We stayed in two different rooms. There was a power outage in the area and the hotel power plant was working badly. All the smoke from the Diesel power plant was entering the hotel and our rooms. We were only changed to another room in the fourth floor at midnight (after 4 hours of intoxicating with diesel smoke) and anger from us.
Next, the a/c of one of the rooms was spilling water and our computer got wet.
Another day one of the room was left without ding service, UNBELIEVABLE!!
Carpets are old, hot water on tub is unstable and changes temperature. Requested soap 2 different days and no soap on my room.
Bed was good, cable TV really, really suck, they need to change provider.
Staff is very polite, all but a reception guy, Andres at night, very rude. We sopke tot hotel Admin and got anything from them....meaning they don't value the customers, but only the hotel rate $$.
First and last stay in this hotel. Will not recommend this hotel to anyone that goes to CALI, COlombia.
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- Also Known As:
- San Fernando Real Cali