We were roomed in one of the recently converted rooms on the 9th floor, so the it was great as it also had sea view. The toilet was not refurbished, therefore didn't match the room's standard. Also we had buffet breakfast included which was better than expected, with a good variety. On the service side, all was going well until the 4th night that there was a wedding on the floor on top of our room. We complained about the noise as we couldn't sleep. Lots of promises to do something and assurances that the party would end soon, none of which materialised. All other customer service experiences were good.
- Official Description (provided by the hotel):
- We are a hotel for business trips, family vacations, honey moons and much more... We are located in Bocagrande in front of one of the best beaches in Cartagena (just a few steps away). We are now part of 'by L'alianXa' an hotel chain at your service. ... more less
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