tenemos su retroalimentación, no teníamos registrado el caso como una no conformidad por lo que hicimos la verificación de lo actuado y encontramos que infortunadamente, nuestros controles fallaron y el servicio se entregó en la habitación equivocada.

Sinceramente presentamos a usted nuestras disculpas y aspiramos a tener la oportunidad de tenerlo nuevamente con nosotros para resarcir este impase y le reiteramos que todos los días estamos buscando herramientas para nuestro mejoramiento y satisfacción de nuestro cliente por lo que recientemente hemos terminado la remodelación total de las habitaciones.

Cordial saludo,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Celebration, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 February 2014

This is a wonderful hotel with unusually spacious rooms which have been totally refurbished. The staff always anticipates their guests' needs and wishes, and they are always most attentive and courteous. There is a generous and delicious breakfast buffet which is served daily in the beautiful Terrace surrounding the pool atop the building. Breakfast offers both international and local dishes such as mouth-watering mini tamales, and "calentado", which are typical fare of the Santander region. The magnificent lobby offers a great place to rest between activities and enjoy a delicious ice tea served graciously by the valet staff. Great place to spend a vacation.

Room Tip: all rooms are quite satisfactory
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gustavo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Dann Carl... B, Gerente at Dann Carlton Bucaramanga, responded to this review, 21 July 2016
Google Translation
Apreciado Sr. Serrano

Nos llenan de satisfacción sus apreciaciones sobre el hotel y equipo humano, las recibimos como un compromiso para seguir invirtiendo en capacitación para lograr como usted menciona “nos anticipemos a las necesidades de los huéspedes y deseos".

Nos encantaría volverlo a ver entre nosotros.

cordial saludo

Hctor Cristancho
Gerente General
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Northern Ireland
Level Contributor
148 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 9 January 2014

Great service, superb breakfast on the rooftop pool terrace. A great choice for all tastes with a great egg chef. Rooms good size and very comfortable, good A/C. The windows did not keep out the street noise of horns, car alarms and a nearby club, so ask for a room facing the side. No bar as such, just a terrace bar on the roof with very limited choices of alcohol. Right in the middle of the city so easy to get to other bars and restaurants. We felt very safe in the area.

Room Tip: Get a room away from street noise as the windows do not keep out the traffic noise.
See more room tips
  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PJKNorthernIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Dann Carl... B, Gerente at Dann Carlton Bucaramanga, responded to this review, 12 February 2014
Google Translation
Apreciado huésped

Valoramos sinceramente sus comentarios positivos y los interpretamos como una invitación a seguir siendo mejorando cada día. Respecto al ruido en las habitaciones, estamos remodelando el hotel y la insonorización está contemplada.
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Additional Information about Dann Carlton Bucaramanga

Property: Dann Carlton Bucaramanga
Address: Calle 47 No. 28 - 83, Bucaramanga, Colombia
Phone Number:
Region: Colombia > Santander Department > Bucaramanga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 38 Hotels in Bucaramanga
Price Range (Based on Average Rates): £
Hotel Class:4 star — Dann Carlton Bucaramanga 4*
Number of rooms: 135
Official Description (provided by the hotel):
Hotel Dann Carlton Bucaramanga opens doors to first 5 star hotel in Bucaramanga which offers a space where good taste, elegance and comfort coexist to ensure an unforgettable experience. Its modern architecture and design invite you to enjoy an exclusive hotel with the best location in the city. Always choose the best and enjoy a luxury hotel in Bucaramanga by booking on the official website of the Hotel Dann Carlton Bucaramanga at the best price. ... more   less 
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