I bought a long weekend for my parents on november 2012 based on the good reviews of the hotel, however the experience was not what I or they have expected.
My parents arrived to the hotel on the afternoon of a regular friday and when they wanted to check in, the recepcionist told them the hotel was having trouble with the water and light supply (very unlikely) so they could not stay at the Regatta and will have to be moved to another hotel (cheaper and less rated).
My parents talked to the manager and he told them the same. They meet another couple who had been told the same and since the hotel was not giving them any solution, they went together to check the other hotel. Firstable it was more like a Hostel, less rated, with no pool and was located several blocks from the beach.
They went back to the Regatta and made a scene (with very good reasons) and finally they agreed to change them to a better hotel on the beach only for 2 nights.
After all this trouble, my parents agreed to change the booking to this second hotel for 2 nights, just to find out the Regatta was not having trouble with the water or light, they had JUST OVERBOOKED THE ROOMS BEACUSE THERE WAS A MEDICAL CONVENTION ON THE CITY THAT WEEKEND. That is why people on Regatta moved my parents to another hotel only for 2 nights (friday´s and saturday´s)
So, if you want to stay in this hotel, make sure there are no events on the city.
- Official Description (provided by the hotel):
- We are a hotel for business trips, family vacations, honey moons and much more... We are located in Bocagrande in front of one of the best beaches in Cartagena (just a few steps away). We are now part of 'by L'alianXa' an hotel chain at your service. ... more less
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