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“A Fantastic Place...Historic and Modern Beautifully Combined.”
Review of Casa Pombo

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Casa Pombo
Ranked #33 of 158 Hotels in Cartagena
Certificate of Excellence
Reviewed 14 November 2013

We filled the entire place with the guests for my son's wedding and had a fantastic experience. Built in the late 1500's, it has been updated in a sensitive and beautiful way that combines the historical character with modern amenities. The entire 1st floor courtyard is now a pool and there are a wonderful maze of stairs leading up to rooftops decks, pools and jacuzzis. The rooms are set up as individual apartments with a few bedrooms each unit along with kitchen facilities. The staff was wonderful and very responsive to our needs.

It is not a hotel in the usual sense, but more like renting an apartment. It is centrally located and well worth a stay. I would highly recommend Casa Pombo. Cartagena wasn't bad either. We all had a blast.

Room Tip: All of the apartments were unique and wonderful in their own way.
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  • Stayed: October 2013, travelled with family
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Thank Ross M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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108 - 114 of 206 reviews

Reviewed 4 November 2013

I went to celebrate my friend's wedding in Cartagena. This place is not only beautiful but the people working there made it even better. They are helpful, kind and always put a smile when they serve you. The location is super convenient, it is close to everything you want to see and visit in "La Ciudad amurallada" everything is short distance by walking. I will recommend this place if what you looking for is privacy and the commodity of doing everything by yourself. Rooms are really pretty and the overall experience was great. Amazing place!!!

  • Stayed: October 2013, travelled with friends
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1  Thank Bombomcitto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

Simply a nightmare... First: it isn't an hotel! It's a house with a very bad maintanance, where they rent you an apartment. NO SERVICE AT ALL: the frigo bar is empty, the bathroom set is extremely poor and bad quality (no shower cup...), you can't order anything from the kitchen: it comes from the hotel kitchen of "casa Pentagua" and it takes hours to come
The third night I also had some guests: 3/4 mouses going around the apartment. They offered me another room but when I went to pay the check no 1 cent off the price. Believe me: keep away from this place!!!

Stayed: September 2013, travelled on business
3  Thank Dolcetto68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelcasapestagua, Manager at Casa Pombo, responded to this reviewResponded 23 September 2013
Google Translation

¡Afortunadamente, tenemos todos los testimonios elogiosos de todos los clientes que han tenido en CASA POMBO una de sus mejores experiencias hoteleras!!!
CASA POMBO es un apart hotel donde ponemos a disposición de nuestros huéspedes apartamentos lujosamente equipados, con un servicio de camareras y de portero.
Siendo un apartamento lo que se entrega al huésped, el servicio incluye obviamente todo lo que un apartamento requiere para recibir dignamente a sus huéspedes (toallas, elementos de cocina, vajilla, cubiertos, cristalería) y, como obsequio y un detalle de atención para nuestros clientes, unos amenities completos para el día de llegada del huésped.
Las condiciones y descripciones de CASA POMBO son claramente explicadas en la página web y me sorprende que ese señor se queje de la ausencia de servicios cuya lista se supone que ya debería haber leído antes de reservar y que se le recordaron a la hora de registrarse.
CASA POMBO ofrece un servicio amplio, y sumamente atento por cierto, como lo pueden atestiguar todos los comentarios publicados, pero el señor nunca lo quiso usar, quedándose encerrado en su apartamento con la señora que lo acompañaba hasta las 7 de la noche, hora a la cual salían para la calle.
CASA POMBO tiene a tres empleadas y un portero que están a la disposición de los huéspedes para hacerles mandados, compras, preparar comidas, desde el desayuno hasta la cena, atenderlos en su apartamento y en las zonas comunes.
CASA POMBO no puede ser considerada responsable de la supuesta demora de platos pedidos en otros restaurantes o lugares.

En cuanto a los ratones, es verdad que hubo en esos días una presencia anormal de ratones en toda Cartagena, debido a las fuertes lluvias que colmaron las alcantarillas. Ese tema hizo el objeto de una reunión de diferentes hoteles de la ciudad. Se tomaron medidas de excepción para hacer frente a esa situación excepcional y ya todo volvió a la normalidad.
Para terminar, supongo que el señor habrá escogido un aparta hotel y no un hotel para poder precisamente encontrar la privacidad que aparentemente necesitaba para sus propósitos y con un costo conveniente (la tarifa es de $630 por noche para un apartamento lujoso de 290m2 con terraza, balcón, y terraza con jacuzzi privado).
Nuestra obligación de discreción nos invita a reservarnos el derecho de no emitir conceptos sobre el comportamiento general de ese señor, que por cierto no corresponde al perfil de las personas sofisticadas, de buenos modales y equilibradas que solemos recibir en CASA POMBO

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2013

My family stayed at Casa Pombo five nights in August. The place is certainly beautiful, in an old colonial house very tastefully refurbished. Nonetheless the furniture is absolutely dated as if second hand bought, the "double beds" were about the size of a regular bed (about 120 cms) and really uncomfortable. The worst of it is that we were offered to have our breakfast cooked and served in our apartment (which was obviously quite convenient) and when we agreed we were asked for $200just to buy the food and $ 120 more for the cook, just for four days. Additionally the quality was remarkably poor and we even did not get the papaya we asked for.
The place is nothing but cheap, it should ay more attention to this details.

  • Stayed: August 2013, travelled with family
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1  Thank gabriella1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2013

One of the best hotel experience ever! The place is wonderfull, we felt like princes and princesses. It consists of 5 appartments in an old colonial house. All appartments have high ceilings and modern ammenities. The place also has two pools. One refreshing with wonderfull vegatation and a waterfall in the courtyard and one on the rooftop with an outstanding view of the cathedral.It was very relaxing and quiet. The staff was very friendly and gave us great tips for dinner. Definitively a place to stay, do not hesitate! Cartagena is a beautiful city as well. Our only regret was to only have spent two night in this paradise.

  • Stayed: August 2013, travelled with family
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1  Thank JeanLK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2013

Casa Pombo is a great place to spend time in Cartagena, it's in the walled city and has great rooms and facilities.
Food and service are great!
If you're thinking of spending time in Cartagena and you travel with a large group this is the place to be.

  • Stayed: June 2012, travelled with family
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Thank Reyna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2013

Casa Pombo is an enormous and marvelous historical property with a modern design well integrated within the original columns and the amazing patinas of the walls and ceillings. 5 huge apartments, each one with its own rooftop pool, hot tub, kitchen, living room and staff (housekeeper and chef) are surrounding a beautiful patio pool with a bridge-path, a majestic tree and a waterfall.
Top location! Top comfort! Top service! Top staff, that will cater every of your needs with the proper discretion! Don't bother looking elsewhere: this is the place to be either for business, with your family or for romance!
I was in Cartagena for a 5 business days trip, and it was a delight to relax at the peaceful Casa Pombo every evenings. Not to mention the food, from breakfast to dinner, that you order directly to your own chef according to your desire and taste.
This was my first time in Cartagena, which is a beautiful city, and my stay at Cas Pombo made my experience even greater!
I will definitely come back again...

  • Stayed: May 2013, travelled on business
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Thank Olivier E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Pombo

Address: Calle del Arzobispado N0 34-14, Cartagena, Colombia
Phone Number:
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool
Hotel Style:
Ranked #33 of 158 Hotels in Cartagena
Price Range: £139 - £702 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Pombo 4*
Number of rooms: 47
Official Description (provided by the hotel):
CASA POMBO is located in the Historical Centre of Cartagena facing the Cathedral and the Governor's Residence and overlooking the Plaza Bolivar. CASA POMBO is one of the most important architectural and colonial properties in the city of Cartagena. A recent restoration under the leadership of the architect Alvaro Barrera revealed its 17th century original structure en fabulous wall paintings while rendering at the same time modern comfort and luxury. Renting Casa Pombo will open you to today's intimate living and personalized service in an authentic colonial residential palace. Among the five apartments available in CASA POMBO you may choose the one(s) that best suits your needs, or you might wish to rent the whole residence, or a part of it combining one, two, three or four apartments. Each apartment has its own reception area, a fully equipped private kitchen, individual air conditioning and several 42" LCD TVs. Each bedroom is equipped with its own private bath. You also benefit from the use of two pools, one situated on the ground floor patio, and the other one on the rooftop terrace where you enjoy panoramic views of Cartagena's monuments and the Caribbean Sea. Most apartments have an additional private rooftop terrace of their own. During your stay, you will be taken care of by dedicated personnel who will give you all the special attention you need and deserve. CASA POMBO offers you all the services of a grand luxury hotel: trained personnel, 24/7 doorman, front desk to assist you with restaurants reservations, tours, visits, yachts to "Baru" and "Islas del Rosario" islands, cable television, Wi-Fi connection and SPA. ... more   less 
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