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“Nice place, but they OVERBOOKED”

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Hotel Regatta Cartagena
Ranked #82 of 158 Hotels in Cartagena
Reviewed 26 November 2012

I bought a long weekend for my parents on november 2012 based on the good reviews of the hotel, however the experience was not what I or they have expected.

My parents arrived to the hotel on the afternoon of a regular friday and when they wanted to check in, the recepcionist told them the hotel was having trouble with the water and light supply (very unlikely) so they could not stay at the Regatta and will have to be moved to another hotel (cheaper and less rated).

My parents talked to the manager and he told them the same. They meet another couple who had been told the same and since the hotel was not giving them any solution, they went together to check the other hotel. Firstable it was more like a Hostel, less rated, with no pool and was located several blocks from the beach.

They went back to the Regatta and made a scene (with very good reasons) and finally they agreed to change them to a better hotel on the beach only for 2 nights.

After all this trouble, my parents agreed to change the booking to this second hotel for 2 nights, just to find out the Regatta was not having trouble with the water or light, they had JUST OVERBOOKED THE ROOMS BEACUSE THERE WAS A MEDICAL CONVENTION ON THE CITY THAT WEEKEND. That is why people on Regatta moved my parents to another hotel only for 2 nights (friday´s and saturday´s)

So, if you want to stay in this hotel, make sure there are no events on the city.

  • Stayed: November 2012, travelled as a couple
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Thank Marcela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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41 - 47 of 630 reviews

Reviewed 25 November 2012

Good: we had a very big room with a wonderful sea view and waves sounds; hotel is on the 1st line. Hotel's staff is very nice and helpfull. Breakfast was quite good.
Bad: hot water was not really hot; kitchenete did not work, at that moment they are building one more Regatta building, it was possible to see and hear the working process. Beach is not private, so be ready to resist thousands of salers

  • Stayed: November 2012, travelled with family
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Thank AntoninaR55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2012

Good price value ratio as long as you book through the Internet portals. Clean rooms with enough space available. When booking the room, you should not take a room facing to the high building under construction, next to it. This view is very noisy and ugly!

Breakfast is worth almost nothing. They need a fresh breath of air. What they call croissants are strange looking tiny things. Scrambled eggs were wet and almost disgusting. We asked the cook to prepare to plane eggs and they were perfect. Fruits were fresh and good. To lift our breakfast we went outside and bought additional food from a nearby bakery. Then our breakfast was ok!

  • Stayed: October 2012, travelled with family
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1  Thank DXpeditioner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2012

Nothing bad to say about this hotel. Me and my husband stayed there in our honeymoon and the staff were very friendly, the room was big, romantic, beautiful and had an amazing ocean view. The restaurant is average and the swimming pool is small, but in general I loved this hotel.

  • Stayed: September 2011, travelled as a couple
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2  Thank mabsuarezmed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2012

We purchases our hotel thru Kayak.com. We saw the pics and saw it was rated 4 stars. However, when we got to the room...the AC was leaking in the floor, the cabinets were damaged, the bathroom shower faucet was rusted, the curtains had holes and were taped together. In addition, they had mold. The kitchen was a huge hole missing cabinetry, fridge, stove, etc. My husband went to the desk to complain and they flat out lied and said all the rooms are the same. Lil did they know, we had an Iphone showing reviews and photos of the room. They tried to tell us the photos were old. Then we showed the dates of the photos. Again, more lies. We finally gave up asking for a refund. They told us to call our travel agent, thru Kayak. So after 2 hrs of headaches and calling the agency, the head Manager met with us apologizing. I showed her the room and explained the situation. I was crying and then she started to cry, explaining this was our honeymoon. She changed our room and then offered us dinner. I was exhausted and agreed. That night, we then asked for a wakeup call which we never recieved. I never felt so uncomfortable in a hotel. This is a 2 star hotel with 1 star service.

  • Stayed: July 2012
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2  Thank Suez612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2012

1. The rooms are unfinish, missing the kitchen or it doesnt work.
2.very filthy!!!
3.very poor customer services.

1. Los cuartos no estan terminados.
2. Extremadamente sucios.
3.el servicio al cliente es de lo peor!!!

  • Stayed: July 2012
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4  Thank Carlos0826
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2012

If you have to stay in Bocagrande area stay here. Otherwise stay in the walled city to get the full experience of Cartagena.
Pro:
Huge room. Had a bedroom and living room.
Very reasonable
Free Wifi
Strong A/C, important since it gets hot in Cartagena
Helpful Staff
Clean
Beach front (ugly beach though)

  • Stayed: July 2011, travelled as a couple
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Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Regatta Cartagena

Address: Avenida El Malecon Carrera 1 No. 5-82, Bocagrande, Cartagena, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #82 of 158 Hotels in Cartagena
Price Range: £42 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Regatta Cartagena 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
We are a hotel for business trips, family vacations, honey moons and much more... We are located in Bocagrande in front of one of the best beaches in Cartagena (just a few steps away). We are now part of 'by L'alianXa' an hotel chain at your service. ... more   less 
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